- Report: #234927
Complaint Review: Copeland Marketing Corp - Daytona Beach Florida
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Copeland Marketing Corp
1468 W International Speedway Blvd Daytona Beach, 32114 Florida, U.S.A.
Phone:
800-264-0143
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Copeland Marketing Corp Fradulent business practices by numerous employees Daytona Beach Florida
March 16th, 2006, I was contacted by Connie Hegel (no longer employed) to list my timeshare with Copeland Marketing. I agreed to do so and was charged $900 (by credit card. I signed a contract allowing Copeland Marketing to market and sell my timeshare for $7500.
June 3rd I contacted Copeland to get an update on the progress. I spoke with a person named Allyson (no longer employed). She told me no progress had been made, some interest had been shown by coustomers.
August 21st, 2006 I contacted Copeland again for a progress report; no progress had been made but some interest had been shown by customers. I spoke with Jessica Lamee (no longer an employee)
October 16th, 2006 I contacted Copeland for an update and spoke with Miranda (still employed). Miranda informed me that my timeshare hadn't been marketed for sale only for rent. She told me she would change the listing immediately and did so.
In November I contacted Copeland once again and asked for a refund because they hadn't kept up their part of the contract by not marketing my timeshare for sale, only rent. I spoke with a lady named Joann (head of marketing). She explained to me that I had to write a letter to Amy Hanagan (Head of Finance) to request a refund.
I filed a request for refund with Amy and waited for a response. I written to Amy on the following dates: Dec. 22, 27, 29 (2006),Jan.9, Feb 5 and 7. Her continued response to me is "the Vice President is out of the office and will make a decision later concerning a refund.
Of course, I know I'm getting the run-around now.
Rod
West Linn, Oregon
U.S.A.
June 3rd I contacted Copeland to get an update on the progress. I spoke with a person named Allyson (no longer employed). She told me no progress had been made, some interest had been shown by coustomers.
August 21st, 2006 I contacted Copeland again for a progress report; no progress had been made but some interest had been shown by customers. I spoke with Jessica Lamee (no longer an employee)
October 16th, 2006 I contacted Copeland for an update and spoke with Miranda (still employed). Miranda informed me that my timeshare hadn't been marketed for sale only for rent. She told me she would change the listing immediately and did so.
In November I contacted Copeland once again and asked for a refund because they hadn't kept up their part of the contract by not marketing my timeshare for sale, only rent. I spoke with a lady named Joann (head of marketing). She explained to me that I had to write a letter to Amy Hanagan (Head of Finance) to request a refund.
I filed a request for refund with Amy and waited for a response. I written to Amy on the following dates: Dec. 22, 27, 29 (2006),Jan.9, Feb 5 and 7. Her continued response to me is "the Vice President is out of the office and will make a decision later concerning a refund.
Of course, I know I'm getting the run-around now.
Rod
West Linn, Oregon
U.S.A.
1 Updates & Rebuttals
Vicky
Daytona Beach,Florida,
U.S.A.
Refunds Have Been Ordered by the Attorney Generals Office of Florida!
#2UPDATE EX-employee responds
Fri, February 09, 2007
Dear Rod, Refunds have been ordered by the Attorney Generals Office of Florida! ANYONE who submits a refund request by May 31 2007, shall be entitled to a full refund by Copeland Marketing! _________________________ The following words are pasted word for word from the Better Business Bureau Website.... Additional File Information Consumers who submit a complaint to the Office of the Attorney General, Department of Legal Affairs, 135 W. Central Blvd., Ste 1000, Orlando. FL 32801 on or before May 31, 2007 shall receive a refund from the Respondents. http://www.orlando.bbb.org/newsearch2.asp?ComID=07330024000691 ________________ Here is a link to the Attorney Generals Website and the 17 page agreement made between the Attorney Generals Office and Copeland Marketing.. http://myfloridalegal.com/webfiles.nsf/WF/MRAY-6XCR5P/$file/Copeland_AVC.pdf ________________ I sure hope this helps!
