- Report: #1532994
Complaint Review: Chillwell - Internet
-
Author Not Confirmed
Why?
Chillwell
Internet, United States
Phone:
no phone number provided
Web:
https://buy-chillwell-direct.com/
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Business Rating:
(1)
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Chillwell Cooling Fan Not As Advertised - Don't Buy It! Website does not provide any location information Internet
I'm writing this review to save you money. I paid $130.00 for this fan plus the ice booster. In their YouTube Ad, they report that the water fill lasts for hours and the battery lasts for 8 hours. Not true, the water lasts about 1.5 hours and the battery lasts a little over one hour. The ice booster lasts around 30 minutes and the attachment that holds the ice booster won't stay on the back of the fan. The booster gets in the way of the port for the USB. Because the battery only holds a charge for about an hour, it is necessary to keep the fan plugged in while it is running. Therefore the ice booster gets in the way of the port and cannot be used.
This fan is made in China. You can buy a water-cooling fan that is equivalent to the Chillwell fan for around $20 from Temu or Aliexpress. I could have saved myself $100. Don't buy the Chillwell fan. It is way overpriced!
I was an impulsive idiot to buy this without doing my research first. Chillwells' refund policy is this:
"Assuming you return your purchase within 60 days from receipt, to be eligible for a return:
- Product must be in brand new condition, unused/unworn and it its original packaging.
- Product packaging must be intact and returned to us in an appropriate shipping container.
- Product must be returned to the return facility address provided by our customer service."
Additionally, their terms and conditions cover their false advertising with this statement:"SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk."
1 Updates & Rebuttals
Kathy, Temu Corporate Complaint Team
California,United States
Regarding Your Feedback on the Chillwell Fan Purchase | Corporate Response
#2UPDATE Employee
Thu, August 15, 2024
Thank you for your review. We appreciate your honesty, though it's unfortunate you didn’t take the time to fully understand the product before purchasing. You mentioned in your review that the battery and water performance didn’t match your expectations. However, these features can vary significantly depending on usage conditions, like ambient temperature and how often the fan speed is adjusted. It's likely that the issues you're experiencing are due to improper handling of the fan, particularly with the ice booster. If the attachment isn’t staying on, it could be due to how it was assembled or even potential mishandling.
As for your claim about similar products being available at a lower price, those items often lack the quality control and customer support we provide. By choosing to purchase from us, you invested in a higher standard, though it seems you may have had unrealistic expectations. It’s also concerning that you’re referencing cheaper alternatives after already purchasing the product—this could suggest buyer's remorse rather than a legitimate issue.
If you need further assistance, please feel free to reach out via live chat on our website, or email me directly at [email protected].
Thank you,
Kathy, Tier 3 Support.
