Bruce
Westerville,#2Author of original report
Tue, April 07, 2009
I have now concluded that my problem with Chuck Hughes, The Inner Circle Advisory Service, and the Private Wealth Group was NOT their making. The problem lies with Leticia at Diversified Trading Strategies. Leticia stalled and was not truthful. She said the best I could get was a free year's subscription with a different Chuck Hughes advisory service. I'm convinced all she wanted was to earn a commission by keeping me as a Chuck Hughes customer. The point is: what she was telling me for a month and a half was simply a lie. Here is why I make that statement. At the end of my last conversation with Leticia, I told her that I was going to publicize as widely as possible my total dissatisfaction with the Chuck Hughes guarantee. I told her I was filing a complaint on ripoffreport.com and any other web site I could find. Over the next two days I notified TradeWins Publishing (publisher of the Chuck Hughes materials) and the company that previously held the Chuck Hughes customer service contract. In fact I sent everyone a copy of the ripoffreport.com complaint. Within 24 hours I started receiving phone calls. The first was from Anne at TradeWins Publishing. She expressed her concern about my experience, and promised the company president would do all he could to get me my refund. Shortly thereafter I received a call from the president of TradeWins Publishing, Mr Schmidt. He assured me he would be involved and thought I would see results. About 9:00 pm that night I also got a call from Joe Molenero who was representing the company currently doing customer service for Chuck Hughes. Someone had notified both him and Chuck Hughes. I didn't care that it was 9:00 pm; I was just glad to be getting the right people's attention. Joe said the Chuck Hughes guarantee was legitimate, and Chuck wanted this straightened out. Within 48 hours my credit card was credited for the full $5,500 refund! Finally, I believe there are three lessons from all this: 1. For Chuck Hughes and TradeWins Publishing: Get rid of Diversified Trading Strategies. This all would have been avoided if people interested in actually honoring the Chuck Hughes guarantee were available from the start. I believe it was TradeWins that first gave me the number for Leticia at Diversified Trading Stratesgie. 2. For Chuck Hughes subscribers and prospective subscribers: I now believe Chuck Hughes is honorable and stands behind his guarantee. However, you must get to the right customer service people. Joe Molenero (856-325-6012) is a good place to start. 3. Also for subscribers/prospective subscribers: ripoffreport.com is a very effective tool. When my intentions became known, everyone wanted to know if I had already filed my complaint with ripoffreport.com. They knew I was serious, and they didn't want their business hurt by bad publicity. Be aware that once a report is filed, ripoffreport.com WILL NOT remove it. So I suggest you notify Joe Molenero and TradeWins of your problem before posting at ripoffreport.com.