Complaint Review: Conn's - Nationwide

This is what happened, what I sent them along with copies of my contract, they havent called me except the 20 plus calls a day for collections because I only paid $75 of the $127 they incorrectly say I owed. 12/12/2016 Conns Inc. 3295 College St Beaumont, TX 77701 To whom it may concern: To put this politely, I am disappointed beyond words. Not so much I haven’t reached out to a lawyer, the BBB, the OCCC and every blog I can get my hands on. If it were my company, and having owned my own for 18 years so I know what I’m saying, I personally would fix this situation to make the customer stop telling the truth about our ways. Having been a long time GREAT customer, I went into the store on Hulen Street in Fort Worth in the early part of July. My husband had passed away 4 days prior and my refrigerator also had gone out. I had never done a major purchase without him. Everything went well with that transaction. In late October, my living room TV went out, or so I thought. I went into Conns on the following day and got an LG tv and a ROKU Tv for my bedroom. I was told all documents were electronic now and I watched on the monitor and eventually was told $127 a month. It was high but I would have to find a way to make it work. My neighbor saw me carrying them in and came over, I told him mine had gone out in the Living Room, he offered to take a look at it due to the fact my husband had just passed and he knew I maybe didn’t know what I was doing.

Turned out the Surge protector had gone bad and the TV was fine. So I never opened the LG TV and returned it approximately 2-3 days later. When I went to return it, it was like I was going to a funeral. Everyone was put out and irritated that they had to do a return. The assistant manager who assisted me was typing into the monitor as he always does, and saying very little, he asked why I was returning it and I told him and he seemed irritated that my neighbor had even helped me. After 30 minutes of this he finally says “Ok, you’re all done, you’re next payment is due December 9th and its $67 or so.” And I said “Oh good that is much better too!!” I saw there waiting for my copies and he looked at me and said “What??” I asked “Do I not even get a copy or proof I returned an $800 TV?? Or any of the other #’s you mentioned??” He said it was all electronic and I told him I wasn’t leaving without some proof. Reluctantly he printed me off the forms I wanted.

When I went in Friday to make my payment, they told me it was $127, I told them they were wrong, and explained, AGAIN, the situation. I saw the same Assit. Mgr. who processed the return and he came over and I refreshed his memory. He said “So?” I told him “I have the paperwork I had to beg to get from you and it clearly states my new payment AND due date.” He said “Ok, so??” I said so I just magically came up with $67 in my head and luckily the right date? Obviously something told me to do that!?” and again he said “And?” VERY rude and disrespectful. He shouldn’t deal with customers AT all. I made my payment of $75 and went to my car and located the copies, I took photos and sent to my attorney (CC’ed below) who told me to go in there and get it fixed. I went back inside and showed him “Right here! Here is where it states what you told me verbatim!!!” VERY MAD now, he called the store manager, they looked it over and said “Well this is no good, there is no signature” I said of course not, I had to beg that man to get that even!

Everything is all ‘electronic!” He kept telling me how it was incorrect, then it wasn’t valid, I told him my lawyer had already been called and would take care of and how I was uneducated by not listening to the 1000’s of complaints online. Manager of the store told me that the only way it could be fixed was to refinance it, so I said “lets refinance it then!” and he said “Oh well we can’t do that, you will have to contact this # or this #” basically he gave me a bunch of work as if I already was doing more than necessary. He kept asking for my contract again, the one he said was “no good”. I finally said “No, I don’t trust you, this is all I have and you’ve done nothing to earn my trust. I’ll hold on to it thank you.” So that is over 2 hours I will never get back of my life wasting time writing this and with your unreasonable mangers. I expect to see this rectified immediately and perhaps you should consider speaking with your staff and their attitudes, they were incredibly disrespectful. I do have an audio recording as my attorney suggested I do so. I assume I will hear from you soon.