- Report: #1405577
Complaint Review: Database USA - Omaha Nebraska
Reported By:
C. Crawford -
Ventura, California, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Database USA
11211 John Galt Blvd Omaha, 68137 Nebraska, USA
Phone:
877.407.0101
Web:
http://databaseusa.com/
Categories:
Business Rating:
(0)
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Database USA Database LLC This Company stole my money, and did produce the labels I "purchased". Omaha Nebraska
On August 25th, I spoke with Jesse Dillon, at Database USA. He was supposed to send me mailing labels for various Businesses, that I was going to mail to. I immediately rec'd his request for payment thru my email, and paid him $450.00.
Almost 3 weeks later, I was still waiting for my delivery. I called Jesse Dillon, and asked were my labels were. He put me on hold, and then told me that my labels had been returned by the Post Office, due to an incorrect address. That seemed odd, because he read me the correct address. I also wondered why he didn't have the courtesy to call me, to tell me there was a problem (if in fact, the labels were really returned by the Post office).
On Sept 14th, I asked him to overnight the labels to me, because of the delivery problem. He emailed me back the next day, and said that he just sent the labels by Priority Mail. Today, October 11th, almost a month later, I still have never received my mailing labels.
I contacted the BBB to see if they could help me. The BBB contacted Database USA, but they have never received a response.
Database USA is a rip off ... don't give them any of your money!!!
2 Updates & Rebuttals
Finally got a refund
#2Author of original report
Wed, October 18, 2017
I finally received a refund on October 17th, 2017. The Company ignored previous requests from me, and also ignored the BBB. However posting on Ripoff Report sure got their attention! Thank you Ripoff Report, for helping me to get my money back!!
DatabaseUSA Team
Omaha,Nebraska,
USA
To Mr. C Crawford from DatabaseUSA
#3UPDATE Employee ..inside information
Mon, October 16, 2017
Dear Mr. C Crawford,
Here at DatabaseUSA we strive to provide efficient and effective data solutions for customers such as yourself and take feedback seriously, especially in the form of a rip-off allegation. I am sorry to hear about your unfortunate experience. Please know our company would never take money without providing our service as promised. We realize that, many times, business goals are time sensitive and we apologize for any inconvenience that was caused in this manner. We truly did everything we could to get you the order. These labels were produced and sent. In fact, the labels were sent to the address provided two times, and they were returned both times. If we had our own delivery men on salary, we would have had it hand delivered ourselves!
It is my understanding that you received a full refund on this order. We hope you do not judge the company by this one experience. DatabaseUSA has one goal, to provide our customers with what they need. I apologize for the delays on your order and if there is ever an issue please remember, we offer chat on our website for immediate assistance and our manager’s contact information is always listed as well. We value your feedback and if you have any more comments or questions, feel free to reach out to Jason Daily at [email protected] or 402.939.3826. We are happy to help with any further inquiries.
Sincerely,
Our DatabaseUSA Team
