Complaint Review: Concrete Textures INC - Sanford Florida

Owner of Concrete Textures, Inc Allen Kreuscher seems friendly professional & knowledgeable. Once he gets your money: apathetic irresponsible & avoiding. This was a 3 day project in Jan 2017 staining my patio 900SF: has still not been corrected. It’s been 7 months! Allen sent workers to my home that he does not know. I believe he picked them up at a "work for the day" job sight. He does not have a professional crew or at least no professional crew came to my home. His partner, John will lie to your face while smiling. Concrete Textures has been to our home 8 or 9 times over past 7 months to correct their errors. First was a base color error on their part. Then when they tried to correct base color they used wrong speckle colors. Then when they tried to correct speckle colors they mismatched base coat leaving half my patio base coat one color & the other half of my patio base coat another color. After 2 or 3 more attempts to get base coat the color I ordered & speckles the color I ordered Allen gave up. The entire time he would avoid my phone calls or take days to respond to my texts. I called him from other people’s phones just to get him to speak with me. I just wanted Allen to fix the mess made of my patio. After several texts & calls, Allen confessed he could not get base coat color that was on one side of my patio to match base coat color on other side of my patio. He gave no explanation. He said he could redo entire patio but I’d have to agree to use a different product. I agreed; I just wanted my patio base to be one color. For 7 months there could be nothing left on patio. We moved our patio furniture: small living room set, dining room set, chemical storage boxes, zero gravity chairs, chaise lounges, BBQ grill & Sound System. Just moving all of that back & forth each time was a nightmare! Allen never once apologized or even empathized with how frustrating & aggravating & time consuming that was for us; moving all of these items off the patio &  into the garage & back from garage to patio. We had a Family Gathering, Birthday Pool Party, Graduation Pool Party and we had a Badge and Shield Pool Party; when our son became a Firefighter & some local neighborhood gatherings of fellowship by the pool. Every single time an event was to take place we would have to haul all the stuff out of the garage & onto the patio & after the event haul all the stuff back off the patio & into the garage. We were told to remove all of the figurines off the walls of the patio i.e. lizards, butterflies, iguanas and star, sun & moon, parrots etc … so they wouldn’t get broken. Unfortunately, our window got broken. John denies & Allen will not acknowledge. Since type of stain being used had to be mixed into concrete & a thin layer of that color stained concrete poured & textured over “ground down” concrete there was lots of debris. We were instructed not to run the pool pump. I was flabbergasted to net scoop out of my pool 6 empty concrete bags, 9 empty cardboard spools & various types of strings & twine. It appears they used my pool as a garbage can. I can totally understand concrete debris since the original patio’s top surface was being ground down to remove existing top layer. I even expected chips & chucks of concrete. I do not expect empty bags of concrete or cardboard spools. The day arrives for the “different” product to be applied in order to get entire patio one base coat color. I picked out base coat color & speckle color. I confirmed night before & again in morning before crew arrived. When I got home that afternoon. My patio again for the 9 time was wrong. Again, call & text ... Finally John, the partner called lied again. I confronted Allen. Allen said “I’m out'o'town I’ll get back to ya when I return”, that was 6/14/17. Today is 7/24/17 and no one has bothered to contact me. I am exhausted! ALLEN DOES NOT KEEP HIS WORD HE KNOWS & ADMITS HIS PARTNER JOHN EMBELLISHES!