- Report: #1419190
Complaint Review: Coaster Furniture - Internet
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Author Confirmed
Why?
Coaster Furniture
Internet, United States
Phone:
1-877-718-2527
Web:
[email protected] - coasterfurniture.com
Categories:
Business Rating:
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Coaster Furniture The Classy Home I bought a Coaster sofa 550139, upon screwing the legs into their pre-drilled holes and sitting, the sofa collapsed, causing a back injury, person was of normal weight 172 lbs. The furniture is Coaster is made in China and the wooden frame is so thin or made of recycled wood that it did not hold weight.
The Classy Home and Coaster sold me a sofa, 550139 for which I paid 308.27. The delivery was fine, however, upon screwing the legs into their pre-drilled holes and sitting on it, the sofa collapsed. Upon checking the underframe, we realized the wood was very thin, or recycled and cheap and that is why it did not hold weight. Coaster tried to blame the delivery people, however, I told them it did not arrive broken, it only collapsed after someone sat on it and the collapse even caused them to hurt their back. The Classy Home was sent photos of the collapsed leg and the collapsed photo. They claim they have to investigate this as a claim. Their customer service is poor, a full refund should have been immediately done and they should send someone to pick up this piece of garbage they sold me. Will likely have to end up in court.
