Steve1213
Cohoes,#2Consumer Comment
Fri, September 12, 2008
I have made many complaints to this company and several instances have told them I was going to contact the BBB , and I have not gotten any money refunded. If this was company policy, It aparently no longer is since you have left. I have on many of my several calls asked to speak to a manager or supervisor and have allways been told that " they are not available" or " My manager will tell you the same thing" and I have called back again and again and gotten a different person each time, Aparently the managers at this company dont deal with customer complaints anymore. Question, would you be willing to testify to the business practices of this company should a class action lawsuit get started? It would help our cause if a former employee testified. I also noticed several job adds asking for telemarketers for subscriber services... aparently you are not alone in getting out of a company who are engaging in illegal business practices, hopefully we can get a bunch of former employees. Steve in Cohoes, NY
Lola
Westminster,#3UPDATE EX-employee responds
Thu, June 21, 2007
Now you have to be really pissed off and tell them you have to speak to their manager. They collections department, customer service, verifications dept, none of these individuals can help you. You must be insistent to speak with a manager! Once you get the manager on the phone, immediately threaten to contact the Better Business Bureau and the Attorney General to report the fraudulent activity this company is involved in. Once they hear this, it's company policy to automatically cancel the account. The company will do anything to stop anymore complaints to the BBB! Tell them you will not hesitate to contact them if your contract is not cancelled immediately. I have seen my previous manager even refund the money that the company already recieved. If you are persistent, they will refund you all of your money. GOOD LUCK!!!
Lola
Westminster,#4UPDATE EX-employee responds
Thu, June 21, 2007
Now you have to be really pissed off and tell them you have to speak to their manager. They collections department, customer service, verifications dept, none of these individuals can help you. You must be insistent to speak with a manager! Once you get the manager on the phone, immediately threaten to contact the Better Business Bureau and the Attorney General to report the fraudulent activity this company is involved in. Once they hear this, it's company policy to automatically cancel the account. The company will do anything to stop anymore complaints to the BBB! Tell them you will not hesitate to contact them if your contract is not cancelled immediately. I have seen my previous manager even refund the money that the company already recieved. If you are persistent, they will refund you all of your money. GOOD LUCK!!!