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  • Report:  #196799

Complaint Review: Chase Credit Card - Wilmington Delaware

Reported By:
- Rockledge, Florida,
Submitted:
Updated:

Chase Credit Card
Wilmington, 19850-5153 Delaware, U.S.A.
Phone:
888-305-4016
Web:
N/A
Tell us has your experience with this business or person been good? What's this?
I called for a pay off amount as well for my credit card and was told what was on my statement. After I paid the account, I received a bill the next month for finance charges. I called and was smart enough to get the womans name I had spoken with. She informed me the finance charge would be credited to my account.

Thank God I was smart enought to go online and check my balance before the due date. They only credited $7.96. I called right away and was told the credit was denied by another department, but it was submitted. I asked to speak to the Manager of the department. I was told they do not receive phone calls. I even asked if they would break down the payment to two payments. I was denied. Then I explained if I hadn't looked my account up online I wouldn't have known they hadn't credited the balance. I really think they were hoping I wouldn't pay it in time and increase my finance charges showing a late payment on all of my cards.

They must be pretty desperate for money! I'm rasising two kids on my own and in between jobs. They showed no compassion what so ever. They could care less. What is this world coming to? I know I won't be using this card for a long time. Anyone else had the same situation?

Shelley

Rockledge, Florida
U.S.A.


8 Updates & Rebuttals

S.n.

Bucyrus,
Kansas,
U.S.A.
Chase Raised The Interest Rates

#2Consumer Suggestion

Sun, January 07, 2007

and I paid off my Chase credit cards. I have other cards with much lower interest rates. Why should I use a card that is higher? Those little checks they send me twice a week trying to get me to transfer balances go into my shredder.


Linda

Ocala,
Florida,
U.S.A.
Justin -Thanks for your Insightful insights

#3Consumer Suggestion

Sun, January 07, 2007

Justin - Norman, Oklahoma U.S.A. We appreciate your comments. I've always got excellent service out of Chase..and having good credit and paying in full never got rates hijacked. I basically used the crdit card for convenience and the rebates. Wasn't unitl I closed my account they Chase refused to give me my rebates I had an issue.. On the other hand, I am rethinking the logic of rebates..becuase it sounds like that is a lot of exposure. If you have any suggestions as to better cards, best companies, or whatever, for someone with a good credit score (over 700) I would appreciate them. Thanks for your insightful comments and your time. They are valued and very much appreciated. Regards, I also liked the guy that said he autopaid the miniumum.then paid the balance. I have always paid any dispuite, when temporarily credited, until it was a done deal, just in case it was nto resolved. For a final balance, I pay and then recheck the account on line or via phone. And then check again.


Linda

Ocala,
Florida,
U.S.A.
Justin -Thanks for your Insightful insights

#4Consumer Suggestion

Sun, January 07, 2007

Justin - Norman, Oklahoma U.S.A. We appreciate your comments. I've always got excellent service out of Chase..and having good credit and paying in full never got rates hijacked. I basically used the crdit card for convenience and the rebates. Wasn't unitl I closed my account they Chase refused to give me my rebates I had an issue.. On the other hand, I am rethinking the logic of rebates..becuase it sounds like that is a lot of exposure. If you have any suggestions as to better cards, best companies, or whatever, for someone with a good credit score (over 700) I would appreciate them. Thanks for your insightful comments and your time. They are valued and very much appreciated. Regards, I also liked the guy that said he autopaid the miniumum.then paid the balance. I have always paid any dispuite, when temporarily credited, until it was a done deal, just in case it was nto resolved. For a final balance, I pay and then recheck the account on line or via phone. And then check again.


Linda

Ocala,
Florida,
U.S.A.
Justin -Thanks for your Insightful insights

#5Consumer Suggestion

Sun, January 07, 2007

Justin - Norman, Oklahoma U.S.A. We appreciate your comments. I've always got excellent service out of Chase..and having good credit and paying in full never got rates hijacked. I basically used the crdit card for convenience and the rebates. Wasn't unitl I closed my account they Chase refused to give me my rebates I had an issue.. On the other hand, I am rethinking the logic of rebates..becuase it sounds like that is a lot of exposure. If you have any suggestions as to better cards, best companies, or whatever, for someone with a good credit score (over 700) I would appreciate them. Thanks for your insightful comments and your time. They are valued and very much appreciated. Regards, I also liked the guy that said he autopaid the miniumum.then paid the balance. I have always paid any dispuite, when temporarily credited, until it was a done deal, just in case it was nto resolved. For a final balance, I pay and then recheck the account on line or via phone. And then check again.


Linda

Ocala,
Florida,
U.S.A.
Justin -Thanks for your Insightful insights

#6Consumer Suggestion

Sun, January 07, 2007

Justin - Norman, Oklahoma U.S.A. We appreciate your comments. I've always got excellent service out of Chase..and having good credit and paying in full never got rates hijacked. I basically used the crdit card for convenience and the rebates. Wasn't unitl I closed my account they Chase refused to give me my rebates I had an issue.. On the other hand, I am rethinking the logic of rebates..becuase it sounds like that is a lot of exposure. If you have any suggestions as to better cards, best companies, or whatever, for someone with a good credit score (over 700) I would appreciate them. Thanks for your insightful comments and your time. They are valued and very much appreciated. Regards, I also liked the guy that said he autopaid the miniumum.then paid the balance. I have always paid any dispuite, when temporarily credited, until it was a done deal, just in case it was nto resolved. For a final balance, I pay and then recheck the account on line or via phone. And then check again.


Justin

Norman,
Oklahoma,
U.S.A.
Apologist?

#7Consumer Comment

Tue, July 11, 2006

Granted; I am an idiot, but attacking the attacker is a logical fallacy: let us continue to examine the crux of your argument... You're saying that Chase (the WHOLE company) is tied together. You could not be more wrong. Credit card services is seperate from banking, from business accounts, from stocks and bonds, and I could go on, but I would bore you. It's a huge company, based in one single aspect: money. and yes, they are trying to make money. and yes, they are raising rates. but who else is? the US government. Prime has gone up every quarter (at least) since 2003, and will more than likely continue to do so. and what has tripled since the year 2000? The debt held by private individuals. so, what are banks in this industry doing? raising rates, trying to make ends meet. most cards offer those tempting 0% offers - they get the people who pay their bills, those without woes and throes of lateness and defaults and *gasp* bankruptcy on their credit history. No credit card company works the same way as another, but I can tell you right off the bat that it's wrong to assume that they're "making mistakes" because every single other credit card company goes through the exact same woes in this regard. my suggestion, is to goto wikipedia (it's in your language no matter what) and look up "credit cards." you'd be suprised exactly what you'll learn. it doesn't change the fact that it's not a trojan horse, or something: it's not like you couldn't see through the credit card companies. I'm going to put the crux of my argument in a single sentence as to make sure people understand and see it... credit card companies reserve the right to change any term or any condition at any time for any reason. that's it: that covers 'em completely. they can do what they want and how they want to - to anyone. so, if you have lots of debt, and little available credit, they'll reprice your account. that simple. the world of credit is much more complex than anyone on this website would ever comprehend, and more than even myself. so, with that, i take my leave of this argument: there's no need for anything else to be said.


Roseanne

Lanford,
Illinois,
U.S.A.
Justin the Credit Card Apologist, Chase is raping everybody to make up for its own bad business decisions! Enron, WorldCom,Global Crossing + Chase!

#8Consumer Comment

Wed, July 05, 2006

OK, have read several of your learned responses, Justin. But you are an aggressive idiot with your rebuttals and don't appear to know what you are defending here. We are all aware of cardmember agreements. However, Chase is jacking everybody right now. Excellent credit scores are not a protection against it. Amount of income doesn't matter, either. Chase is raising rates through the roof because of their own bad business decisions and no other reason. The best thing that could happen would be for everyone to wise up, pay them off ASAP, refuse to do any further business with Chase, and let Chase fold up permanently. Banks were apparently using low margin business to sell high-margin investment banking businss: commercial loans. This has JP Morgan/Chase in a bit of a bind. As the once-gentlemanly business of providing revolving credit lines evolved into a sharp-elbowed competition to provide investment banking services, Chase embraced the new aggressive tactics. Frequently, loans were seen as a lever to gain more highly profitable investment banking business. In the late '90s, the most needy borrowers, not coincidentally, also provided the most lucrative investment banking opportunities. Deal-junkie energy traders (Enron), telecommunications infrastructure giants (WorldCom, Global Crossing), and serial acquirers like TycoChase lent to them all with abandon. Of course, anybody who has applied for a line of credit knows that bankers routinely turn down opportunities to lend money. Increasingly, however, Chase abandoned the risk-averse posture of a commercial banker for the transaction-driven mania of an investment banker. Shying away from risky deals would have meant forfeiting lucrative fees and market share to Citigroup, as well as Merrill Lynch and Goldman Sachs. Now Chase is paying the price for letting investment banking imperatives overwhelm sound lending judgment. Today Chase, with a market cap of $49 billion, is a mere shadow of Citigroup, which is worth $191 billion. As Chase retrenches, slashing jobs and exiting businesses, Citigroup continues to expand through acquisitions. Indeed, despite all the reputational damage it has suffered, much of Citigroup's core business is sound. The same can't be said for Chase. And it's easier to make over an image than a balance sheet.


Justin

Norman,
Oklahoma,
U.S.A.
wow - this is all in the cardmember agreement

#9Consumer Suggestion

Wed, July 05, 2006

Well, had you gone over the Cardmember Agreement, you would realize that they never can actually go by what the people over the phone say: the statements and the cardmember agreement are the final arbiters. which means, the contract you signed to get the plastic to begin with is binding, and they can do / charge what they want within reason. And yeah, that's legal. in every last state in the union.

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