Colonial van Lines relocation hired best value movers & they left a large antique mirror behind. I found it as I was leaving my home. I called them to tell them & they said they would have to find someone to "pick it up>" I said it was not possible to do that I was leaving Detroit right now to drive across the country. I had to pay Ups almost $300.00 to send it. They are not owning any of their responsibility as the moving brokers I hired. They make excuses & have yo0u talk to someone else. They do not communicate at all. I HIGHLY advise any person considering this company to NOT use them. They have great "lip service" but no customerservice.
I would like to share my moving nightmare with Colonial Van Lines Relocation. They were incompetent from start to finish. Colonial Van Lines Relocation is a broker and they hired best price moving & storage. This company left behind a large mirror to an antique sideboard. I had sold my house & had to put this piece in my car. I called Colonial Van Lines Relocation & they said they would have to send someone for a pickup. I again told them I had sold my home in Detroit and was leaving to drive across country in a few hours. I told them I had to ship it, they said they had to pick it up. I shipped the item & they are taking no responsibility in their error. As I said to them I did not hire best price moving and storage, they did, so I felt it was Colonial Van Lines Relocation's problem to handle. They kept saying I didn"t give them the a pick up location, and I again said I didn't have one.
This has been ongoing disagreement with them. Their customer service is awful. They pay a lot of lip service, and tell you they are there to make your moving experience positive & they will do everything they can.....Except, take responsibility for their lack of service. I had to pay over $265.00 to ship my mirror, as well as Colonial Van Lines Relocation and best price moving and storage (who asked me for a tip).
Please everyoen do not use Colonial Van Lines Relocation. They are with a doubt the worst company I have ever used.
cf fron the D to Tacoma