- Report: #458829
Complaint Review: Comcast - LaPorte Texas
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Why?
Comcast
518 S. Iowa St. LaPorte, 77571 Texas, U.S.A.
Phone:
281-471-2492
Web:
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Comcast Lies, Rudeness, deceptive practices, unskilled techs, very unskilled customer service personnel Houston Texas
From day one of signing a contract for a "Bundle" package this has been a nightmare. First the contract submitted to the company was not the same as our copy. The phone number on the "Company" contract was wrong so no phone service nor internet service was installed. The salesman"Dexter" lied from the beginning. Customer Service is difficult to get to without waiting 45 minutes or longer then... they don't seem to know what you are talking about, it's all your fault somehow that the sales department made mistakes and the installation techs didn't install the equipment properly. Get real here. We signed up for the $89.85 bundle. Got a bill for $290.64 which Customer Servicecould not explain but stated that all the charges were correct. Excuse me? The bundle price on the bill was $99.99 and then additional $25.88for the TV part and $7.53 for the phone part and partial chasrges and credits were $79.95 plus the elevated taxes because of the size of the bill. We disputed the previous bill for just the TV service that was billed at $169.48 when we called customer service they said they billed in advance and would adjust the bill. We called back to find out how mush the bill would be and they stated $130.64 so we paid it. On this new bill it says we have an unpaid balance of $38.84. Do the math here.
I cannot get any satisfaction from Comcast customer service. Each time I call I get a different person and a different answer. All say they will adjust it but it never seems to really get done. I offered for them to come and get this stuff and forget we ever were blind enough to sign up for a bevy of falsehoods and constant fights for our rights and fairness. Someone needs to stop these practices. I can't seem to make any headway in dealing with liars.
Phoenix5522
LaPorte, Texas
U.S.A.
I cannot get any satisfaction from Comcast customer service. Each time I call I get a different person and a different answer. All say they will adjust it but it never seems to really get done. I offered for them to come and get this stuff and forget we ever were blind enough to sign up for a bevy of falsehoods and constant fights for our rights and fairness. Someone needs to stop these practices. I can't seem to make any headway in dealing with liars.
Phoenix5522
LaPorte, Texas
U.S.A.
1 Updates & Rebuttals
Lynn
Ft Wayne,Indiana,
U.S.A.
Let's talk about the customer service
#2Consumer Comment
Sat, June 06, 2009
When you state you call customer service and they seem not to understand what you are talking about you are so right. If you call in you may get a customer service rep in a different area and it can be fun. A while back our area had one type of hardware/software and just 200 miles away they had already upgraded. It seemed no matter what I did I always got the customer service area in the upgraded area and they were writing out the repair orders for their area. The orders than are printed out in my area and the techs were at a lose. I even had one trouble ticket put in from a customer service area about 1000 miles away,and than when the tech showed up he asked what was the problem and thankfully ignored the ticket and did what really needed done. Oh and forget about the techs giving you any other number other than customer service, I tried to get to a supervisor and was told those numbers could not be released. You had to call into customer service give them your complaint and maybe they would forward it on. When a tech or the customer service office would call my home the phone number would show up on my caller ID no problem. I got one call from a supervisor and surprise his number was not displayed. Try to get the direct number for your customer service department in your area. Around my location is not an 800 number but a local number and they are trained to handle the equipment used in this area. I seem to have a lot less trouble. I work for a phone company and yes the 1st bill is always one month and than a partial month and it is alway high, all I can say is it washs out on the last month of service when you see some credits but yes there always seems to be some "sticker shock" that first month on any service like this.
