Graham1954
Clarkston,#2Consumer Comment
Fri, March 23, 2012
Like you I was promised ALWAYS ON, UNLIMITED service but then a couple of months ago they emailed me to say they were not going to accept Clarkston WA for new accounts anymore.
For a month the service went back to normal and I got decent speeds 24/7 but then this month I get cut off daily! Not just throttling but actual loss of service completely. I have tried to talk to an engineer but the scripted reps won't actually allow it not even after you spend 45-60 minutes trying to tell them you have already done everything they are telling you to do!!
I have managed a work around which is to unplug the modem for 60 seconds then plug it back in. This works for around 24 hours until again they cut service. I know it's their tower doing it as when I check the new details from my computer panel the IP details are slightly different.
To my mind they are just trying to force people in areas they no longer want to serve to quit.