- Report: #214120
Complaint Review: Daryl Flood Mobility Solutions - Houston Texas
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Daryl Flood Mobility Solutions
10415 Papalote Dr. Houston, 77041 Texas, U.S.A.
Phone:
713-849 9440
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Daryl Flood Mobility Solutions - Allied International Moving company rips off old lady Houston Texas
My 71 year-old mother and my 43-year old handicapped brother recently moved to France. My mother obtained several quotes from moving companies.
Daryl Flood Allied International Houston visited her home and provided a quote of $10,035 excluding crating and insurance. The salesperson said that this was a maximum and that the true cost could most likely be lower.
All quotes came in close. My mother chose Allied International based on the promise that they would be the sole agent both in the USA and in France, she would have one contact point from pick-up to delivery. The company advertised that the same familiar orange truck would deliver her goods in France.
The goods actually packed were considerably less than originally estimated by the Daryl Flood Allied salesperson. However, after having packed and taken all of these goods, we were told that the estimate was wrong and that the actual cost would be 50% higher than the estimated cost.
The company threatened to unload the goods (they were already in France) if we didn't pay the full amount immediately. We were forced to pay this by credit card as my mother panicked at the thought that her life's positions would be unloaded on a dock.
In France, the promise that Allied would be the sole company proved false. The familiar orange truck was white and had nothing to do with Allied International.
Instead, we were forced to deal with a local agent that is in no way affiliated to Allied International (they confirmed this). Once we had paid Daryl Flood Allied International Houston, they washed their hands of all ensuing problems. They would not even return phone calls
The local agent charged extra expenses which were incurred by their fault, not my mother's (e.g. they charged for storage during weekdays when they were unable to deliver). Daryl Flood Allied had promised that there would be absolutely no further expenses. The contracting agent, being independent, was in no position to absorb these extra costs and my mother was forced to pay and extra $558. Final cost: well over $15,000.
A 50% error can not be called an estimate, particularly when the goods estimated were significantly more than the goods actually shipped. My mother was assured that the salesperson made estimates every day and that there would be little deviation from his estimate, if any. A small error of 5%, or even 10%, may be tolerable, but 50% is theft.
Also, advertising and promising that Allied International would be our agent in France was an outright lie. Indeed this caused serious problems on the French side.
Ricardo
Houston, Texas
U.S.A.
Daryl Flood Allied International Houston visited her home and provided a quote of $10,035 excluding crating and insurance. The salesperson said that this was a maximum and that the true cost could most likely be lower.
All quotes came in close. My mother chose Allied International based on the promise that they would be the sole agent both in the USA and in France, she would have one contact point from pick-up to delivery. The company advertised that the same familiar orange truck would deliver her goods in France.
The goods actually packed were considerably less than originally estimated by the Daryl Flood Allied salesperson. However, after having packed and taken all of these goods, we were told that the estimate was wrong and that the actual cost would be 50% higher than the estimated cost.
The company threatened to unload the goods (they were already in France) if we didn't pay the full amount immediately. We were forced to pay this by credit card as my mother panicked at the thought that her life's positions would be unloaded on a dock.
In France, the promise that Allied would be the sole company proved false. The familiar orange truck was white and had nothing to do with Allied International.
Instead, we were forced to deal with a local agent that is in no way affiliated to Allied International (they confirmed this). Once we had paid Daryl Flood Allied International Houston, they washed their hands of all ensuing problems. They would not even return phone calls
The local agent charged extra expenses which were incurred by their fault, not my mother's (e.g. they charged for storage during weekdays when they were unable to deliver). Daryl Flood Allied had promised that there would be absolutely no further expenses. The contracting agent, being independent, was in no position to absorb these extra costs and my mother was forced to pay and extra $558. Final cost: well over $15,000.
A 50% error can not be called an estimate, particularly when the goods estimated were significantly more than the goods actually shipped. My mother was assured that the salesperson made estimates every day and that there would be little deviation from his estimate, if any. A small error of 5%, or even 10%, may be tolerable, but 50% is theft.
Also, advertising and promising that Allied International would be our agent in France was an outright lie. Indeed this caused serious problems on the French side.
Ricardo
Houston, Texas
U.S.A.
1 Updates & Rebuttals
KFreeman
Coppell,Texas,
United States of America
Daryl Flood International makes every attempt to "Satisfy the Customer"
#2UPDATE Employee
Fri, November 06, 2009
Daryl Flood Mayflower International (formarly an agent for Allied) is a department of Daryl Warehouse & Movers, Inc. Houston. This same report was filed, disputed and closed bythe BBB back in 2006. To date Daryl Flood, Inc maintians an A+ rating with the BBB and our Houston branch has recieved the BBB Gold Star, recognizing it's superior customer satisfaction. This is the first and only complaint that Daryl Flood International has ever had filed with the BBB of Houston.
This transferee was provided Door-to-Door transportation of their household goods from Houston, Texas to Humbligny, France. The household goods did arrive at their destination in good order. Mr. Tejada negotiated and agreed to the final price after 2 different price concession offers. Mr. Tejada paid this final price in full for the final rendered services. An additional free price concession has been given for services at destination that were not in the original scope of contracted services. The Daryl Flood Allied International organization has provided this customer with a service for a price that was agreed on and paid for by this customer along with additional free service. It is very unfortunate that Mr. Tejada deemed it necessary to file a complaint regarding our price. We hope that he will realize that his mother did receive good service from this organization at a fair price.
Mr. Tejada states, "The goods actually packed were considerably less than originally estimated by the Daryl Flood salesperson. However, after having packed and taken all of these goods, we were told that the estimate was wrong and that the actual cost would be 50% higher than the estimated cost." This statement by Mr. Tejada is false.
The moving industry has a rule of thumb the average weight of each item in a shipment = 40 lbs. Mr. Tejadas mother showed the Daryl Flood Salesperson 220 items (220 items X 40 lbs. is approximately 8,800 lbs.) to be sent in the shipment. The Daryl Flood Salespersons estimate was 9,500 lbs., which is in line with the rule of thumb estimate of 8,800 lbs. This is a gross error. A small error of 5%, or even 10%, is tolerable. We do not believe that a 50% error can be called a rip-off, particularly when the goods taken into consideration were significantly more than the goods actually shipped.
Mr. Tejada states in his complaint that his mother obtained several quotes from moving companies. He also stated to our company that his mother had several quotes and they were all similar in estimated weight.
Mr. Tejadas mother directed our crews to load 353 items (353 items X 40 lbs. is approximately 14,120 lbs.) in the shipment. This fact is reflected on the actual inventory signed by Ms Tejada. The actual weight ticket on this shipment is 14,100 lbs. This amounts to a 60% increase in the items added to this shipment by Ms Tejada.
This organization made 2 pricing concessions toward Mr. Tejada along with a no charge offer to access and sort out this shipment to get this shipments weight in line with the estimated price on the original quote presentation. Mr. Tejada selected our pricing concession and paid us accordingly which actually resulted in a refund of $882.00 off of the 1st final household goods transportation price presented to Mr. Tejada. The Tejadas incurred extra charges (demurrage - $184.00USD & extra lift - $387.00USD) at destination beyond the scope of the services that they purchased from this organization. The Tejadas only were required to pay the demurrage charge - $184.00USD with the extra lift charge - $387.00USD being waived by our destination agent. This organization feels that is has acted with extreme integrity and fairness towards this customer.
