- Report: #1414193
Complaint Review: Dell Computers -
Reported By:
June -
Media, Pennsylvania, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Dell Computers
United States
Web:
www.dell.com
Categories:
Business Rating:
(0)
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Dell Computers Dell Computers are Great- until the day after the warranty expires
Less than one year ago we purchased a $900 gaming laptop for our daughter from Dell for Christmas. About a week ago we started getting email notice that the warranty was due to expire- lot of emails. We did not cough up money for the extended warranty or service plan or whatever it is Dell was selling. And what do you know- one day after the warrenty expired this extremely well cared for computer suddenly freezes and won't respond at all. Can't turn it off, nothing. Frozen and useless. A call to Dell customer service all they can talk about is "oh you let your warranty expire" you'll have to pay for our service plan". This has scam and extortion written all over it. The day after the warranty expires the computer dies? Really Dell???!!! I want to warn all parents this Christmas- your kid will love that expensive Dell gaming laptop for about 11 months. If you want it to keep working beyond that, you'll need to keep paying regular "service" fees to Dell. EXTORTION!
1 Updates & Rebuttals
coast
United StatesQuestion
#2Consumer Comment
Thu, November 30, 2017
What was the date of purchase?
