Complaint Review: Continental Who’s Who TRUSTED BUSINESS | Ripoff Report Verified Safe™ …businesses you can trust. Continental Who’s Who one of most trusted publishers around the globe. Continental Who’s Who spotlights thousands of professionals each year by specific industry. Men & women published represent every important field of endeavor. Included are executives officials in business science education philanthropy religion government fourth estate finance law engineering & many other fields. - Valley Stream New York

Ripoff Report REVIEW /Commitment to Customer Satisfaction

Continental Who's Who joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.

When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us - in writing - to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). "Making things right" can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.



ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM THE REST



Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

By ED Magedson - Founder, Ripoff Report

Continental Who’s Who approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report.

As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. Continental Who’s Who did just that.

CONTINENTAL WHO’S WHO CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS

"Continental Who's Who has published professionals since 1994, a worldwide network enabling members to create business relationships and partnerships. Continental Who's Who has become one of the most trusted publishers around the globe. We spotlight thousands of professionals each year by their specific industry. The men and women published represent every important field of endeavor. Included are executives and officials in business, science, education, philanthropy, religion, government, the fourth estate, finance, law, engineering, and many other fields. Our mission to provide an exclusive world-class forum where our members can create social, professional and business relationships. We provide knowledge and information in virtually every industry and profession and create the opportunity to network, consult, educate, empower and establish new business relations. In business for twenty one years, Continental Who's Who Provides the platform to bring together a diverse variety of professionals from across the world. Continental Who's Who is committed to delivering the highest quality of assistance and utmost service to every member. Whether you are being featured with an article in our quarterly magazine or are having a press release distributed to promote your latest ideas or new book release, Continental Who's Who is here to establish the connection for our members to build and maintain social, professional and business relationships.”

WHY CONTINENTAL WHO’S WHO IS BETTER THAN THEIR COMPETITORS

"Unlike thier competitors and many networking groups which typically require a fee for joining, Continental Who's Who grants candidates a free Initial Membership. The Continental Who's Who Basic Listing that they provide at no cost entitles you to be published and part of their proprietary online network -- and while this membership is not interactive and does not permit you to search thier membership roster, It does however, allow non Basic Listed members looking to consult, network, or do business to do so with you. This service is found to enhance your brand by generating new business relationships."



CONTINENTAL WHO’S WHO REGISTRY

"The Continental Who's Who Registry is available in three formats: Online, Hardcover and CD-ROM:

• The CWW Online forum is an exclusive network of world-class executives and professionals in which they can connect, educate, share information and establish new business relations.
• The Hardcover registry is used as a highly professional reference tool that our featured members can proudly display in their homes or offices.
• The CD-ROM is an invaluable and unique tool that does not require Internet access and is user friendly, high speed and efficient.

Commitment To Excellence

• Our mission to provide an exclusive world-class forum where our members can create social, professional and business relationships.
• We provide knowledge and information in virtually every industry and profession and create the opportunity to network, consult, educate, empower and establish new business relations.
• Our promise of delivering the highest quality service to all our established members.

STATEMENTS FROM EXECUTIVE DIRECTOR KYLE MADISON

"My name is Kyle Madison and I am the Executive Director of Continental Who's Who. I would like to thank you for taking the time to review Continental Who's Who. Continental Who's Who provides its services to its members who work for companies ranging from small-medium sized businesses to the corporate giants of the world for their PR needs. Join Continental Who's Who and see why our personalized service makes us the best network team around by working harder to promote our clients and give value so that they feel that they are with a company that cares about them as an individual and not just a professional.”

At Continental Who's Who we pride ourselves in using the highest quality SERVICE.

Continental Who's Who looks to those who have paved the way in regards to understanding what is at the heart of any business.... Its customers and specifically their needs. We here at Continental Who's Who strive to continually educate ourselves and trust you will be inspired to do the same. Here are some inspirational quotes we'd like to pass on to you from those whom many of us have all looked up to and aspire to be more like.

“Your website isn’t the center of your universe. Your Facebook page isn’t the center of your universe. Your mobile app isn’t the center of your universe. The customer is the center of your universe.”- Bruce Ernst

“In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.” – Jeff Bezos

“When you’re trying to make an important decision, and you’re sort of divided on the issue, ask yourself: If the customer were here, what would she say?”- Dharmesh Shah

“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.” – Mahatma Gandhi

“The way to a customer’s heart is much more than a loyalty program. Making customer evangelists is about creating experiences worth talking about.” – Valeria Maltoni

“The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.” – Richard Branson

“Customer service is the experience we deliver to our customer. It’s the promise we keep to the customer. It’s how we follow through for the customer. It’s how we make them feel when they do business with us.” – Shep Hyken

“Setting customer expectations at a level that is aligned with consistently deliverable levels of customer service requires that your whole staff, from product development to marketing, works in harmony with your brand image.” – Richard Branson

“Every day we’re saying, ‘How can we keep the customer happy? How can we get ahead in innovation by doing this?’… because if we don’t, somebody else will.” – Bill Gates

“Customer experience is a catalyst of transformation. It directly impacts culture, strategy, structure and all parts of a business.” – Christine Crandell

“Here is a powerful yet simple rule. Always give people more than they expect to get.” – Nelson Boswell

“Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new…If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low.” – Seth Godin

“Customer service represents the heart of a brand in the hearts of its customers.” – Kate Nasser

“Cheers to a new year and another chance for us to get it right.” – Oprah Winfrey



ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH

As stated above, Continental Who's Who is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business.

After speaking with the management at Continental Who's Who and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Continental Who's Who a positive Rating. Continental Who's Who made efforts to ensure that all customers were satisfied and owner, CEO, or Managing Member assured Ripoff Report that the business has an improved business model that features customer satisfaction as the top priority.

STATED IMPROVEMENTS FROM CONTINENTAL WHO'S WHO

They're new policy is to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. Continental Who's Who is willing to go beyond the call of good customer service and do what it takes to make things right with their customers.

Continental Who's Who is dedicated to customer satisfaction, "We feel that it is unfortunate that anyone has had a negative experience with us and has voiced it in a blog. Candidates may come across the Better Business Bureau where we have an A+ rating or a blog shining an unfavorable light on our company name. In their quest of due diligence, those who stumble across these blogs write that they're happy to be forewarned from being defrauded which compounds the effect and adds fuel to the fire as they post they were given a choice of membership but opted out. Those who are our clients we have worked with to resolve their concerns whether it be our product/service, sales practice or policies. However even after coming to an amicable resolve they opted to blog negatively about their experience. We must accept responsibility for complaints filed against us regardless if some reports could be simple mudslinging; as for those that are not it means we failed to satisfy our clients and or their specific needs and that could rely heavily on why they felt the need to post to Ripoff Report. We have worked tremendously on training our staff to work with and handle customer/clients satisfaction; address their needs and or requests. When someone has an issue our best approach is to diffuse the situation and work to an agreement so that both parties are able to come to a amicable resolve. Given the opportunity we will always accommodate our clients' needs and work with them to come to an understanding.”



Continental Who's Who receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.

*Any consumer not receiving satisfaction from a member of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at [email protected].

This kind of dedication to customer service means that Continental Who's Who will do whatever it takes to make sure their customers are properly taken care of.

In the future, if anyone has any complaints or concerns with Continental Who's Who, you are invited to contact them directly via email: [email protected] (again, please be sure to cc: [email protected] so we can keep track of the company's response and to insure customer satisfaction). You can call Continental Who's Who directly at 516-825-5634.

As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Continental Who's Who or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Report's Corporate Advocacy Program, please contact us at [email protected].

Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.

Consumers can feel safe confident and secure when doing business with Continental Who’s Who.

Here's why:

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, and about Continental Who’s Who's Commitment to Excellence and Consumer Satisfaction.

Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, yes, a long name for a program that does a lot for both consumers and businesses alike.

..by consumers, for consumers



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ED Magedson: Founder, Ripoff Report

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