- Report: #1258041
Complaint Review: Chase BankJP Morg - Nationwide
Reported By:
AndreaLollar -
Indianapolis , Indiana, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Chase BankJP Morg
Nationwide, USA
Web:
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Chase Bank JP Morgan Chase Bank lost my car payment Indianapolis Indiana
Friday Sept. 11, 2015 - I went to pay $300 towards my car loan. I placed 15 twenty dollar bills (a total of $300) in the tube with my picture id, sent it through the vacuum at the drive-up teller window. I waited for about 10 minutes then the teller asked what I wanted to do with the $20. I corrected the teller a said there was $300 in the tube. She laughed at me and said if I have a problem to come inside. I said I have a huge problem you just like lost my money. I went inside and reported the incident. The Vice President rolled her eyes at me and didn't even offer to take me back to her office. I offered to stay until the mess was resolved. I was told cameras were off site and requests for views had to be approved through corporate. I was told to leave and wait for a phone call. The footage was reviewed and the bank can't find my missing $280. I have left messages and sent numerous emails. I still haven't had a resolution to this matter.
