JaisysMom
Tucson,#2Author of original report
Sat, November 24, 2012
Followup: Colonial Van Lines agent, MCI, delivered on 11/18, not on the 11/16 estimated delivery date on Colonial Van Lines rebuttal. This is 12 days later than the date on my contract with Colonial Van Lines.
Colonial Van Lines
Florida,#3UPDATE Employee
Fri, November 23, 2012
Jorana, we have reviewed your online submission and located your account. We regret we were unable to execute your relocation within your requested moving dates and to hear of your displeasure in the interaction between you and our company.
The moving industry is one of a dynamic and unpredictable nature. Our contracts are drafted with this in mind as stated in the Terms & Conditions included in the documentation you received during your booking process. We make every effort in performing our customers' moves within the estimated moving dates as contracted and try to accommodate our customers despite circumstances that occur beyond our control but unfortunately at times our attempts prove failure.
Our records indicate that on the final day of your load date (10/26/2012), the agent that was assigned to perform your relocation was no longer able to do so, hence your belongings being loaded later than anticipated. The same does apply in regards to delivery. Your account states that, as of 11/13/2012, your estimated delivery date is for 11/16/2012. We strongly advices our customers in the documentation we provide upon booking that unforeseen events that are beyond our control do occur and this is mainly the reason why the dates provided are estimated rather than guaranteed.
Colonial Van Lines Relocation Division apologizes for any losses and inconveniences caused throughout your moving process. It was always in our intention to provide you with exceptional services and a smooth transition to your new location. Please fee free to contact our office at 1-800-853-0039 if you have an further questions in regards to the delivery of your belongings or this response.
Sincerely,
Colonial Van Lines Relocation Division