- Report: #518499
Complaint Review: Cincinnati Bell Wireless - Internet Internet
Reported By:
Bryan -
Fort Thomas, Kentucky, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Cincinnati Bell Wireless
Internet, Internet, United States of America
Phone:
Web:
http://www.cincinnatibell.com/consumer/wireless/
Categories:
Business Rating:
(0)
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Cincinnati Bell Wireless Deposit, yeah, sure after we rip you off for hundreds Internet
After using cricket wireless for years with decent satisfaction, I decided to upgrade my phone. So I purchased a blackberry, and found out that cricket does not use SIM cards. And there my woes began.
First an $800 deposit (for 2 lines, mine and my fiance's) nearly stopped my heart. So we paid it and went on our way, excited about our new phones.
Within days we noticed problems, we were paying for internet, and were not getting it. Hers was fixed after a month and several calls to tech support. Mine took two months, several calls, and finally me going by myself and deleting all the service books (3 times to finally make it stick).
Then June came, with the first double bill, we paid the bill on the 15th, and their system charged my bank account again on the 17th, causing over $100 in overdraft fees. Of course we called, and complained (to no avail). They did promise this, the July bill won't come since it was paid.
I lost my job June 23rd, and paid off what bills I could with the last of my money, and promptly ignored my now empty bank account. July 17th came around, and a $75 dollar charge to my (very very empty) bank account, from who else, but Cincinnati Bell, causing more overdraft fees.
3 days on the phone with their customer service finally resulted in them crediting us $100 ($75 for the charge, plus the $25 they charged for returned check).
Around mid august my fiance lost her job as well, where we proceeded to call and cancel our service with Cincinnati Bell. They stated that they would have to charge us for the full month of service weather we had it or not if we canceled then. So we told them to cancel it at the end of the billing cycle which would be September 25th, take the balance from our deposit and send us the rest. They stated they had a 35 day wait policy to receive our deposit (funny how they had to have their deposit immediately, but they can't be bothered to wait less then a month to cut the refund check).
September 26th, and somehow we still had our service, we called first thing in the morning to ask why it wasn't shut off. They agreed it was a mistake and in less the 30 minutes after we made the call, the phones were shut off (while we were still on the phone with the rep).
Today, we got a bill, somehow my fiances phone managed to send 3 messages without their service active, and they are charging us for it, and we still have not received our deposit.
While talking to the rep, he said he would be filing with one of their departments and we would receive a call in the next 24-48 hours (we have heard that one before, and never got the call back, so we aren't holding our breath).
First an $800 deposit (for 2 lines, mine and my fiance's) nearly stopped my heart. So we paid it and went on our way, excited about our new phones.
Within days we noticed problems, we were paying for internet, and were not getting it. Hers was fixed after a month and several calls to tech support. Mine took two months, several calls, and finally me going by myself and deleting all the service books (3 times to finally make it stick).
Then June came, with the first double bill, we paid the bill on the 15th, and their system charged my bank account again on the 17th, causing over $100 in overdraft fees. Of course we called, and complained (to no avail). They did promise this, the July bill won't come since it was paid.
I lost my job June 23rd, and paid off what bills I could with the last of my money, and promptly ignored my now empty bank account. July 17th came around, and a $75 dollar charge to my (very very empty) bank account, from who else, but Cincinnati Bell, causing more overdraft fees.
3 days on the phone with their customer service finally resulted in them crediting us $100 ($75 for the charge, plus the $25 they charged for returned check).
Around mid august my fiance lost her job as well, where we proceeded to call and cancel our service with Cincinnati Bell. They stated that they would have to charge us for the full month of service weather we had it or not if we canceled then. So we told them to cancel it at the end of the billing cycle which would be September 25th, take the balance from our deposit and send us the rest. They stated they had a 35 day wait policy to receive our deposit (funny how they had to have their deposit immediately, but they can't be bothered to wait less then a month to cut the refund check).
September 26th, and somehow we still had our service, we called first thing in the morning to ask why it wasn't shut off. They agreed it was a mistake and in less the 30 minutes after we made the call, the phones were shut off (while we were still on the phone with the rep).
Today, we got a bill, somehow my fiances phone managed to send 3 messages without their service active, and they are charging us for it, and we still have not received our deposit.
While talking to the rep, he said he would be filing with one of their departments and we would receive a call in the next 24-48 hours (we have heard that one before, and never got the call back, so we aren't holding our breath).
