- Report: #336825
Complaint Review: Cox Communications - Phoenix Arizona
-
Author Confirmed
Why?
Cox Communications
PO Box 78071 Phoenix, 85062 Arizona, U.S.A.
Phone:
800-929 5118
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Cox Communications Credit card rip off fees Phoenix Arizona
Beware of the billing dept of Cox if you think you are doing them a favor by allowing them to charge your monthly bill to your credit card.
As we all know, a common characteristic of credit cards is that they pass their expiration dates or are replaced when lost or stolen.
So you would imagine that when a company uses your card for billing, they would let you know when they find the card is declined, and ask you for a new one (a simple email for example - this is an internet provider after all).
However, Cox imposes a fee of $25 to type in a new credit card number. If you complain and ask to speak to a supervisor, you are told (very nicely) that they are not permitted to transfer callers to supervisors, but can put in a request for someone to call you back within 48 hours. 7 days later I am still waiting.
I consider this a major rip off. Besides the Ripoffreport, I am filing a complaint with the BBB, and have also written to the editor at the Arizona Republic.
David
scottsdale, Arizona
U.S.A.
As we all know, a common characteristic of credit cards is that they pass their expiration dates or are replaced when lost or stolen.
So you would imagine that when a company uses your card for billing, they would let you know when they find the card is declined, and ask you for a new one (a simple email for example - this is an internet provider after all).
However, Cox imposes a fee of $25 to type in a new credit card number. If you complain and ask to speak to a supervisor, you are told (very nicely) that they are not permitted to transfer callers to supervisors, but can put in a request for someone to call you back within 48 hours. 7 days later I am still waiting.
I consider this a major rip off. Besides the Ripoffreport, I am filing a complaint with the BBB, and have also written to the editor at the Arizona Republic.
David
scottsdale, Arizona
U.S.A.
