- Report: #13736
Complaint Review: CompUSA - New Rochelle New York
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CompUSA
PO Box 821 New Rochelle, 10802-0821 New York, U.S.A.
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CompUSA ripoff Fails to Honor Rebate
*UPDATE Employee: CompUSA & Rebates ..regional staff have been charged to do whatever it takes to make the customer happy
*UPDATE Employee: CompUSA & Rebates ..regional staff have been charged to do whatever it takes to make the customer happy
*UPDATE Employee: CompUSA & Rebates ..regional staff have been charged to do whatever it takes to make the customer happy
I ordered a hand held computer from CompUSA in October of 2001 and was to receive a $100 cash rebate after submitting the necessary documents. This information was sent certified mail to CompUSA Offer #4173, PO Box 821, New Rocelle, NY 10802 on 7 Nov 2001. A Mr BruceE. Stone signed for the document on 13 November. I have written a letter to this address inquiring about the refund, but have not received either the refund or a response to my letter.
Click here to read other Rip-off Reports on manufactures and retailers not giving you the rebates they promised and advertised.
*EDitorial: Click here to read The Marketing Rebate Rip Off ...Manufactures invent reasons not to pay the consumer their rebate
Click here to read other Rip-off Reports on manufactures and retailers not giving you the rebates they promised and advertised.
*EDitorial: Click here to read The Marketing Rebate Rip Off ...Manufactures invent reasons not to pay the consumer their rebate
3 Updates & Rebuttals
Jim
Pennington,New Jersey,
CompUSA & Rebates ..regional staff have been charged to do whatever it takes to make the customer happy
#2UPDATE Employee
Wed, May 15, 2002
If you have any problems with CompUSA's rebates, there are many steps to get this resolved, the first is to go to compusa.com and click on rebate center. There is a spot here for you to check the status of your rebate. If that does not work, go to the store and ask to speak to the Manager on Duty. They are trained to handle your rebate issues at the store level. Many times they can resolve the issue before you leave the store or give you a phone # where you can get an answer. If all of the above does not work, call the Regional manager. --->The number should be posted in the entrance or exit of the local store.<--- This should be a last ditch effort, but the store and regional staff have been charged to do whatever it takes to make the customer happy. Hope this helps.
Jim
Pennington,New Jersey,
CompUSA & Rebates ..regional staff have been charged to do whatever it takes to make the customer happy
#3UPDATE Employee
Wed, May 15, 2002
If you have any problems with CompUSA's rebates, there are many steps to get this resolved, the first is to go to compusa.com and click on rebate center. There is a spot here for you to check the status of your rebate. If that does not work, go to the store and ask to speak to the Manager on Duty. They are trained to handle your rebate issues at the store level. Many times they can resolve the issue before you leave the store or give you a phone # where you can get an answer. If all of the above does not work, call the Regional manager. --->The number should be posted in the entrance or exit of the local store.<--- This should be a last ditch effort, but the store and regional staff have been charged to do whatever it takes to make the customer happy. Hope this helps.
Jim
Pennington,New Jersey,
CompUSA & Rebates ..regional staff have been charged to do whatever it takes to make the customer happy
#4UPDATE Employee
Wed, May 15, 2002
If you have any problems with CompUSA's rebates, there are many steps to get this resolved, the first is to go to compusa.com and click on rebate center. There is a spot here for you to check the status of your rebate. If that does not work, go to the store and ask to speak to the Manager on Duty. They are trained to handle your rebate issues at the store level. Many times they can resolve the issue before you leave the store or give you a phone # where you can get an answer. If all of the above does not work, call the Regional manager. --->The number should be posted in the entrance or exit of the local store.<--- This should be a last ditch effort, but the store and regional staff have been charged to do whatever it takes to make the customer happy. Hope this helps.
