- Report: #1348576
Complaint Review: Club Metro Newark - Newark New Jersey
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Club Metro Newark
18 Oliver street Newark, 07102 New Jersey, USA
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Club Metro Newark ABC Financial WHY KEEP BILLING ME IF MEMBERSHIP IS DONE/CANCELLED Newark New Jersey
Club Metro keeps billing me when my membership is complete. They tried to bill my card on file but luckily it expired. I went to the gym location in person and told them I'm cancelling because Im moving. The manager Adam tried to reduce the monthly and let me do a monthly plan. I told him "no thanks" and he gave me paper verifying I cancel membership. Now I thought my job was done, he was punching keys and I went in the gym to physically and verbally sais "cancel my memebrship because Im moving..a month later Abc Finacial is calling me saying I owe $71, smh..I'm not paying a dime and will fight this, will keep you posted
1 Updates & Rebuttals
MemberSupport
sherwood,Arkansas,
United States
ABC Financial
#2UPDATE Employee
Mon, January 29, 2018
Hello,
We regret to hear your recent experience with ABC Financial Services was not a satisfactory one. We would like the opportunity to review your account and see that proper action has been taken. We strive to address all consumer feedback, positive or negative, and want to make sure your situation was handled properly.
Unfortunately, we were not able to locate your membership with the information provided in this post. Please email our member support team at [email protected] with either your 9 digit agreement number or the home phone number that is listed on your account so that we may look into this for you.
Customer Relationship Specialist
ABC Financial Services
