- Report: #202640
Complaint Review: Cricket Cell Phone Service Center - Tulsa Oklahoma
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Cricket Cell Phone Service Center
8206 E. 71st Street Tulsa, 74137 Oklahoma, U.S.A.
Phone:
918-296-0172
Web:
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Cricket Cell Phone Service Center ripoff Tulsa Oklahoma
i went to the cricket center and was told that for $99.95, i would receive my phone and one month free service. after receiving the phone and finding out it was a cheap phone that did not work properly i went back to the center to cancel my new account because of the phone and their terrible customer service.
After spending over an hour there, they finally credited my account .they charged me for the time i spent trying to get the phone to work properly which i never did. A week later i received a bill for $160.00. try to contact someone at 1-800-cricket, it is a joke! there is no way to get a live person. i will now have to go to the center and wait for another hour to tell me i do not owe the $160.00. The bill didn't even add up to $160.00.
Cricket is the worse company that i have ever dealt with. please if anyone reads this do not go with cricket. i hope i can get this phoney bill resolved but based on their customer servie, i doubt that it will ever be resolved,
Jan
tulsa, Oklahoma
U.S.A.
After spending over an hour there, they finally credited my account .they charged me for the time i spent trying to get the phone to work properly which i never did. A week later i received a bill for $160.00. try to contact someone at 1-800-cricket, it is a joke! there is no way to get a live person. i will now have to go to the center and wait for another hour to tell me i do not owe the $160.00. The bill didn't even add up to $160.00.
Cricket is the worse company that i have ever dealt with. please if anyone reads this do not go with cricket. i hope i can get this phoney bill resolved but based on their customer servie, i doubt that it will ever be resolved,
Jan
tulsa, Oklahoma
U.S.A.
4 Updates & Rebuttals
M
Winston Salem,North Carolina,
U.S.A.
I don't get it....
#2UPDATE Employee
Sun, July 30, 2006
So as I understand it, you bought a phone for $99 that ended up not working correctly. Did you try to get it replaced under warranty? Also, you claimed that Cricket had terrible customer service. Did you call the Customer Service number to try and resolve the issue? Furthermore, what problems were you having with the phone? Also, remember that the phones are not made by Cricket, Cricket only gives service to the cell phones. You said that they charged you for the time to get the phone working? I've never heard of that before. Lastly, concering the bill, when did you disconnect/cancel your Cricket service? On the same day? If it was the next day or two after having the phone, Cricket's billing system automatically sends a bill for month's due date.
M
Winston Salem,North Carolina,
U.S.A.
I don't get it....
#3UPDATE Employee
Sun, July 30, 2006
So as I understand it, you bought a phone for $99 that ended up not working correctly. Did you try to get it replaced under warranty? Also, you claimed that Cricket had terrible customer service. Did you call the Customer Service number to try and resolve the issue? Furthermore, what problems were you having with the phone? Also, remember that the phones are not made by Cricket, Cricket only gives service to the cell phones. You said that they charged you for the time to get the phone working? I've never heard of that before. Lastly, concering the bill, when did you disconnect/cancel your Cricket service? On the same day? If it was the next day or two after having the phone, Cricket's billing system automatically sends a bill for month's due date.
M
Winston Salem,North Carolina,
U.S.A.
I don't get it....
#4UPDATE Employee
Sun, July 30, 2006
So as I understand it, you bought a phone for $99 that ended up not working correctly. Did you try to get it replaced under warranty? Also, you claimed that Cricket had terrible customer service. Did you call the Customer Service number to try and resolve the issue? Furthermore, what problems were you having with the phone? Also, remember that the phones are not made by Cricket, Cricket only gives service to the cell phones. You said that they charged you for the time to get the phone working? I've never heard of that before. Lastly, concering the bill, when did you disconnect/cancel your Cricket service? On the same day? If it was the next day or two after having the phone, Cricket's billing system automatically sends a bill for month's due date.
M
Winston Salem,North Carolina,
U.S.A.
I don't get it....
#5UPDATE Employee
Sun, July 30, 2006
So as I understand it, you bought a phone for $99 that ended up not working correctly. Did you try to get it replaced under warranty? Also, you claimed that Cricket had terrible customer service. Did you call the Customer Service number to try and resolve the issue? Furthermore, what problems were you having with the phone? Also, remember that the phones are not made by Cricket, Cricket only gives service to the cell phones. You said that they charged you for the time to get the phone working? I've never heard of that before. Lastly, concering the bill, when did you disconnect/cancel your Cricket service? On the same day? If it was the next day or two after having the phone, Cricket's billing system automatically sends a bill for month's due date.
