- Report: #5298
Complaint Review: COPA HAIR PRODUCTS - JERSEY CITY New Jersey
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Author Not Confirmed
Why?
COPA HAIR PRODUCTS
201 PORT JERSEY BLVD JERSEY CITY, 07305 New Jersey, U.S.A.
Phone:
516-433-4954
Web:
N/A
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COPA HAIR PRODUCTS -COMPANY COPS OUT RIP-OFF *Consumer Suggestion
THIS COMPANY SOLD MY HUSBAND WITH AN INFOMERCIAL SHOWING STRONG BEAUTIFUL HAIR FOR WOMEN. HE SIGN UP WITH THE INITIAL TREATMENT AND FUTURE TREATMENTS MONTHLY FOR $14.95 (A SPECIAL DEAL). THE DIRECTIONS STATE (NOT THE INFOMERCIAL) THAT YOU'LL NEED, ON THE AVERAGE, ABOUT 4 OR 5 TREATMENTS. I TRIED IT. IT DIDN'T WORK. I CANCELLED IT. OR SO I THOUGHT.
I EMAILED EVERY EMAIL ADDRESS AVAILABLE ON THEIR WEBSITE STATING MY DISPLEASURE AND DEMANDED TO BE CANCELLED. AFTER A MONTH, I RECEIVED ANOTHER PACKAGE.
I CALLED, I WAS TRANSFERRED, THE PHONE RANG OFF THE HOOK AND FINALLY THE ULTIMATE INSULT.....I WAS CUT OFF. IT TOOK ME OVER TWO HOURS TO GET IN TOUCH WITH SOMEBODY ONLY TO FIND OUT THEY WERE NOT THE COMPANY, COPA, AT ALL. THEY ANSWERED THEIR PHONES. THEY COULDN'T EVEN TELL ME WHY I WAS BILLED FOR $35.85 INSTEAD OF THE $14.95 PROMISED.
IF I SENT BACK THE LAST PACKAGE, AT MY EXPENSE, THE WOULD CREDIT MY ACCOUNT BACK. LESS, S & H,!!!AFTER AN ARGUMENT, THEY WOULD CREDIT ME THE ENTIRE $35.85.
AFTER CHECKING, I FOUND OUT THEY DEBITED MY ACCOUNT FOR FOUR MONTHS, THE %35.85 INSTEAD OF $14.95. I CALLED BACK, THEY ARE NOT THE COMPANY.
I WASTED ANOTHER TWO HOURS. THEY CAN'T GIVE ME A CONTACT AND STREET ADDRESS FOR THE COMPANY..ONLY THEIR SUPERVISOR...AND I WAS DISCONNECTED WHEN TRANSFERRED.
THIS IS TOTALLY FRUSTRATING. THEY USED AN ACTRESS TO SELL THEIR PRODUCT ON TV AND THEN I CAN'T EVEN GET A NAME TO WRITE MY DILEMA.
I EMAILED EVERY EMAIL ADDRESS AVAILABLE ON THEIR WEBSITE STATING MY DISPLEASURE AND DEMANDED TO BE CANCELLED. AFTER A MONTH, I RECEIVED ANOTHER PACKAGE.
I CALLED, I WAS TRANSFERRED, THE PHONE RANG OFF THE HOOK AND FINALLY THE ULTIMATE INSULT.....I WAS CUT OFF. IT TOOK ME OVER TWO HOURS TO GET IN TOUCH WITH SOMEBODY ONLY TO FIND OUT THEY WERE NOT THE COMPANY, COPA, AT ALL. THEY ANSWERED THEIR PHONES. THEY COULDN'T EVEN TELL ME WHY I WAS BILLED FOR $35.85 INSTEAD OF THE $14.95 PROMISED.
IF I SENT BACK THE LAST PACKAGE, AT MY EXPENSE, THE WOULD CREDIT MY ACCOUNT BACK. LESS, S & H,!!!AFTER AN ARGUMENT, THEY WOULD CREDIT ME THE ENTIRE $35.85.
AFTER CHECKING, I FOUND OUT THEY DEBITED MY ACCOUNT FOR FOUR MONTHS, THE %35.85 INSTEAD OF $14.95. I CALLED BACK, THEY ARE NOT THE COMPANY.
I WASTED ANOTHER TWO HOURS. THEY CAN'T GIVE ME A CONTACT AND STREET ADDRESS FOR THE COMPANY..ONLY THEIR SUPERVISOR...AND I WAS DISCONNECTED WHEN TRANSFERRED.
THIS IS TOTALLY FRUSTRATING. THEY USED AN ACTRESS TO SELL THEIR PRODUCT ON TV AND THEN I CAN'T EVEN GET A NAME TO WRITE MY DILEMA.
1 Updates & Rebuttals
contact the financial institution were your payment is drafted
#20
Thu, January 03, 2002
They filed the following rebuttal to the above Rip-Off Report:
Their email: [email protected]
Their relationship to the company: Consumer Suggestion
Rebuttal:
Girl I am truely sorry that consumers go through half of the crap with these scammers. The first thing to do always is to contact the financial institution were your payment is drafted from. Tell them that you paid for a service that the company did not fulfill and that you need an investigation done to retrive your funds. Check cards with VISA, MASTERCARD, and other credit card suppliers have the obligation of helping their customers go after and tract these theives..
