Mike
Chicago,#2Author of original report
Thu, June 26, 2003
Even in his reply (see above) to my report the Dalton Flooring manager is telling the half-truth again. 1) LATE DELIVERY Perfect agreement. 2) EXTRA SHIPPING COST 4 times on the phone with Dalton Flooring before I made my order. I was never told that I would be responsible for picking up the shipment from the nearest Roadway Terminal. At the time of my order their ebay ad shipping said Free shipping, period. Not just to the nearest terminal. Free. Today (four months later) their website says Free shipping. Period. Nothing about the terminal. A bunch of liars are they. 3) LOW QUALITY PRODUCT My report above states that I tried to contact the company after I was dissatisfied with the raw finish. But arranging to return the hardwood was impossible. For 10 days the person in charge (Tommy) would not return my call. "My son was sick" he told me later on. (The boss Ronnie would not return my calls for as long as four weeks. ) I then installed the wood and had it refinished by a local contractor for an extra $1100. Hypocrite-Ronnie finally had a reason to return my call: Of course they would have taken it back, esteemed customer. But Alas! Now it was too late. I am still waiting to be reimbursed for the extra costs and all the hastle.
Ronnie Pollard - Owner
Gadsden,#3REBUTTAL Owner of company
Fri, June 20, 2003
Response to Complaint Dalton Flooring Liquidators has a proven record of over 20 years of customer satisfaction, which we try to maintain everyday. We are troubled when we receive complaints, and always make every effort to resolve the problem to the customers satisfaction. This particular complaint is troubling in several areas: 1) LATE DELIVERY We admit that the delivery was late, which we reimbursed Mr. Kollman $300 for his time & trouble with the late delivery. Unfortunately, in the flooring business, we are often at the mercy of our suppliers. In this case, the product was back-ordered, and we couldn't ship his order until we received it from our supplier. There was also a delay caused by the fact that both credit cards Mr. Kollman tendered to us were declined. This is the reason he had to wire us the money. 2) EXTRA SHIPPING COST Our shipping policy clearly states that "free shipping" is to the nearest Roadway Express terminal based on the customer's zip code. Mr. Kollman was told from the beginning that he would be responsible for picking up his shipment from the nearest Roadway Terminal. 3) LOW QUALITY PRODUCT We have to wonder why Mr. Kollman would go to the trouble and expense of installing and refinishing flooring that he claims was completely unsatisfactory. We would've been glad to have had his flooring shipped back to us, and replaced with flooring satisfactory to him at no additional charge. The warranty on the Bamboo clearly states that unsatisfactory pieces MUST NOT BE INSTALLED, yet he chose to install it anyway, which we feel voided his claim of receiving unsatisfactory material. If you have any questions about how we do business, I urge you to call us toll-free 1-866-279-8989, Monday - Saturday, 8am to 6pm Central Standard Time, so that you can judge our professionalism, courtesy, and integrity for yourself.
Mike
Chicago,#4Author of original report
Thu, May 15, 2003
The name of the inconsiderate employee is Tommy (not Tony as stated in my report).