Complaint Review: customers - brooklyn New York

My van line or agency has not had a single complaint against them anywhere on this site. Maybe because we deliver on time 98% of the time, and we never go over a guaranteed price! My job is to come out to peoples' homes and estimate the cost of thier move. I use a computer to do an very detailed inventory of everything which is to be moved. I peak in cabinets, closets, underbeds, and in crawl spaces to make absolutely sure, my inventory is complete. I will then give my customers a guaranteed price based on this inventory. The only time I go back on my word is if there is an access problem at destination. (We move people in large semi's,) If the customer is not sure if we can access the destination, I will send an agent to inspect the home prior to the move taking place. Aside from this situation, I have NEVER increased the cost of someone's move, without them adding additional services. I give my customers a print out of the inventory broken down room by room, so we are both in agreement concerning what is to be moved. This is not just "cube" sheet with tally marks on it. It is an easy to read break down of the home. My estimate states CLEARLY that the price is guaranteed. But do you believe this week I lost two custmers to movecost.com/Nationwide Relo. This company did not even come out and do an in-home estimate! The customer today that has chosen to use them is going with them because they are $250.00 cheaper than me. This customer has used us in the past, and loves us, but is willing to risk it all for $250. I just wanted to post this to give consumes a little insight into what they should demand of thier moving company. I tell my customers time and time again: "Take a blank sheet of paper, and write 'I will not charge you more than $xxx for the services you have requested, assuming normal access to both residences.'" If a moving company is not willing to sign this, WATCH OUT!! Feel Free post your questions, or advice below so others will know. I work for the largest van line in the world. My agency sells the largest volume for this van line, and we do not have ONE complaint anywhere on this site. Does that say something or what. Come on, Spend the extra $250, were being honest!!!!!!!!

Sorry you have such a bad feeling for Americans. I find the first two rebuttals to your message to be right on target; however they were too nice. My suggestion to you is that if you don't like it here, why don't you just pack up and leave.

The bulk of the problems in the moving industry stem from companies like yours that provide estimates via the telephone or the internet. You as the mover are supposed to be the expert. When an interstate estimate is given, regardless if it is over the phone or internet, the mover is required by federal law to put it in writing. Upon arriving for the pickup, if the mover begins to load the shipment and later determines that there is more items being moved than were originally estimated, the mover so long as the shipment is bound for another residence is required to deliver the entire shipment for the amount of the original estimate plus 10%, and bill the shipper for any remainder after 30 days. Failing to do this can lead to enforcement action by the FMCSA. Therefore, movers are to amend the original estimate prior to loading anything or else they are boud to 110% of the original estimate. The regulations for this can be found in 49 C.F.R. 375.3(b).

In response to this poor fellow the sentiment of those of us ripped off is not that we would not pay if given proof that our weight or cubic footage was incorrect and the double-triple (which you seem to think is ok) change from estimate to actual is justified. We would pay and get over it if we were proven to have been wrong in our or your estimation of the weight or size. unfortunately you as a company representitive need to educate your customer on weights and measures to create a proper estimate if you feel that your charges being double to triple the estimate are the error of the customer and not your company.