Lynn
Ft Wayne,#2Consumer Comment
Sat, June 06, 2009
When you state you call customer service and they seem not to understand what you are talking about you are so right. If you call in you may get a customer service rep in a different area and it can be fun. A while back our area had one type of hardware/software and just 200 miles away they had already upgraded. It seemed no matter what I did I always got the customer service area in the upgraded area and they were writing out the repair orders for their area. The orders than are printed out in my area and the techs were at a lose. I even had one trouble ticket put in from a customer service area about 1000 miles away,and than when the tech showed up he asked what was the problem and thankfully ignored the ticket and did what really needed done. Oh and forget about the techs giving you any other number other than customer service, I tried to get to a supervisor and was told those numbers could not be released. You had to call into customer service give them your complaint and maybe they would forward it on. When a tech or the customer service office would call my home the phone number would show up on my caller ID no problem. I got one call from a supervisor and surprise his number was not displayed. Try to get the direct number for your customer service department in your area. Around my location is not an 800 number but a local number and they are trained to handle the equipment used in this area. I seem to have a lot less trouble. I work for a phone company and yes the 1st bill is always one month and than a partial month and it is alway high, all I can say is it washs out on the last month of service when you see some credits but yes there always seems to be some "sticker shock" that first month on any service like this.