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  • Report:  #169379

Complaint Review: COX COMMUNICATIONS - ROANOKE Virginia

Reported By:
- roanoke, Virginia,
Submitted:
Updated:

COX COMMUNICATIONS
5400 FALLOWATER DR ROANOKE, 24018 Virginia, U.S.A.
Phone:
540-7763848
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
the service was under my daughters ss# because we had old unpaid acct at previous residences.well i paid up my daughters acct/ss# @ the office. they told me it would be restored the next day well i waited til 4:30 pm..no show so i called and they lied and said my husband called and cancelled the service he wanted it too!!then they mentioned an old acct from 3 yrs before and said it had to be paid before service would be back on ..they flat out lied!!!!why didn't they tell me that at the office??? well we had to get directv they suck too ////but we only have this cable provider to choose from in roanoke, va so what options are there???

Lisa

roanoke, Virginia
U.S.A.


29 Updates & Rebuttals

C In Texas

Nacogdoches,
Texas,
U.S.A.
The reason she was approved in the first place

#2UPDATE Employee

Sat, August 02, 2008

Cox's Credit Checks are not instant, they often take a day or so to get the results. Cox will approve the order pending a credit check. My assumption is that when Cox found that she was trying to defraud them, they denied her services. I don't feel Cox did anything wrong.


Troy

Muncie,
Indiana,
U.S.A.
To George

#3Consumer Suggestion

Mon, January 16, 2006

Cox did not treat there Acct with disregard they simply found an outstanding bill from them and decided not to offer their services until the bill was paid , and I'm sure that if the OP would of asked Cox if they could set up a payment arrangement with them they would have or at least tried to work with them on the dept.


Troy

Muncie,
Indiana,
U.S.A.
To George

#4Consumer Suggestion

Mon, January 16, 2006

Cox did not treat there Acct with disregard they simply found an outstanding bill from them and decided not to offer their services until the bill was paid , and I'm sure that if the OP would of asked Cox if they could set up a payment arrangement with them they would have or at least tried to work with them on the dept.


Troy

Muncie,
Indiana,
U.S.A.
To George

#5Consumer Suggestion

Mon, January 16, 2006

Cox did not treat there Acct with disregard they simply found an outstanding bill from them and decided not to offer their services until the bill was paid , and I'm sure that if the OP would of asked Cox if they could set up a payment arrangement with them they would have or at least tried to work with them on the dept.


Troy

Muncie,
Indiana,
U.S.A.
To George

#6Consumer Suggestion

Mon, January 16, 2006

Cox did not treat there Acct with disregard they simply found an outstanding bill from them and decided not to offer their services until the bill was paid , and I'm sure that if the OP would of asked Cox if they could set up a payment arrangement with them they would have or at least tried to work with them on the dept.


Cory

San Antonio,
Texas,
U.S.A.
Just Be Glad

#7Consumer Comment

Sun, January 15, 2006

Just be glad their dog didn't have a SSN. I also noticed Lisa badmouthed Cox on another ripoff report, just saying how bad they were without any specific complaints.


Cory

San Antonio,
Texas,
U.S.A.
Just Be Glad

#8Consumer Comment

Sun, January 15, 2006

Just be glad their dog didn't have a SSN. I also noticed Lisa badmouthed Cox on another ripoff report, just saying how bad they were without any specific complaints.


Cory

San Antonio,
Texas,
U.S.A.
Just Be Glad

#9Consumer Comment

Sun, January 15, 2006

Just be glad their dog didn't have a SSN. I also noticed Lisa badmouthed Cox on another ripoff report, just saying how bad they were without any specific complaints.


Cory

San Antonio,
Texas,
U.S.A.
Just Be Glad

#10Consumer Comment

Sun, January 15, 2006

Just be glad their dog didn't have a SSN. I also noticed Lisa badmouthed Cox on another ripoff report, just saying how bad they were without any specific complaints.


Steve

Bradenton,
Florida,
U.S.A.
FYI...Lisa..Cox will work with you if you are HONEST with them!

#11Consumer Suggestion

Sun, January 15, 2006

I was a Cox customer in several different states and fell on hard times and could not pay bill in full. I told them of my situation and documented it in writing. They let me make partial payments for 6 months and never sent me to collections. After that in another state, I opened another Cox account with absolutely NO DEPOSIT! Cox is more than fair if you are fair to them. You are mad because you tried pulling a scam and got caught. That is obvious. And using false identity or the identity of a minor is both unethical and illegal. Cox could prosecute you for fraud if they felt like it. Consider yourself lucky. Cox did nothing illegal. Get over it.


George

Henderson,
Nevada,
U.S.A.
DIRECTV ??

#12Consumer Comment

Sun, January 15, 2006

As a stock holder in DIRECTV, I am concerned that the new account will be treated with the same disregard that the Cox Cable account was.


Troy

Muncie,
Indiana,
U.S.A.
This happens all fo the time

#13Consumer Comment

Sun, January 15, 2006

Just to let all of you know. I am a Comm Tech for a cable co. in indiana, and this kind of thing happens all of the time. The cable co. or any other co. that provides a service to a consumor has the right to decline to offer the service due to a past bill not being paid even if it was over 3 years ago. Even if they agreed to hook it back up after your initial payment but then later declined to because they found another old outstanding bill that you had ran up and didn't pay. And by putting the Acct in your daughters name, not only is that fraud but you also could have shredded your daughters credit standing before she would even be old enough to use it, which just let me add is very poor judgement on your part. And to Mike we all know that you work for a dish company or used to by your other posts. To finish up here my main point is "JUST PAY YOUR BILLS" and this kind of thing can be avoided. There is no point in calling them liars because they probably didn't find the old bill until later, and they ended up telling you about it on the phone.


Cory

San Antonio,
Texas,
U.S.A.
Doug: Look Up Sarcasm in The Dictionary

#14Consumer Comment

Thu, December 29, 2005

Look up sarcasm in the dictionary. I pointed out that she had "not one, but two" unpaid, passed due accounts. I also pointed out that she attempted to commit fraud on the cable company by putting the new account in her daughter's SSN. It's interesting what flys over some people's heads.


Cory

San Antonio,
Texas,
U.S.A.
Doug: Look Up Sarcasm in The Dictionary

#15Consumer Comment

Thu, December 29, 2005

Look up sarcasm in the dictionary. I pointed out that she had "not one, but two" unpaid, passed due accounts. I also pointed out that she attempted to commit fraud on the cable company by putting the new account in her daughter's SSN. It's interesting what flys over some people's heads.


Cory

San Antonio,
Texas,
U.S.A.
Doug: Look Up Sarcasm in The Dictionary

#16Consumer Comment

Thu, December 29, 2005

Look up sarcasm in the dictionary. I pointed out that she had "not one, but two" unpaid, passed due accounts. I also pointed out that she attempted to commit fraud on the cable company by putting the new account in her daughter's SSN. It's interesting what flys over some people's heads.


Cory

San Antonio,
Texas,
U.S.A.
Doug: Look Up Sarcasm in The Dictionary

#17Consumer Comment

Thu, December 29, 2005

Look up sarcasm in the dictionary. I pointed out that she had "not one, but two" unpaid, passed due accounts. I also pointed out that she attempted to commit fraud on the cable company by putting the new account in her daughter's SSN. It's interesting what flys over some people's heads.


Mike

Radford,
Virginia,
U.S.A.
OK Lisa's clan is a bunch of deadbeats, but...

#18Consumer Comment

Thu, December 29, 2005

I agree that it appears Lisa's family was trying to sign up in different household member's names in order to continue to get cable without paying all the bills for it. I agree that the company can demand payment of as much as they want, including "voluntary" payment of other cable debts that are not in the person's name but they feel are associated with her household, before restoring cable service. But the problem Lisa and I see as a rip-off is that after demanding and accepting such payment, they did NOT turn the cable back on as promised.


Christine

Racine,
Wisconsin,
U.S.A.
Sounds to me

#19Consumer Suggestion

Thu, December 29, 2005

like Cory was being sarcastic, not defending this deadbeat.


Doug

Houston,
Texas,
U.S.A.
This is UNBELIEVABLE!!!

#20Consumer Suggestion

Thu, December 29, 2005

Lisa is trying to scam the cable TV provider (FRAUD I beleive is the word) and Cory is defending her? Come on!!! If I were the cable provider I would require payment of all past due monies and then charge a LARGE security deposit to turn on anything!!! Why is Cox any different from a credit card company or any other creditor? You think Capital One will just give you a new credit card after you stiffed them a couple of years ago? No Way!! Besides, Cable TV is hardly a necessity. Get a grip, Lisa! Pay your bills and quit trying to scam the company so that the rest of us have to pay higher bills for a LUXURY ITEM such as cable.


Mike

Radford,
Virginia,
U.S.A.
Stood up by the cable guy

#21Consumer Suggestion

Wed, December 28, 2005

Her main complaint is not over having to pay old bills, but that the company quoted her an amount to pay to get the cable reconnected, she paid that amount, then the company reneged. That is deceptive debt collection. Cable companies are purportedly regulated by the local government and they may be limited by law as to how far they can reach when blacklisting a customer over family members' unpaid bills.


Laurie

Maine,
New York,
U.S.A.
Not only that Doug..

#22Consumer Suggestion

Wed, December 28, 2005

But she admitted to fraud! Putting this in your childs name IF she is a minor is fraud. (and yes, she did not say the child was a minor), but as a former collections manager,I have to say the above mentioned is a common pratice.


Lisa

Roanoke,
Virginia,
U.S.A.
I STATED THE ACCT WAS NOT IN THE NAME OF MY HUSBAND

#23Author of original report

Wed, December 28, 2005

BUT SINCE WE ARE IN THE SAME FAMILY THEY FOUND HIS OLD DEBT WE WERE PUTTING THIS IN A DIFFERENT PERSON IN THE FAMILY


Lisa

Roanoke,
Virginia,
U.S.A.
I STATED THE ACCT WAS NOT IN THE NAME OF MY HUSBAND

#24Author of original report

Wed, December 28, 2005

BUT SINCE WE ARE IN THE SAME FAMILY THEY FOUND HIS OLD DEBT WE WERE PUTTING THIS IN A DIFFERENT PERSON IN THE FAMILY


Lisa

Roanoke,
Virginia,
U.S.A.
LISA W. DIFFERENT PERSON IN THE FAMILY

#25Author of original report

Tue, December 27, 2005

I STATED THE ACCT WAS NOT IN THE NAME OF MY HUSBAND BUT SINCE WE ARE IN THE SAME FAMILY THEY FOUND HIS OLD DEBT WE WERE PUTTING THIS IN A DIFFERENT PERSON IN THE FAMILY


Cory

San Antonio,
Texas,
U.S.A.
Shame On Them

#26Consumer Comment

Tue, December 27, 2005

Shame on them. You put the new account under your daughter's SSN because you had unpaid balances on two separate accounts. They lied to collect on not one, but two unpaid accounts before they would let you open up a new account. The nerve of them. Shame on them. Bad company, bad company.


Cory

San Antonio,
Texas,
U.S.A.
Shame On Them

#27Consumer Comment

Tue, December 27, 2005

Shame on them. You put the new account under your daughter's SSN because you had unpaid balances on two separate accounts. They lied to collect on not one, but two unpaid accounts before they would let you open up a new account. The nerve of them. Shame on them. Bad company, bad company.


Cory

San Antonio,
Texas,
U.S.A.
Shame On Them

#28Consumer Comment

Tue, December 27, 2005

Shame on them. You put the new account under your daughter's SSN because you had unpaid balances on two separate accounts. They lied to collect on not one, but two unpaid accounts before they would let you open up a new account. The nerve of them. Shame on them. Bad company, bad company.


Cory

San Antonio,
Texas,
U.S.A.
Shame On Them

#29Consumer Comment

Tue, December 27, 2005

Shame on them. You put the new account under your daughter's SSN because you had unpaid balances on two separate accounts. They lied to collect on not one, but two unpaid accounts before they would let you open up a new account. The nerve of them. Shame on them. Bad company, bad company.


Doug

Houston,
Texas,
U.S.A.
So let me get this straight.....

#30Consumer Comment

Tue, December 27, 2005

You owe them money on a past due account and you are mad because they won't provide service??? Is this seriously what I am hearing or am I mistaken?

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