Complaint Review: CLEANYOS - Hudson OH

RIPOFF REPORT, 7-23-20

Very late in the evening (about 11pm) on 7-14-20, I ordered a total $53 of advertised Lysol products (including Laundry Sanitizer) from the website www.CleanYos.COM.  This is a very hard-to-get item due to the ongoing threat of Covid-19 Virus issues being faced at this time, and I was happy I was able to find it available online.  I paid via PayPal (the only payment method they accepted), however the next day when I viewed my credit card and PayPal accounts, the merchant that charged my card was NOT CleanYos.com, but instead what appeared to be a private party, “*HANTINGSHAN”.  The Credit Card attached to my PP account was charged $61 on 7-15-20, and not only was it for a higher, unauthorized amount, but it was from an Unauthorized Seller.  Both of these caused me great concern and suspicion, so I filed a PayPal dispute as well as a dispute with my credit card company/bank. 

I was additionally concerned because I received no email confirmation of the order (luckily I took a screenshot when the order was finished), and when I tried to sign in to my account on their website (www.cleanyos.com) on 7-15-20, it would not let me sign in, nor could I get an email when I clicked "Forgot Password" link - in effect, I had no account.   

Less than 12 hours later, once I saw the unauthorized charge on my credit card and PayPal account, I went into the CleanYos.com website and used the "Contact Us" part of their website (when it was still up) and CANCELLED the order via email, and send several other emails questioning why someone other than the Merchant charged my account, and why I was charged a different amount.  I received no response or communication back from the Seller/Merchant. 

The PayPal activity in my www.PayPal.com website for the charge shows a bogus USPS tracking number that was mailed from Illinois on 7-1-20 (not where the Merchant/Seller is purported to be from, PLUS it was mailed 14 days PRIOR to my ordering the Lysol products!) and then allegedly "delivered" on 7-10-20 (again, 'alleged' delivery was made PRIOR to my ordering).  There was also no contact method attached to the PayPal Seller/Merchant's name, which is not typical of a normal PayPal transaction. 

I have NOT received the order, the order was cancelled within 12 hours, plus I have not had ANY responding communication from the Seller/Merchant.  I did not receive the items, nor do I expect to because in addition to the fact they are a bogus/scam/fraudulent company, an unauthorized charge was made on my PayPal account by an unauthorized Seller/Merchant.

I am a senior, living on a low, fixed income; this fraudulent action not only cost me money I couldn’t afford to lose, but has caused me great inconvenience, worry, and a lot of stress.

This is NOT a legitimate business, and they are apparently (according to various Fraud/Scam websites) scamming hundreds of people out of thousands of dollars.  The Better Business Bureau (BBB) has listed this company as a FRAUD and SCAMMER (see links attached below). 

PayPal has today (7-23-20) denied my dispute and decided it was an "authorized sale" (although I do not understand how they came to that decision given all the facts), so am requesting a more in-depth review of that decision.  I respectfully requested that PayPal review my case again and reverse the UNAUTHORIZED CHARGE from my PayPal account immediately.  

In addition to returning the unauthorized charge of $61.00 to my PayPal account, I feel these scammers are taking advantage of people dealing with the COVID-19 crisis and should be punished severely, and I further respectfully request PayPal close CLEANYOS.COM accounts.  The public has filed enough complaints and disputes now that the WWW.CLEANYOS.COM website has been shut down and emails ([email protected]) are not answered.

Links from reputable websites – including PayPal itself - shows overwhelming evidence that this business is NOT legitimate, and that they are scamming hundreds - possibly thousands - from the general public::

1.   BETTER BUSINESS BUREAU (HTTPS://WWW.BBB.ORG/US/OH/HUDSON/PROFILE/NOT-ELSEWHERE-CLASSIFIED/CLEANYOS-0272-235834671) (BBB):

CURRENT ALERTS FOR THIS BUSINESS

Alert:

On July 7. 2020, BBB investigated Cleanyos’ business practices and website. This investigation was prompted by multiple consumer inquiries.  The business' website was offering popular cleaning products to help prevent the spread of coronavirus at discounted prices.

The address and contact information displayed for Cleanyos' is that of an unrelated business, Little Tykes, in Hudson, Ohio.  Cleanyos.com is only one of many websites selling the products online fraudulently using the Hudson address.  Consumers may wish to visit BBB profiles for Uto Toys and Inflatable Toys Store.  BBB has notified Little Tykes of this suspicious activity and their legal team is working on removing all fraudulent sites using their name.

The website's creator may actually reside outside the United States, as the website's Conditions of Use page states that the term “Lysol™” as used in these terms and conditions refers to Lysol™ (Malaysia) Sdn Bhd" and that it is under the "jurisdiction of the Malaysian courts in Kuala Lumpur, Malaysia."  Documentation provided by one consumer shows the transaction was made by the Hong Kong Quanshishun Trading Co., Limited.

BBB has many concerns with this business including:

1.) The business has taken out a Google ad. When consumers search for Lysol cleaning products, the website is prominently displayed. The advertisement appears to add legitimacy to the fake website.

2.) The email for the business, [email protected], is not valid. BBB has attempted to reach the business through their website’s “Contact Us” page with no response.

3.) On July 8, 2020, BBB attempted to contact the business regarding the association of Little Tykes, Lysol and ASTALIFT associations which are referred to on the site. The website displays Little Tykes on browser tabs, and its address and phone number are used as its contact information. Their site also displays “Lysol™ © 2020”. All Rights Reserved. Additionally, ASTALIFT (a cosmetics company) is named on its Conditions of Use page. BBB is researching why these businesses are listed throughout the Cleanyos.com website. An inquiry email to the business was returned as undeliverable. BBB sent the notification using its “Contact Us” page, but  BBB has not received a response.

4.) The website sells products that range in price from $.40 for KITCHEN PRO ANTIBACTERIAL DISINFECTING WIPES, 30CT to $15.98 for DISINFECTANT SPRAY, BRAND NEW DAY, GREEN APPLE & ALOE, 19OZ. While the website states that orders over $60 are shipped for free, there is a $30 DHL Express Delivery charge for orders of $60 or less.

The website was created on July 7, 2020 and consumers should assume it is a phishing site intended to collect consumer's personal data.

Consumers should check out BBB’s tips on how to keep safe when shopping online at: Smart Shopping Online.”

Cleanyos

2180 Barlow Rd

Hudson, OH 44236

https://www.cleanyos.com/

Email this Business

(330) 650-3333

ADDITIONAL BUSINESS INFORMATION

See all additional business information

Additionally, BBB goes on to state, "On July 7, 2020, BBB contacted the business regarding Little Tykes, Lysol and ASTALIFT associations on its website, www.cleanyos.com.  The website displays Little Tykes on browser tabs, and its address and phone number are used as the business' contact information.  The website displays "Lysol™ © 2020". All Rights Reserved. Additionally, ASTALIFT is stated on its Conditions of Use page.  According to the BBB Code of Advertising, The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.   The business has not responded to BBB."

2.  PayPal.com:   https://www.paypal-community.com/t5/Disputes-and-Limitations/Cleanyos-is-not-legit-Not-verified-through-BBB-but-using-Paypal/td-p/2261419/page/2

3.  ReportScam.com:  https://reportscam.com/cleanyoscom

4. https://de-reviews.com/cleanyos/

5.https://www.reddit.com/user/NewsOnlineIncome/comments/ho6q9d/cleanyoscom_review_legit_cleanyos_scam/

6. https://scamzeroed.com/what-is-cleanyos-com-beware-of-scam/