Complaint Review: cheaptickets.com - Nationwide

This is really a rebuttal of the consumer suggestion which apears under this ripoffreport. It is not just a "communication problem." The problem with the suggestion is that Cheap Tickets does not issue real airline e-tickets. Cheap tickets has bulk purchase agreements with the airline (their term and I have no way of knowing what those agreements really are.) If you go to the airline and ask you will find that the airline will not or cannot identify a value for the so-called e-ticket. They may say they do not know yet or that they will not know until you have actually flown on the flight designated, but in reality they will never "know." So cheap tickets would not be refunding the airline's money since they still have all the money and they would be refunding you their money which they have no interest in doing.

I'm a corporate travel agent with over 9 years experience. 5 with an airline, and 4 with an agency. From reading your above report, it really sounds like you had a rough time. I think I can help you get your money back. First, you have to think in terms of "ownership." The agency is just a representative for the airline. The paper or electronic ticket acutally belongs to the airline. However since the online agency sold you the ticket, they're usually the one to process the refund. The actual airline is who refunds the ticket, though. Try the agency again. Tell them you don't want THEM to refund the money, just to handle getting the refund from the airline. They SHOULD be willing to do that. If not, you can call the airline direct and they can refund or help you to reschedule. Since it was due to aircraft maintenance, they should have no problem. You don't HAVE TO go through the agency, though. Since the ticket "belongs" to the airline, they can help. If you've got the ticket number, that should be all they need. Good Luck!

I'm a corporate travel agent with over 9 years experience. 5 with an airline, and 4 with an agency. From reading your above report, it really sounds like you had a rough time. I think I can help you get your money back. First, you have to think in terms of "ownership." The agency is just a representative for the airline. The paper or electronic ticket acutally belongs to the airline. However since the online agency sold you the ticket, they're usually the one to process the refund. The actual airline is who refunds the ticket, though. Try the agency again. Tell them you don't want THEM to refund the money, just to handle getting the refund from the airline. They SHOULD be willing to do that. If not, you can call the airline direct and they can refund or help you to reschedule. Since it was due to aircraft maintenance, they should have no problem. You don't HAVE TO go through the agency, though. Since the ticket "belongs" to the airline, they can help. If you've got the ticket number, that should be all they need. Good Luck!

I'm a corporate travel agent with over 9 years experience. 5 with an airline, and 4 with an agency. From reading your above report, it really sounds like you had a rough time. I think I can help you get your money back. First, you have to think in terms of "ownership." The agency is just a representative for the airline. The paper or electronic ticket acutally belongs to the airline. However since the online agency sold you the ticket, they're usually the one to process the refund. The actual airline is who refunds the ticket, though. Try the agency again. Tell them you don't want THEM to refund the money, just to handle getting the refund from the airline. They SHOULD be willing to do that. If not, you can call the airline direct and they can refund or help you to reschedule. Since it was due to aircraft maintenance, they should have no problem. You don't HAVE TO go through the agency, though. Since the ticket "belongs" to the airline, they can help. If you've got the ticket number, that should be all they need. Good Luck!

I'm a corporate travel agent with over 9 years experience. 5 with an airline, and 4 with an agency. From reading your above report, it really sounds like you had a rough time. I think I can help you get your money back. First, you have to think in terms of "ownership." The agency is just a representative for the airline. The paper or electronic ticket acutally belongs to the airline. However since the online agency sold you the ticket, they're usually the one to process the refund. The actual airline is who refunds the ticket, though. Try the agency again. Tell them you don't want THEM to refund the money, just to handle getting the refund from the airline. They SHOULD be willing to do that. If not, you can call the airline direct and they can refund or help you to reschedule. Since it was due to aircraft maintenance, they should have no problem. You don't HAVE TO go through the agency, though. Since the ticket "belongs" to the airline, they can help. If you've got the ticket number, that should be all they need. Good Luck!