- Report: #583050
Complaint Review: Dell - Dell Financial Services - Internet
Reported By:
James -
Philadelphia, Pennsylvania, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Dell - Dell Financial Services
po box 6403 carol stream, IL 60197 Internet, United States of America
Phone:
Web:
http://www.dellfinancialservices.com
Categories:
Business Rating:
(0)
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Dell - Dell Financial Services Alienware computers Extreme processing fees to make a payment by phone Internet
I had an alienware Titanium account, that apparently dell consolidated into dell finances and closed all the alienware accounts, they said they sent me a letter however, i think i would have said something had i seen one..
Now i still must make payments on this account, however since it is a closed account... i can not use the online services to do it. i must mail in the payment or call in the payment. I called up and the automated system indicated it needed to send me to a representitive.
I explained to the representitive i would like to make a payment. he was more then happy to assit me but then indicated a processing fee of $14.95 would be applied to make the payment.
A 15 dollar service charge.... to make a 50 dollar payment.. how can this be justified.. how can it be legal .......
When he noted my freaked out tone about the cost of making a pay by phone he said you can do it for free from the automated system... and kept repeating that to me after i told him thats how i got to him in the first place.
Oviously i am going to mail in the payment and keep the 15 bucks in my pocket but i needed to complain someplace so here it is...
