ChrisNHuntsville
Huntsville,#2Author of original report
Thu, March 22, 2012
Since starting this little battle back in December, a few things have actually changed for the better. Not only did I start on my end with Dell, with the help of Mr. Strother, but I hired a credit repair specialist to go through my files and help me. As of March of 2012, my credit has been fully repair by the credit bureas as well as Dell. Dell is now reporting that I paid this account off in full and in a timely manner. For those of you who are experiencing the same or similar issue.. please dont give up... see it through, all the way through... Keep records of everything and you will prevail.
voiceofreason
North Carolina,#3Consumer Comment
Wed, December 21, 2011
Unfortunately, based on product reviews, I don't any laptop maker doesn't suck. It seems that unless you can make your own, you have to either deal with crappy product, or crappy customer service.
We'll all be waiting with bated breath to see what, if anything, the mysterious Mister Strother does for you.
Lesson to be learned. Never wait until a non business day to make an online payment due over a weekend or holiday. Always try to give yourself a business day or two to handle any unforeseen problems.
These pigs really ought to give you back the "interest" they gouged you for, let alone fix the credit issue. Yo, Michael Dell, maybe this guy ought to send this story to all the financial analysts who cover your loser company, as should all your unhappy customers. Not that your stock can be hurt much more than it has over the last decade, short of chapter 11.
ChrisNHuntsville
Huntsville,#4Author of original report
Wed, December 21, 2011
Since hearing from Mr. Strother on this board, I have spoken with him twice. He is allegedly investigating this issue. I can tell you that I have received two letters from DFS, dated a few days a part. The first letter (11/30) states that they are resolving the issue by changing the status on my credit report to "Closed/Paid In full". The second letter states that it will be changed to "Closed/Charge Off" which is exactly what they have been reporting and is false.
Maybe Mr. Strother is on vacation for the holidays but I have no been able to contact him by phone in well over a week, nor have I received an email from him since I scanned and sent him a copy of the two letters mentioned above.
ChrisNHuntsville
Huntsville,#5Author of original report
Sat, December 03, 2011
Sir,
I have called and left a message with your answering service, and just to give you an update. The day I posted this I was in the middle of going through the phone contacts yet again to have this issue resolved. I was given the same story "oh we will take care of it, you will have an email within half an hour" its been nearly 2 days and still no email. I have taken the time to do a little bit of research and have found that I am far from the only person who has been through this with DFS. I even see there was a class action lawsuit in Texas due to similar circumstances. I left my call back number and full name. I look forward to hearing from you.
JerrySatDell
Austin,#6UPDATE Employee
Sat, December 03, 2011
Hello ChrisNHuntsville,
I saw your post and am concerned with your situation. Please call me at 1-800-283-2210 extension 4250127 at your earliest convenience.
Respectfully,
Jerry Strother
Dell Financial Services
DFS Exchange Program & Social Media