- Report: #367084
Complaint Review: Dealer Services National Auto Warranty Services US Fidelis - Wentzville Missouri
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Author Confirmed
Why?
Dealer Services National Auto Warranty Services US Fidelis
100 Mall Parkway Wentzville, 63385 Missouri, U.S.A.
Phone:
800-687-3916
Web:
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Dealer Services, National Auto Warranty Services, US Fidelis Rip Off, using Predictive Dialer, lying about coverage, not refunding cancels timely Wentzville Missouri
This company uses a Predictive Dialer, a voice blast caller, that calls people repeatedly until they get a result, including cell phones, fax machines, business lines, Do Not Call numbers, etc. When they do get a hold of you, they lie about what they are selling, they are directed by owners to get a down payment no matter what. They will tell you it is refundable upon cancellation, but then they delay and delay and delay until they can keep your money, and you get nothing but headaches.
This is NOT a REPUTABLE company, does NOT have REPUTABLE owners, does NOT do business in an ethical manner, and they prey on people mutliple times.
Wildman
Suburb of St Louis, Missouri
U.S.A.
This is NOT a REPUTABLE company, does NOT have REPUTABLE owners, does NOT do business in an ethical manner, and they prey on people mutliple times.
Wildman
Suburb of St Louis, Missouri
U.S.A.
5 Updates & Rebuttals
Former Employee
Wentzville,Missouri,
U.S.A.
It is "HOW" they make their money
#2UPDATE EX-employee responds
Fri, February 20, 2009
Certainly a business must make a profit, that is the whole point. The problem with US Fidelis is 'how' they make their money. Their sales tactics are pushy and deceitful. They leave KEY INFORMATION out of their sales calls and take advantage of trusting customers. Most sales people seem to forget to tell the customer or lie about the transition period/grace period. For example --60 days AND 1500 miles AND the down payment AND the first monthly payment--before any claims can be made on one of their top selling warranties. Sure they don't inspect a vehicle first and need some sort of cushion; so just tell the truth. Many times they will tell a customer it is 60 days OR 1500 miles. Here's a good one.....the contract states that the total amount of claims paid out will not exceed the Blue Book price of the vehicle. The majority of these warranties are sold to people with cars that are 10 years old or older. One repair such as a transmission or engine rebuild will "USE UP" their warranty and it is DONE. First though, let's hope the warranty inspector agrees to the price quoted by the mechanic for the repairs. Another thing that confuses elderly, under-educated customers, and the average joe is telling them the warranty is-- for example-- TWENTY NINE NINETY FIVE. That is actually TWO THOUSAND NINE HUNDRED NINETY FIVE. That is WRONG. Then if they call to cancel the warranty they are hassled and harassed into keeping it by each department....customer service.....then collections (which they call accounts receivable...then saves (which is referred to as Account Resolutions). Saves is ruthless and will push them to keep the coverage at a reduced price until they are suckered into keeping it or the customer finally has a meltdown and must scream at the employee to cancel once and for all.
Jim C
O'Fallon,Missouri,
U.S.A.
Well, Actually...
#3UPDATE Employee
Mon, February 16, 2009
I've not been with the company long (around five months), so I can't speak for whether or not they used to use Predictive Dialers, however I can tell you that now they do not. Any mailers shipped out are a product of information sold from the dealerships (your information is NOT sacred to them!) and any phone calls you receive are because you or someone in your household called US Fidelis first. The company is anything if not persistent. The warranties are honestly pretty decent. If one looks at the BBB listing, yeah, it's awful. 800 complaints at my last counting, but almost all of them had been resolved. The major issue with the company is not necessarily the warranty itself, so much as the sales tactics. They're pushy and come on strong. They're willing to bend the truth (no matter your mileage you will always bee "just over a cutoff") in order to make the sale. Keep in mind, as well, that this is a business. Like Microsoft or Sony at the end of the day they exist to make money. All insurance and warranty brokers bank on one thing: You are shelling out money for a service you may not end up needing during the contract period. If you call in and tell us "I had really good luck with this car! No problems!" you are a PRIME candidate. You pay us 2k and we spend nothing on repairs for you? More's the better.
Sk
Waterloo,Illinois,
U.S.A.
Really Payton?
#4Consumer Comment
Sat, November 29, 2008
Payton, are you sure you don't work for the company? Everyone in the warranty business knows that at one time Dealer Services was using auto dialers and that is why they are being sued by the Attorney General of Missouri. I think a former exployee of the company would know their practices, not a mere consumer. If you are a true client of the company, I am happy that your claims were paid.
Former Employee
Wentzville,Missouri,
U.S.A.
Ummm,,,,Yes...They DO USE A DIALER
#5UPDATE EX-employee responds
Fri, October 03, 2008
While I worked for this company, the automatic dialer would call FAX numbers, Hospital Rooms, Strip Joints, Lines that were truncated inside businesses, Churches, Numbers reserved for 9-1-1, Nursing Homes, .........YOU NAME IT....... The owners of this company are in trouble with the Missouri Attorney General for abusing DO NOT CALL lists; and various unethical practices. The people who work there are either salaried and PUSHED - PUSHED to SELL SELL SELL or do so because they only work on commission.
Payton
Fenton,Missouri,
U.S.A.
NAWS, Dealer Services, US Fidelis...DOES NOT USE PREDICTIVE DIALING.
#6Consumer Comment
Sat, September 13, 2008
I have done my homework on these comapnaies because I bought a policy from them. First of all they DO NOT practice predictive dialing like so many of the other warranty companies do. Also, I have taken my vehicle in twice for repairs since I bought the warranty. I have never had any problems getting them to pay for the repairs. They have paid my mechanic alot more than I have paid them. My families experiences with them have been nothing but good. They answered all our questions and paid the repair shop right away. I am not sure where you got your information from but you were obviously mis-informed.
