- Report: #793400
Complaint Review: Costume Craze - Pleasant Grove Utah
Reported By:
phantomtoni -
Swedesboro, New Jersey, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Costume Craze
Pleasant Grove, Utah, United States of America
Phone:
888-922-7293
Web:
costumecraze.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Costume Craze They took 10 days to pack an "in stock"order, then add'l 7 to deliver Pleasant Grove, Utah
I have ordered goods, clothing, etc on the web and have never had a problem. This transaction with Costume Craze now makes me pause and reconsider ever doing something like this again with any company ever.
I placed an order for Halloween items on October 14th. I made sure to order only items "in stock" . I only picked the sure things and ordered them. My credit card was charged immediately. I opened an online custome service acct. to check the packing status and 2 days later was told all had shipped. YAY. The live Customer Service is very difficult to reach but I figured that this is their busy season.
Ten (10) days later I still had not received the package so I called again and could not reach anyone after 20 minutes so I left a message for a call back. NoCall. The next day I checked and noticed that there was a packing slip that went out on 10/24 in the evening just after I called and I would get delivery on 10/31/11 before the end of the day.
I immediately called and also sent an email stating that this was unacceptable as we had contests and parades the weekend prior to Halloween. No response. I went on line to the"Help Line" where I finally spoke with "Tiffany" and explained the dilemma. Really questionable customer service w snide comments. She finally said that since it was their error that she would air ship another pkg.(minus one costume that was out of stock), I agreed to this and said I would return/refuse the original late shipment.
That afternoon I purchased the additonal custome that was now unavailabe in the new shipment and got it on ebay ... As of today, the day of the festivities, I have the one costume from E-bay that matches all the others that do not have fromCostume Craze. UPS in my area is closed for the weekend and we are not going to the parade.
I have known that this day was coming but I still cannot believe it. All the work, planning, and time spent to avoid what is happening now! This Company has the worst Customer Service EVER. Now I know why they are selling MASKS- they are Bandits.
I placed an order for Halloween items on October 14th. I made sure to order only items "in stock" . I only picked the sure things and ordered them. My credit card was charged immediately. I opened an online custome service acct. to check the packing status and 2 days later was told all had shipped. YAY. The live Customer Service is very difficult to reach but I figured that this is their busy season.
Ten (10) days later I still had not received the package so I called again and could not reach anyone after 20 minutes so I left a message for a call back. NoCall. The next day I checked and noticed that there was a packing slip that went out on 10/24 in the evening just after I called and I would get delivery on 10/31/11 before the end of the day.
I immediately called and also sent an email stating that this was unacceptable as we had contests and parades the weekend prior to Halloween. No response. I went on line to the"Help Line" where I finally spoke with "Tiffany" and explained the dilemma. Really questionable customer service w snide comments. She finally said that since it was their error that she would air ship another pkg.(minus one costume that was out of stock), I agreed to this and said I would return/refuse the original late shipment.
That afternoon I purchased the additonal custome that was now unavailabe in the new shipment and got it on ebay ... As of today, the day of the festivities, I have the one costume from E-bay that matches all the others that do not have fromCostume Craze. UPS in my area is closed for the weekend and we are not going to the parade.
I have known that this day was coming but I still cannot believe it. All the work, planning, and time spent to avoid what is happening now! This Company has the worst Customer Service EVER. Now I know why they are selling MASKS- they are Bandits.
1 Updates & Rebuttals
Ashley
springfield,Missouri,
U.S.A.
Expidited
#2Consumer Comment
Mon, October 31, 2011
Did you pay for expidited shipping? If not, just looking at their website, it says under economy shipping that it will take 6-10 buisness days to arrive. You ordered on the 14th correct? today is just the 11th buisness day since you ordered. So while you are right to be upset, they are only 1 day late in getting your order to you. In the future, you should order a lot earlier than the 14th, or pay for expidited shipping.
