- Report: #1492812
Complaint Review: Defender Security Company/ADT - in Indianapolis,
-
Author Not Confirmed
Why?
Defender Security Company/ADT
3750 Priority Way South Drive in, 46240 Indianapolis,, United States
Phone:
(800) 860-0303
Web:
https://www.homedefenders.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
BUYER BEWARE!!! Please read Reviews of Defender Security Company/ADT. I failed to do my research and I so regret it. I didn’t realize when I signed up that I was not dealing with ADT directly. I talked to a Rep on 2/27 and had the system installed on 2/29. Indianapolis
Please read Reviews of Defender Security Company/ADT. I failed to do my research and I so regret it. I didn’t realize when I signed up that I was not dealing with ADT directly. I talked to a Rep on 2/27 and had the system installed on 2/29. Should have done more research. I was 1st told my service would be $27.99, NOPE that is if you have a line land (who does anymore). Nope my bill is $53.99.
Not saving any money which was the goal when I made the switch. OK fine, you worked me a “Deal on the equipment” and covered my entire home with sensors. I asked both reps can I schedule my alarm to turn and off at certain times, yes you can. Great, thank you. 8 phone calls in later and no that can’t be done unless you have our cameras.
I don’t need or want your cameras. I have camera’s why do need I need to pay for more and pay a fee when I don’t correctly pay a fee. Took multiple phone calls and several reps to get me this answer. Called to cancel and I spent an hour on the phone, to be told oh yes you can program. NO Ma’am I can’t get the program.
Puts me on hold 20mins later, only to be told nope not an option. I want to cancel oh that is a different department, another 15mins on hold. To be told I have to pay 75% of my brand new contract to cancel. WTF. Im 2 weeks into my contract, not happy at all and you want me to pay close to $1000 to cancel, plus the equipment cost. Got it. Not happening.
This is the worse company, with the worse customer service ever. By the way still waiting on a copy of my contract and I was never told about the you have 3days to cancel policy. They say they have a 6month customer satisfaction
2 Updates & Rebuttals
Nicole
Sacramento,California,
United States
No need
#2Author of original report
Wed, March 11, 2020
Thank you Andrew, i understand that Defender is independent. My complaint is with them directly.
i want buyer to be aware before they cant contact this company. Sadly this company gave me a sour taste of ADT and i will be getting rid of them and the system ASAP!
This company is giving ADT a bad name. I will send you my INFO and i will would bet nothing will be done.
Again i have been dealing with this for 25 weeks and have gotten nowhere. I even asked for a manager and was told by the rep they cant help. Only when i said i would file complaints did she transfer me. on hold for 10mins and then all was disconnceted. This is not the only site i have filed a revie with.
ADT
Florida,United States
AT Security Services
#3UPDATE Employee
Wed, March 11, 2020
Hello. We are sorry for your frustrating experience with Defender Security and ADT. Defenders was an independently owned and operated retailer of our monitoring services. Therefore, they offer their own promotions, installed and sold their own alarm equipment.
For these reasons, we would need to escalate your complaints through them, as they would be the party to resolve your concerns. Please feel free to email us at [email protected] with your phone number and address for where the services are located, and we'll follow up with Defenders managemtn team on your behalf.
Thank you.
-Andrew
