Complaint Review: Cydcor Verizon FIOS AT&T Innovative Merchant Solutions Quill Rogers Telecom - Westlake Village California

I do apologize if you took that as an attack on Innovative Merchant Solutions. I will take your word and assume they work with the utmost honesty and integrity. However, I must question their morals being that they work closely with Cydcor. They must be well aware of the corruption that goes on within Cydcor offices. The horror stories speak for themselves. I worked within Cydcor for many years and have been around representatives from all of their campaigns. In each and every office, there is a sneaky, partially illegal sales technique that they use. Most campaigns use verification calls but you are taught how to get by that by building a relationship and then telling them to just say yes. I would not like to have to question these big respectable companies however after seeing how these companies work, their morals have come in question that they continue to do business with Cydcor. There are other outsourced sales companies that IMS could use, however they decide to stick with the company that has destroyed lives, and consists of heartless irresponsible sales reps. I would talk to your company about their relationship with Cydcor and make sure they understand the negativity that gets thrown towards their way will continue due their close relationship with such and immoral company.

Well, I cannot say that I know much about the other companies mentioned, however I know for a fact that this is not an organization of con-artists. Alex, I'm not sure where you got this information from. IMS has been in business for 9 years and I have been with the company since its inception. Additionally I have been in the bankcard industry for 20 years. I would personally not align myself with such an organization and in my years in the business I have certainly seen some. There are independent representatives in the field who may take liberties in their presentation to the customer. We work diligently to factor those people out as we want to preserve our reputation and do not want to encourage such people to benefit from their tactics. In addition, in many cases we perform what is called a third party confirmation call. This call is meant to confirm that what the sales representative has told the customer is accurate. In those cases, we rely on the merchant to speak up when there is a problem or a question, otherwise it's impossible to know. Many times we find that the customers bring up concerns after the fact, stating something was "misrepresented". However these are the very same pieces of information that we confirmed with the merchant in the confirmation call. In addition, the fees are noted on the face of the application for the customer to view. On this application the merchant is specifically asked to confirm that he has read and understands the terms of the contract and it states that the contract cannot be verbally altered. But still and all, the merchants sign and say they did not read the contract nor understand it. This is not due to any lack of our effort to put forth the information needed, and most certainly not an effort to "con" someone into a contract. If that were the case, would it not be more beneficial to hid this information? There are laws regarding contract disclosure and IMS has in all cases complied or has been providing the information before its peers or legislation. So next time you want to lump Innovative Merchant Solutions into the same category as others you consider a "scam", think of what I have said here.