- Report: #25866
Complaint Review: Cyberwing Communications Inc Shawn J White CEO - Old Orchard Beach Maine
-
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Cyberwing Communications Inc Shawn J White CEO
66 East Grand Avenue Old Orchard Beach, 04064 Maine, U.S.A.
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Cyberwing Communications Inc, Shawn J White, CEO ripoff fraudulent rip-off business mistreated and ripped off - Old Orchard Beach incorporated in Maine, last known operating in Maryland
*Author of original report:
*Consumer Comment: RipOffReport.com post gone whacky!
*Consumer Comment: RipOffReport.com post gone whacky!
*Consumer Comment: RipOffReport.com post gone whacky!
*Consumer Comment: RipOffReport.com post gone whacky!
*Consumer Comment:
*Author of original report:
*Author of original report: - please disregard previous refund received posts. This is the one to keep.
*Author of original report:
*Consumer Comment: Laurie from NY is right
*Consumer Comment: Laurie from NY is right
*Consumer Comment: Laurie from NY is right
To Whom it May Concern:
Seeing that Shawn J White/Cyberwing Communications Inc is STILL attemtping to conduct it's business on the internet, I feel it is necessary to inform you of their past and present deceptive business practices. Complaints about Cyberwings range from using customer's personal information to harass and threaten, to outright fraud. The General Manager of Cyberwing Communications Inc, a Mr. Douglas Wayne Bridges ([email protected] and [email protected]) has even gone so far as to post *my* personal phone number in a public IRC chat room in an attempt to have others continue his harassment of me.
Until July, 3, 2002, internet services were provided to Cyberwing Communications, by both Lightship Telecom and Rackshack, Incorporated. On this date, after repeated confirmed attempts to request payment from Cyberwing Communications, Lightship Telecom was forced to pull the plug on Cyberwings for non-payment. I have an email from Lightship confirming that Cyberwings was cut-off due to non-payment and would be happy to forward you a copy. At that time, I moved my own business away from Cyberwings and to a new hosting provider. At that time, I asked for a full refund of $382.50, as I was invited and encouraged to do by Shawn J White, CEO of Cyberwings.
To date I have received numerous lies and empty promises in response to my numerous refund requests (logs available by request) - but no refund has been issued to date. My latest refund request was placed through the new Cyberwings helpdesk. My ticket # is 37. Shawn J White claims to have processed over 40 refunds already, however my ticket remains open. I believe this constitutes fraud and deceptive business practices. He is deliberately ignoring my request and failing to live up to his obligations.
2 weeks after Lightship terminated Cyberwings' account, also without prior warning any warning from Cyberwings to it's customers, Rackshack shut down the servers that Cyberwings Communications had rented from them, also, apparently, for non-payment. This left all of their remaining customers out in the cold. And left more people waiting for refunds.
No effort was made, on the part of Cyberwing Communications to provide it's large customer base with any information prior to this event. After the connection was cut off, they began acting in an abusive manner towards customers who merely wanted to know when the service they had paid for would be restored. Their response has been to 'spin' the fact that people want refunds for undelivered services as attacks from 'naysayers' who wish to do their company harm. This practice is not only dishonest, but deceptive and fraudulent.
People were told that if they emailed the owner of Cyberwing Communications, Shawn J White, they would receive their refunds. Weeks went by with no word. Now that Cyberwings have gotten themselves back online, they are demanding a massive amount of personal information from anyone who wants a refund. This amounts to an intimidation tactic to discourage people from actually asking for their money back. In short, people are afraid to give them such information for fear of harassment and retaliation for being a 'naysayer'. This kind of practice is dishonest, deceptive, and illegal.
I provided all the personal information requested, including a record of every Paypal transaction number and my ticket remains open and untouched. I have been threatened both directly by name/IRC nickname and indirectly.
Both Paypal and 2Checkout have frozen Cyberwing Communications' accounts over their business practices. Rackshack and Lightship still have not been paid and the only refunds that have been seen have been through Paypal or 2checkout, not Cyberwings, and they have been for a small percentage of the amount actually owed, due to lack of funds in their accounts. Now that Cyberwings' accounts are empty, Paypal and 2Checkout have washed their hands of Shawn J White and Cyberwing Communications and by now have likely initiated their own collection proceedings against him.
Mr. White has been 'spinning' this situation for the benefit of authority figures watching - and his own ego. I feel it is my duty to make you aware of the deception and fraud that is being perpetrated by Mr. White and his employees over your network. This has gone far beyond a 'vocal minority' of people who are out to 'bash' a company. These are people who have been and are continuing to be deceived.
Official complaints have been filed by multiple people (myself included) with the Better Business Bureau, the FBI Computer Crimes Division, and the Attorney General's offices both Maine and Virginia, as well local authorities where Cyberwings' customers live.
I believe it is in everyone's best interest to avoid doing business with Shawn J White and Cyberwing Communication immediately, as the past will ALWAYS repeat itself and he/they will continue their fraudulent and deceptive business practices and they will end up owing YOU money as well.
Laurie
New York, New York
Click here to read other Rip Off Reports on Cyberwing
Seeing that Shawn J White/Cyberwing Communications Inc
Until July, 3, 2002, internet services were provided to Cyberwing Communications, by both Lightship Telecom and Rackshack, Incorporated. On this date, after repeated confirmed attempts to request payment from Cyberwing Communications, Lightship Telecom was forced to pull the plug on Cyberwings for non-payment. I have an email from Lightship confirming that Cyberwings was cut-off due to non-payment and would be happy to forward you a copy. At that time, I moved my own business away from Cyberwings and to a new hosting provider. At that time, I asked for a full refund of $382.50, as I was invited and encouraged to do by Shawn J White, CEO of Cyberwings.
To date I have received numerous lies and empty promises in response to my numerous refund requests (logs available by request) - but no refund has been issued to date. My latest refund request was placed through the new Cyberwings helpdesk. My ticket # is 37. Shawn J White claims to have processed over 40 refunds already, however my ticket remains open. I believe this constitutes fraud and deceptive business practices. He is deliberately ignoring my request and failing to live up to his obligations.
2 weeks after Lightship terminated Cyberwings' account, also without prior warning any warning from Cyberwings to it's customers, Rackshack shut down the servers that Cyberwings Communications had rented from them, also, apparently, for non-payment. This left all of their remaining customers out in the cold. And left more people waiting for refunds.
No effort was made, on the part of Cyberwing Communications to provide it's large customer base with any information prior to this event. After the connection was cut off, they began acting in an abusive manner towards customers who merely wanted to know when the service they had paid for would be restored. Their response has been to 'spin' the fact that people want refunds for undelivered services as attacks from 'naysayers' who wish to do their company harm. This practice is not only dishonest, but deceptive and fraudulent.
People were told that if they emailed the owner of Cyberwing Communications, Shawn J White, they would receive their refunds. Weeks went by with no word. Now that Cyberwings have gotten themselves back online, they are demanding a massive amount of personal information from anyone who wants a refund. This amounts to an intimidation tactic to discourage people from actually asking for their money back. In short, people are afraid to give them such information for fear of harassment and retaliation for being a 'naysayer'. This kind of practice is dishonest, deceptive, and illegal.
I provided all the personal information requested, including a record of every Paypal transaction number and my ticket remains open and untouched. I have been threatened both directly by name/IRC nickname and indirectly.
Both Paypal and 2Checkout have frozen Cyberwing Communications' accounts over their business practices. Rackshack and Lightship still have not been paid and the only refunds that have been seen have been through Paypal or 2checkout, not Cyberwings, and they have been for a small percentage of the amount actually owed, due to lack of funds in their accounts. Now that Cyberwings' accounts are empty, Paypal and 2Checkout have washed their hands of Shawn J White and Cyberwing Communications and by now have likely initiated their own collection proceedings against him.
Mr. White has been 'spinning' this situation for the benefit of authority figures watching - and his own ego. I feel it is my duty to make you aware of the deception and fraud that is being perpetrated by Mr. White and his employees over your network. This has gone far beyond a 'vocal minority' of people who are out to 'bash' a company. These are people who have been and are continuing to be deceived.
Official complaints have been filed by multiple people (myself included) with the Better Business Bureau, the FBI Computer Crimes Division, and the Attorney General's offices both Maine and Virginia, as well local authorities where Cyberwings' customers live.
I believe it is in everyone's best interest to avoid doing business with Shawn J White and Cyberwing Communication immediately, as the past will ALWAYS repeat itself and he/they will continue their fraudulent and deceptive business practices and they will end up owing YOU money as well.
Laurie
New York, New York
Click here to read other Rip Off Reports on Cyberwing
12 Updates & Rebuttals
Lightship Collections Supervisor
Bensalem,Pennsylvania,
U.S.A.
Laurie from NY is right
#2Consumer Comment
Fri, January 23, 2009
I was employed at the time these events occurred. I was the original Collection Manager at Lightship Telecom, and it was I that first suspended Cyberwing Communications Inc, for non-payment. Shortly after Cyberwing Communications Inc's services were disconnected. I attempted to contact Cyberwing Communications Inc, Shawn J White over several weeks prior to taking any actions, however, Mr. White refused to pay for services that he used from Lightship to gain profit.
Lightship Collections Supervisor
Bensalem,Pennsylvania,
U.S.A.
Laurie from NY is right
#3Consumer Comment
Fri, January 23, 2009
I was employed at the time these events occurred. I was the original Collection Manager at Lightship Telecom, and it was I that first suspended Cyberwing Communications Inc, for non-payment. Shortly after Cyberwing Communications Inc's services were disconnected. I attempted to contact Cyberwing Communications Inc, Shawn J White over several weeks prior to taking any actions, however, Mr. White refused to pay for services that he used from Lightship to gain profit.
Lightship Collections Supervisor
Bensalem,Pennsylvania,
U.S.A.
Laurie from NY is right
#4Consumer Comment
Fri, January 23, 2009
I was employed at the time these events occurred. I was the original Collection Manager at Lightship Telecom, and it was I that first suspended Cyberwing Communications Inc, for non-payment. Shortly after Cyberwing Communications Inc's services were disconnected. I attempted to contact Cyberwing Communications Inc, Shawn J White over several weeks prior to taking any actions, however, Mr. White refused to pay for services that he used from Lightship to gain profit.
Laurie
Brooklyn,New York,
- please disregard previous refund received posts. This is the one to keep.
#5Author of original report
Sat, August 10, 2002
Laurie
Brooklyn,New York,
#6Author of original report
Sat, August 10, 2002
Laurie
Brooklyn,New York,
#7Author of original report
Sat, August 10, 2002
Laurie
Brooklyn,New York,
#8Author of original report
Sat, August 10, 2002
Laurie
New York,New York,
#9Consumer Comment
Sun, August 04, 2002
Shawn White
Old Orchard Beach,Maine,
RipOffReport.com post gone whacky!
#10Consumer Comment
Sun, August 04, 2002
Scanned copied of the refund documents mentioned on this page (have been made available to Rip-off Report.)
At this time, I am unaware of anyone else having received a check or money order from Shawn White or Cyberwings. If YOU have received a refund via Check or Money Order, please contact me via rebuttal to this report! (A refund receipt logging database can be maintained by Rip-off Report.
-------------------------------------
Fri, August 9, 2002
Much to my shock, my buzzer rang just after 11am ET today. It was the mailman with an Express Mail letter for me to sign for. I checked the return address on the Express Mail envelope and saw that it was from:
Cyberwing Communications Inc
PO Box 1052
Old Orchard Beach, ME 04064
[no phone number listed]
The Express Mail envelope was postmarked from:
Silver Spring, MD
zip code: 20906
dated: Aug 8th, 2002
Postage Paid: $13.65
For the record, Shawn's last known address (as recorded at http://www.cyberwingers.net/get-started.html), where he last received money order payments is:
Cyberwing Communications
c/o Shawn White
8 Charles Plaza Suite 2003
Baltimore, MD 21201
Being leery of the contents, I asked the mailman if I could open the envelope before signing for receipt. He said I could not, but told me I could sign for it and where I printed my name, I could write "Contents not Confirmed" - so I did exactly that.
I came back upstairs to my apartment and examined the Express Mail envelope... checking it carefully for any signs of white powdery substances (after all, the ANTHRAX suspect is still on the loose and is believed to be in the MD/VA/DC area!). When I was satisfied that no Anthrax was present, I proceeded to open the envelope... carefully as to not destroy the postmark strip in case it is needed for further evidence.
Inside the large Express Mail envelope, I found another envelope... a legal sized, light gray speckled envelope. This envelope was also sealed, with scotch tape. I checked this envelope just as carefully as the outer envelope :) I then opened this smaller envelope and found a WESTERN UNION Money Order, enclosed in a 8.5 x 11 letter, printed on the same type of light gray speckled paper as the enclosing envelope. The letter has a faux letterhead printed on it, with Cyberwings' Maine PO box in the header, and contains each of my Paypal transaction numbers.
I suppose it is intended to serve as a statement of the payments issued. It also contains a generic form letter response to my helpdesk ticket which closes with a most sincere "We appreciate your patience and understanding recently and we hope you will consider Cyberwings for your future needs.", signed Shawn J. White, President & CEO, Cyberwing Communications, Inc.
I must point out that Shawn J. White went so far as to actually emboss this letter with the official Cyberwing Communications, Inc corporate seal, issued by the State of Maine! Mighty impressive!
So... Shawn J. White has FINALLY made good on a promise, with only hours to spare. It is the first promise and deadline he has kept since the very first day of my relationship with Cyberwings (remember those new account setups that were promised to happen within 2-3 days? 2-5 days? 7-10 days? Try 14-21 days on average.. The fact that Shawn finally has something to be proud of is what struck me first as I gazed at this Western Union money order... he could, for the first time in many months, actually state with conviction that he had done what he promised to do in the timeframe he promised to do it. And yet, he ruined it by still LYING about the method of refund, the date the refund was mailed AND the method by which it was mailed.
Why on earth would anyone who could finally silence the "Naysayers" choose to blow his one chance to do so?
Here is what I am talking about:
In Shawn's statement, still publicly available on http://www.cyberwings.com, he says, regarding refund request: "Each one will be individually verified by a real human being on our CW Refunds Response Team and you will receive a letter in the mail from Cyberwings with your refund check (bank certified check) enclosed."
That is a lie. No bank certified check was sent to me. What was sent to me was a money order... and not even a US Postal Money as is the gold standard of Money Orders, but a Western Union Money Order.
In Shawn's July 27/28 statement he says: "STAFF will have access to a list of Certified Mail Numbers, Check Numbers and USPS Tracking Numbers. Please use our HELPDESK for REFUND information and be sure you provide ALL required information. Refunds will be MAILED as they are completed, as well as your trouble ticket updated with the track [...Shawn's post got cut off] "
This is a lie. The Staff had no access to my tracking information. I asked them for it, and I also updated my helpdesk ticket on Aug 6th to ask for it and my request went unanswered. Jan, a CW Staff member, stated for a fact that she had NO ACCESS to any bank or tracking information and that ONLY Shawn did. Plus - my refund was NOT sent via Certified Mail. It was sent via Express Mail.
In Shawn's August 6th response to my helpdesk ticket, he states "Your refund request from Cyberwings has been processed. Check #: 060323821 / Payment amount: 382.50 / Barring any US Postal Mail Service issues you should expect your refund to arrive in the mail within 3-10 postal service days. Should your refund NOT arrive within 3-10 postal service days, please RE-OPEN this trouble ticket for assistance. We do have the tracking information which we will provide if you do not have your refund by Friday 8/9/02. Ticket on hold until we can verify refund receipt via signature."
This is interesting. The refund Money Order was issued on Aug 6th 2002. It was issued in the form of a Money Order, not a check. The Money Order # is 0603589455. So he couldn't even be truthful about THAT! It was issued from a Western Union Agent location in Bethesda, MD. However, the postmark on the Express Mail envelope is Aug 8th, 2002. Can anyone tell me how on Aug 6th, Shawn could claim that my refund was in the mail and that he HAD tracking information for it, when the post office didn't accept it until Aug 8th, 2 days later? And since when does Express Mail, which Shawn ordered to be delivered Next Business Day, by 12:00 Noon, take 3 days to arrive? The post mark is from Silver Spring, MD - not Bethesda, MD, so it wasn't even sent the same day, nor was it sent from the same location.
It boggles the mind that anyone would continue to create such detailed LIES about a matter that could have been so easily verified - and he had the opportunity to tell the truth about the refund and all the details surrounding the refund, and still chose to lie about it.
This, my friends, is the sign of a truly sick individual. A man so delusional that he has probably convinced himself that the lies he tells are, in fact, the truth... but they are still lies as we all know.
I haven't cashed or deposited the money order yet, but I did call Western Union to be sure that the Money Order hadn't yet been cancelled or reported stolen or any other shenanigans that a sick individual might try to pull off. As of 11:30am ET today, the Money Order is still considered valid. I will probably deposit it on Monday on my way into the office, as I am working from home today and really don't feel like heading into my bank in the city. When the Money Order has cleared and the funds are available in my account, I will report the refund as being, finally, issued and received.
Shawn White
Old Orchard Beach,Maine,
RipOffReport.com post gone whacky!
#11Consumer Comment
Sun, August 04, 2002
Scanned copied of the refund documents mentioned on this page (have been made available to Rip-off Report.)
At this time, I am unaware of anyone else having received a check or money order from Shawn White or Cyberwings. If YOU have received a refund via Check or Money Order, please contact me via rebuttal to this report! (A refund receipt logging database can be maintained by Rip-off Report.
-------------------------------------
Fri, August 9, 2002
Much to my shock, my buzzer rang just after 11am ET today. It was the mailman with an Express Mail letter for me to sign for. I checked the return address on the Express Mail envelope and saw that it was from:
Cyberwing Communications Inc
PO Box 1052
Old Orchard Beach, ME 04064
[no phone number listed]
The Express Mail envelope was postmarked from:
Silver Spring, MD
zip code: 20906
dated: Aug 8th, 2002
Postage Paid: $13.65
For the record, Shawn's last known address (as recorded at http://www.cyberwingers.net/get-started.html), where he last received money order payments is:
Cyberwing Communications
c/o Shawn White
8 Charles Plaza Suite 2003
Baltimore, MD 21201
Being leery of the contents, I asked the mailman if I could open the envelope before signing for receipt. He said I could not, but told me I could sign for it and where I printed my name, I could write "Contents not Confirmed" - so I did exactly that.
I came back upstairs to my apartment and examined the Express Mail envelope... checking it carefully for any signs of white powdery substances (after all, the ANTHRAX suspect is still on the loose and is believed to be in the MD/VA/DC area!). When I was satisfied that no Anthrax was present, I proceeded to open the envelope... carefully as to not destroy the postmark strip in case it is needed for further evidence.
Inside the large Express Mail envelope, I found another envelope... a legal sized, light gray speckled envelope. This envelope was also sealed, with scotch tape. I checked this envelope just as carefully as the outer envelope :) I then opened this smaller envelope and found a WESTERN UNION Money Order, enclosed in a 8.5 x 11 letter, printed on the same type of light gray speckled paper as the enclosing envelope. The letter has a faux letterhead printed on it, with Cyberwings' Maine PO box in the header, and contains each of my Paypal transaction numbers.
I suppose it is intended to serve as a statement of the payments issued. It also contains a generic form letter response to my helpdesk ticket which closes with a most sincere "We appreciate your patience and understanding recently and we hope you will consider Cyberwings for your future needs.", signed Shawn J. White, President & CEO, Cyberwing Communications, Inc.
I must point out that Shawn J. White went so far as to actually emboss this letter with the official Cyberwing Communications, Inc corporate seal, issued by the State of Maine! Mighty impressive!
So... Shawn J. White has FINALLY made good on a promise, with only hours to spare. It is the first promise and deadline he has kept since the very first day of my relationship with Cyberwings (remember those new account setups that were promised to happen within 2-3 days? 2-5 days? 7-10 days? Try 14-21 days on average.. The fact that Shawn finally has something to be proud of is what struck me first as I gazed at this Western Union money order... he could, for the first time in many months, actually state with conviction that he had done what he promised to do in the timeframe he promised to do it. And yet, he ruined it by still LYING about the method of refund, the date the refund was mailed AND the method by which it was mailed.
Why on earth would anyone who could finally silence the "Naysayers" choose to blow his one chance to do so?
Here is what I am talking about:
In Shawn's statement, still publicly available on http://www.cyberwings.com, he says, regarding refund request: "Each one will be individually verified by a real human being on our CW Refunds Response Team and you will receive a letter in the mail from Cyberwings with your refund check (bank certified check) enclosed."
That is a lie. No bank certified check was sent to me. What was sent to me was a money order... and not even a US Postal Money as is the gold standard of Money Orders, but a Western Union Money Order.
In Shawn's July 27/28 statement he says: "STAFF will have access to a list of Certified Mail Numbers, Check Numbers and USPS Tracking Numbers. Please use our HELPDESK for REFUND information and be sure you provide ALL required information. Refunds will be MAILED as they are completed, as well as your trouble ticket updated with the track [...Shawn's post got cut off] "
This is a lie. The Staff had no access to my tracking information. I asked them for it, and I also updated my helpdesk ticket on Aug 6th to ask for it and my request went unanswered. Jan, a CW Staff member, stated for a fact that she had NO ACCESS to any bank or tracking information and that ONLY Shawn did. Plus - my refund was NOT sent via Certified Mail. It was sent via Express Mail.
In Shawn's August 6th response to my helpdesk ticket, he states "Your refund request from Cyberwings has been processed. Check #: 060323821 / Payment amount: 382.50 / Barring any US Postal Mail Service issues you should expect your refund to arrive in the mail within 3-10 postal service days. Should your refund NOT arrive within 3-10 postal service days, please RE-OPEN this trouble ticket for assistance. We do have the tracking information which we will provide if you do not have your refund by Friday 8/9/02. Ticket on hold until we can verify refund receipt via signature."
This is interesting. The refund Money Order was issued on Aug 6th 2002. It was issued in the form of a Money Order, not a check. The Money Order # is 0603589455. So he couldn't even be truthful about THAT! It was issued from a Western Union Agent location in Bethesda, MD. However, the postmark on the Express Mail envelope is Aug 8th, 2002. Can anyone tell me how on Aug 6th, Shawn could claim that my refund was in the mail and that he HAD tracking information for it, when the post office didn't accept it until Aug 8th, 2 days later? And since when does Express Mail, which Shawn ordered to be delivered Next Business Day, by 12:00 Noon, take 3 days to arrive? The post mark is from Silver Spring, MD - not Bethesda, MD, so it wasn't even sent the same day, nor was it sent from the same location.
It boggles the mind that anyone would continue to create such detailed LIES about a matter that could have been so easily verified - and he had the opportunity to tell the truth about the refund and all the details surrounding the refund, and still chose to lie about it.
This, my friends, is the sign of a truly sick individual. A man so delusional that he has probably convinced himself that the lies he tells are, in fact, the truth... but they are still lies as we all know.
I haven't cashed or deposited the money order yet, but I did call Western Union to be sure that the Money Order hadn't yet been cancelled or reported stolen or any other shenanigans that a sick individual might try to pull off. As of 11:30am ET today, the Money Order is still considered valid. I will probably deposit it on Monday on my way into the office, as I am working from home today and really don't feel like heading into my bank in the city. When the Money Order has cleared and the funds are available in my account, I will report the refund as being, finally, issued and received.
Shawn White
Old Orchard Beach,Maine,
RipOffReport.com post gone whacky!
#12Consumer Comment
Sun, August 04, 2002
Scanned copied of the refund documents mentioned on this page (have been made available to Rip-off Report.)
At this time, I am unaware of anyone else having received a check or money order from Shawn White or Cyberwings. If YOU have received a refund via Check or Money Order, please contact me via rebuttal to this report! (A refund receipt logging database can be maintained by Rip-off Report.
-------------------------------------
Fri, August 9, 2002
Much to my shock, my buzzer rang just after 11am ET today. It was the mailman with an Express Mail letter for me to sign for. I checked the return address on the Express Mail envelope and saw that it was from:
Cyberwing Communications Inc
PO Box 1052
Old Orchard Beach, ME 04064
[no phone number listed]
The Express Mail envelope was postmarked from:
Silver Spring, MD
zip code: 20906
dated: Aug 8th, 2002
Postage Paid: $13.65
For the record, Shawn's last known address (as recorded at http://www.cyberwingers.net/get-started.html), where he last received money order payments is:
Cyberwing Communications
c/o Shawn White
8 Charles Plaza Suite 2003
Baltimore, MD 21201
Being leery of the contents, I asked the mailman if I could open the envelope before signing for receipt. He said I could not, but told me I could sign for it and where I printed my name, I could write "Contents not Confirmed" - so I did exactly that.
I came back upstairs to my apartment and examined the Express Mail envelope... checking it carefully for any signs of white powdery substances (after all, the ANTHRAX suspect is still on the loose and is believed to be in the MD/VA/DC area!). When I was satisfied that no Anthrax was present, I proceeded to open the envelope... carefully as to not destroy the postmark strip in case it is needed for further evidence.
Inside the large Express Mail envelope, I found another envelope... a legal sized, light gray speckled envelope. This envelope was also sealed, with scotch tape. I checked this envelope just as carefully as the outer envelope :) I then opened this smaller envelope and found a WESTERN UNION Money Order, enclosed in a 8.5 x 11 letter, printed on the same type of light gray speckled paper as the enclosing envelope. The letter has a faux letterhead printed on it, with Cyberwings' Maine PO box in the header, and contains each of my Paypal transaction numbers.
I suppose it is intended to serve as a statement of the payments issued. It also contains a generic form letter response to my helpdesk ticket which closes with a most sincere "We appreciate your patience and understanding recently and we hope you will consider Cyberwings for your future needs.", signed Shawn J. White, President & CEO, Cyberwing Communications, Inc.
I must point out that Shawn J. White went so far as to actually emboss this letter with the official Cyberwing Communications, Inc corporate seal, issued by the State of Maine! Mighty impressive!
So... Shawn J. White has FINALLY made good on a promise, with only hours to spare. It is the first promise and deadline he has kept since the very first day of my relationship with Cyberwings (remember those new account setups that were promised to happen within 2-3 days? 2-5 days? 7-10 days? Try 14-21 days on average.. The fact that Shawn finally has something to be proud of is what struck me first as I gazed at this Western Union money order... he could, for the first time in many months, actually state with conviction that he had done what he promised to do in the timeframe he promised to do it. And yet, he ruined it by still LYING about the method of refund, the date the refund was mailed AND the method by which it was mailed.
Why on earth would anyone who could finally silence the "Naysayers" choose to blow his one chance to do so?
Here is what I am talking about:
In Shawn's statement, still publicly available on http://www.cyberwings.com, he says, regarding refund request: "Each one will be individually verified by a real human being on our CW Refunds Response Team and you will receive a letter in the mail from Cyberwings with your refund check (bank certified check) enclosed."
That is a lie. No bank certified check was sent to me. What was sent to me was a money order... and not even a US Postal Money as is the gold standard of Money Orders, but a Western Union Money Order.
In Shawn's July 27/28 statement he says: "STAFF will have access to a list of Certified Mail Numbers, Check Numbers and USPS Tracking Numbers. Please use our HELPDESK for REFUND information and be sure you provide ALL required information. Refunds will be MAILED as they are completed, as well as your trouble ticket updated with the track [...Shawn's post got cut off] "
This is a lie. The Staff had no access to my tracking information. I asked them for it, and I also updated my helpdesk ticket on Aug 6th to ask for it and my request went unanswered. Jan, a CW Staff member, stated for a fact that she had NO ACCESS to any bank or tracking information and that ONLY Shawn did. Plus - my refund was NOT sent via Certified Mail. It was sent via Express Mail.
In Shawn's August 6th response to my helpdesk ticket, he states "Your refund request from Cyberwings has been processed. Check #: 060323821 / Payment amount: 382.50 / Barring any US Postal Mail Service issues you should expect your refund to arrive in the mail within 3-10 postal service days. Should your refund NOT arrive within 3-10 postal service days, please RE-OPEN this trouble ticket for assistance. We do have the tracking information which we will provide if you do not have your refund by Friday 8/9/02. Ticket on hold until we can verify refund receipt via signature."
This is interesting. The refund Money Order was issued on Aug 6th 2002. It was issued in the form of a Money Order, not a check. The Money Order # is 0603589455. So he couldn't even be truthful about THAT! It was issued from a Western Union Agent location in Bethesda, MD. However, the postmark on the Express Mail envelope is Aug 8th, 2002. Can anyone tell me how on Aug 6th, Shawn could claim that my refund was in the mail and that he HAD tracking information for it, when the post office didn't accept it until Aug 8th, 2 days later? And since when does Express Mail, which Shawn ordered to be delivered Next Business Day, by 12:00 Noon, take 3 days to arrive? The post mark is from Silver Spring, MD - not Bethesda, MD, so it wasn't even sent the same day, nor was it sent from the same location.
It boggles the mind that anyone would continue to create such detailed LIES about a matter that could have been so easily verified - and he had the opportunity to tell the truth about the refund and all the details surrounding the refund, and still chose to lie about it.
This, my friends, is the sign of a truly sick individual. A man so delusional that he has probably convinced himself that the lies he tells are, in fact, the truth... but they are still lies as we all know.
I haven't cashed or deposited the money order yet, but I did call Western Union to be sure that the Money Order hadn't yet been cancelled or reported stolen or any other shenanigans that a sick individual might try to pull off. As of 11:30am ET today, the Money Order is still considered valid. I will probably deposit it on Monday on my way into the office, as I am working from home today and really don't feel like heading into my bank in the city. When the Money Order has cleared and the funds are available in my account, I will report the refund as being, finally, issued and received.
Shawn White
Old Orchard Beach,Maine,
RipOffReport.com post gone whacky!
#13Consumer Comment
Sun, August 04, 2002
Scanned copied of the refund documents mentioned on this page (have been made available to Rip-off Report.)
At this time, I am unaware of anyone else having received a check or money order from Shawn White or Cyberwings. If YOU have received a refund via Check or Money Order, please contact me via rebuttal to this report! (A refund receipt logging database can be maintained by Rip-off Report.
-------------------------------------
Fri, August 9, 2002
Much to my shock, my buzzer rang just after 11am ET today. It was the mailman with an Express Mail letter for me to sign for. I checked the return address on the Express Mail envelope and saw that it was from:
Cyberwing Communications Inc
PO Box 1052
Old Orchard Beach, ME 04064
[no phone number listed]
The Express Mail envelope was postmarked from:
Silver Spring, MD
zip code: 20906
dated: Aug 8th, 2002
Postage Paid: $13.65
For the record, Shawn's last known address (as recorded at http://www.cyberwingers.net/get-started.html), where he last received money order payments is:
Cyberwing Communications
c/o Shawn White
8 Charles Plaza Suite 2003
Baltimore, MD 21201
Being leery of the contents, I asked the mailman if I could open the envelope before signing for receipt. He said I could not, but told me I could sign for it and where I printed my name, I could write "Contents not Confirmed" - so I did exactly that.
I came back upstairs to my apartment and examined the Express Mail envelope... checking it carefully for any signs of white powdery substances (after all, the ANTHRAX suspect is still on the loose and is believed to be in the MD/VA/DC area!). When I was satisfied that no Anthrax was present, I proceeded to open the envelope... carefully as to not destroy the postmark strip in case it is needed for further evidence.
Inside the large Express Mail envelope, I found another envelope... a legal sized, light gray speckled envelope. This envelope was also sealed, with scotch tape. I checked this envelope just as carefully as the outer envelope :) I then opened this smaller envelope and found a WESTERN UNION Money Order, enclosed in a 8.5 x 11 letter, printed on the same type of light gray speckled paper as the enclosing envelope. The letter has a faux letterhead printed on it, with Cyberwings' Maine PO box in the header, and contains each of my Paypal transaction numbers.
I suppose it is intended to serve as a statement of the payments issued. It also contains a generic form letter response to my helpdesk ticket which closes with a most sincere "We appreciate your patience and understanding recently and we hope you will consider Cyberwings for your future needs.", signed Shawn J. White, President & CEO, Cyberwing Communications, Inc.
I must point out that Shawn J. White went so far as to actually emboss this letter with the official Cyberwing Communications, Inc corporate seal, issued by the State of Maine! Mighty impressive!
So... Shawn J. White has FINALLY made good on a promise, with only hours to spare. It is the first promise and deadline he has kept since the very first day of my relationship with Cyberwings (remember those new account setups that were promised to happen within 2-3 days? 2-5 days? 7-10 days? Try 14-21 days on average.. The fact that Shawn finally has something to be proud of is what struck me first as I gazed at this Western Union money order... he could, for the first time in many months, actually state with conviction that he had done what he promised to do in the timeframe he promised to do it. And yet, he ruined it by still LYING about the method of refund, the date the refund was mailed AND the method by which it was mailed.
Why on earth would anyone who could finally silence the "Naysayers" choose to blow his one chance to do so?
Here is what I am talking about:
In Shawn's statement, still publicly available on http://www.cyberwings.com, he says, regarding refund request: "Each one will be individually verified by a real human being on our CW Refunds Response Team and you will receive a letter in the mail from Cyberwings with your refund check (bank certified check) enclosed."
That is a lie. No bank certified check was sent to me. What was sent to me was a money order... and not even a US Postal Money as is the gold standard of Money Orders, but a Western Union Money Order.
In Shawn's July 27/28 statement he says: "STAFF will have access to a list of Certified Mail Numbers, Check Numbers and USPS Tracking Numbers. Please use our HELPDESK for REFUND information and be sure you provide ALL required information. Refunds will be MAILED as they are completed, as well as your trouble ticket updated with the track [...Shawn's post got cut off] "
This is a lie. The Staff had no access to my tracking information. I asked them for it, and I also updated my helpdesk ticket on Aug 6th to ask for it and my request went unanswered. Jan, a CW Staff member, stated for a fact that she had NO ACCESS to any bank or tracking information and that ONLY Shawn did. Plus - my refund was NOT sent via Certified Mail. It was sent via Express Mail.
In Shawn's August 6th response to my helpdesk ticket, he states "Your refund request from Cyberwings has been processed. Check #: 060323821 / Payment amount: 382.50 / Barring any US Postal Mail Service issues you should expect your refund to arrive in the mail within 3-10 postal service days. Should your refund NOT arrive within 3-10 postal service days, please RE-OPEN this trouble ticket for assistance. We do have the tracking information which we will provide if you do not have your refund by Friday 8/9/02. Ticket on hold until we can verify refund receipt via signature."
This is interesting. The refund Money Order was issued on Aug 6th 2002. It was issued in the form of a Money Order, not a check. The Money Order # is 0603589455. So he couldn't even be truthful about THAT! It was issued from a Western Union Agent location in Bethesda, MD. However, the postmark on the Express Mail envelope is Aug 8th, 2002. Can anyone tell me how on Aug 6th, Shawn could claim that my refund was in the mail and that he HAD tracking information for it, when the post office didn't accept it until Aug 8th, 2 days later? And since when does Express Mail, which Shawn ordered to be delivered Next Business Day, by 12:00 Noon, take 3 days to arrive? The post mark is from Silver Spring, MD - not Bethesda, MD, so it wasn't even sent the same day, nor was it sent from the same location.
It boggles the mind that anyone would continue to create such detailed LIES about a matter that could have been so easily verified - and he had the opportunity to tell the truth about the refund and all the details surrounding the refund, and still chose to lie about it.
This, my friends, is the sign of a truly sick individual. A man so delusional that he has probably convinced himself that the lies he tells are, in fact, the truth... but they are still lies as we all know.
I haven't cashed or deposited the money order yet, but I did call Western Union to be sure that the Money Order hadn't yet been cancelled or reported stolen or any other shenanigans that a sick individual might try to pull off. As of 11:30am ET today, the Money Order is still considered valid. I will probably deposit it on Monday on my way into the office, as I am working from home today and really don't feel like heading into my bank in the city. When the Money Order has cleared and the funds are available in my account, I will report the refund as being, finally, issued and received.
