- Report: #390322
Complaint Review: Clearwire - Jacksonville Florida
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Clearwire
clearwire.com Jacksonville, 32225 Florida, U.S.A.
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Clearwire bvad service. Jacksonville Florida
Ok, Well i got clearwire in about may of 08' and it was decent for web browsing. but when i tried to stream videos or Play online games (which is what i mainly use the computer for) its horrible.I play online shooters competitivly, and when i had dsl with bellsouth i was locked in at about 78 latency(ping). With clearwire its anywhere from 250-2000 latency which means really bad performence in the gaming world. I was pretty much booted from my competitive team(which recently won a national tournament and is headed for china..thanks clearwire.)
I have been on the phone with tech countless times. I always get the same response, its my double paned windows or did i try moving my modem. I have been told that im close to one of their towers but yet the connection is spotty at best and never consistent.
but thats not even the worst part. When i first got the service the sales rep told me i had five buisness days to cancel.When i called on the fifth day i was told I only had three buisness days to cancel.And that it would cost me 250$ to cancel.
When i explained that the sales rep told me that this service was if u can beleive it "ideal" for online gaming the tech guy actually chuckled.I than explained that the speed of their service isnt anywhere close to the "dsl like speed" i was promised. he suggested i upgrade.
In short guys Im wondering is there anything i can do to get out of my contract. because at this point im very close to canceling my debit card and washing my hands of clearwire.
Easy ed
jacksonville, Florida
U.S.A.
I have been on the phone with tech countless times. I always get the same response, its my double paned windows or did i try moving my modem. I have been told that im close to one of their towers but yet the connection is spotty at best and never consistent.
but thats not even the worst part. When i first got the service the sales rep told me i had five buisness days to cancel.When i called on the fifth day i was told I only had three buisness days to cancel.And that it would cost me 250$ to cancel.
When i explained that the sales rep told me that this service was if u can beleive it "ideal" for online gaming the tech guy actually chuckled.I than explained that the speed of their service isnt anywhere close to the "dsl like speed" i was promised. he suggested i upgrade.
In short guys Im wondering is there anything i can do to get out of my contract. because at this point im very close to canceling my debit card and washing my hands of clearwire.
Easy ed
jacksonville, Florida
U.S.A.
1 Updates & Rebuttals
Anon
Las Vegas,Nevada,
U.S.A.
one thing to point out
#2Consumer Suggestion
Wed, November 19, 2008
First off, all trial periods are 7 days long. I highly doubt you were told it was a 3 day trial, or a 5 day for that matter as well. I would call and try to have the recording of the conversation pulled if you were actualy told that by them. Next thing is, the easiest way to get out of a contract is by performing a change of responsibility. If you can find someone to take over the account, either by finding a family member or friend who pretty much just browses the internet/checks email rather than heavy downloading, they would probably be happy with the service. Clearwire isn't picky about how you come across another person either (so you can post adds on craigslist). Also, they will usually give a perk to the person taking over the account, like a preloaded credit card with 50 dollars or so, call them and find out what specials they are running, and post it in the add. Another point of advice, don't cancel your card, it will only continue to charge to the account, then be forwarded to collections. Then on top of that 250 ETF you mentioned, would be the 200 dollar cost of the non-returned equipment. So unless you want your credit score to get punched in the face, I would post on craigslist. Anyway, hope this helps you a bit, and good luck! :)
