- Report: #87451
Complaint Review: Dell Computer - Dell Financial Services - Austin Texas
-
Author Not Confirmed
Why?
Dell Computer - Dell Financial Services
www.dellfinancialservices.com Austin, 78708 Texas, U.S.A.
Phone:
800-283-2210
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Dell Computer Dell Financial Services no customer service Austin Texas
I have been dealing with Dell Financial Services for over a year and cannot get anywhere. They refuse to work with a debt management program, refuse to set up payment arrangements, do not post payments in a timely manner and pad your bill with excessive and erroneous interest rates and fees.
You cannot communicate with them and they do not understand credit, business or the language. They refuse to let you speak with anyone who is empowered to help you.
After one particularly negative conversation, my computer crashed and my entire hard drive was destroyed. I believe that this was intentionally done by them through the use of my email address. When I was attempting to restore the computer, I found old files on it, indicating that what I had purchased as new was in fact, rebuilt.
They refuse to work with me on a refund or allow me to return the merchandise. I am at a loss as to how to deal with these incompetent, rude and stupid people. It would please me to be able to get through to anyone who has the ability to understand and assist me, but they keep those folks locked in a closet some where. When you call Dell, they will not even tell you who the Vice President of Finance is or how to contact him. There is no such thing as consumer relations with this company.
I would love to see a huge class action lawsuit filed against this company and have this nightmare erased from my credit.
Linn
Frisco, Texas
U.S.A.
You cannot communicate with them and they do not understand credit, business or the language. They refuse to let you speak with anyone who is empowered to help you.
After one particularly negative conversation, my computer crashed and my entire hard drive was destroyed. I believe that this was intentionally done by them through the use of my email address. When I was attempting to restore the computer, I found old files on it, indicating that what I had purchased as new was in fact, rebuilt.
They refuse to work with me on a refund or allow me to return the merchandise. I am at a loss as to how to deal with these incompetent, rude and stupid people. It would please me to be able to get through to anyone who has the ability to understand and assist me, but they keep those folks locked in a closet some where. When you call Dell, they will not even tell you who the Vice President of Finance is or how to contact him. There is no such thing as consumer relations with this company.
I would love to see a huge class action lawsuit filed against this company and have this nightmare erased from my credit.
Linn
Frisco, Texas
U.S.A.
3 Updates & Rebuttals
Jana
Austin,Texas,
U.S.A.
Dude, you're gettin' a bum deal
#2Consumer Comment
Sun, May 09, 2004
My uncle works in Dell Financial and says that most of his co-workers are, basically, the most inept and irresponsible people with whom he has ever worked. He also states that their financial employee training program is lackluster, and the employees are never taught how to properly handle complaints. My uncle is one of the few good ones there, but he hates Dell with a passion and can't wait to retire. I tell everyone I know, per uncle, to never trust Dell.
Jana
Austin,Texas,
U.S.A.
Dude, you're gettin' a bum deal
#3Consumer Comment
Sun, May 09, 2004
My uncle works in Dell Financial and says that most of his co-workers are, basically, the most inept and irresponsible people with whom he has ever worked. He also states that their financial employee training program is lackluster, and the employees are never taught how to properly handle complaints. My uncle is one of the few good ones there, but he hates Dell with a passion and can't wait to retire. I tell everyone I know, per uncle, to never trust Dell.
Jana
Austin,Texas,
U.S.A.
Dude, you're gettin' a bum deal
#4Consumer Comment
Sun, May 09, 2004
My uncle works in Dell Financial and says that most of his co-workers are, basically, the most inept and irresponsible people with whom he has ever worked. He also states that their financial employee training program is lackluster, and the employees are never taught how to properly handle complaints. My uncle is one of the few good ones there, but he hates Dell with a passion and can't wait to retire. I tell everyone I know, per uncle, to never trust Dell.
