- Report: #1347641
Complaint Review: Dell Financial Services - Round Rock Texas
-
Author Confirmed
Why?
Dell Financial Services
one Dell Way MS RR2DF-36 Round Rock, 78682 Texas, USA
Phone:
866-413-3355
Web:
dell.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Dell Financial Services More than 170 complaints about fraudulent interest charges and false finance charges Round Rock Texas
There are over 170 similiar complaints filed on Dell financial Services
Dell Computer Co. has their own financial service division that is using deceptive practices to extract false late payments, and
finance charges by threatening to destroy personal and business credit ratings.
They advertise 90 days no interest if paid in full within 90 days.
I made my payment in full of $617.39 on October 23,2016.
Dell claims that they did not receive it until October 28, 2016 adn used that excuse to start charging late charges and
interest charges of 22.99% in violation of state and Federal regulations.
Unless I paid them 69.00 they were going to destroy my credit ( which is currently 822 )
Their service agents are unrelenting in collecting the full amount that keeps escalating.
I tried explaining to Megan Badge #456078 and Supervisor Xvier BAdge # 798498 Ja. 4, 2017 that I mailed the payment on
the 23 rd. of Oct. and they claim that they did not receive it until Oct. 28,2016 and refused to admit that the late
problem could have been due to their own handling process.
They would NOT accept a credit card to make the payment now was my account available on-line as they realize they
would be forced to comply with additional fair credit reporting requirements.
There are more than 170 similiar complaints filed on Ripoff Report.com and I suspect, thousands of others that have been
illegally forced to pay improper finance and late charges.
I am seeking a Law Firm to file a Class Action Lawsuit against them.
4 Updates & Rebuttals
JerrySatDell
Austin,Texas,
United States of America
Would like to help.
#2UPDATE Employee
Thu, February 16, 2017
Hello Robert,
I wanted to try one last time to reach out to you regarding your DFS concern. If you could, please call me at your earliest convenience. I look forward to speaking with you. But if you have not called me by the close of business tomorrow, February 16, 2017, I will assume your matter was already resolved.
Respectfully,
Jerry Strother
Dell Financial Services
Office of the Customer
Brand Certified
Office + 1 800 283 2210 x 7233492 or + 1 512 723 3492
Fax + 1 512 283 8876 (must be to my attention)
[email protected]
JerrySatDell
Austin,Texas,
United States of America
Would like to help.
#3UPDATE Employee
Mon, February 13, 2017
Hello Robert,
I wanted to reach out to you again to offer my assistance. I would like to discuss your experience. If you could, please call me at your earliest convenience. I look forward to speaking with you.
Respectfully,
Jerry Strother
Dell Financial Services
Office of the Customer
Brand Certified
Office + 1 800 283 2210 x 7233492 or + 1 512 723 3492
Fax + 1 512 283 8876 (must be to my attention)
[email protected]
JerrySatDell
Austin,Texas,
United States of America
Would like to help.
#4UPDATE Employee
Thu, February 09, 2017
Hello Robert,
My name is Jerry Strother and I work at Dell Inc. I recently became aware of your post and I would like to discuss your experience. If could, please call me at your earliest convenience. I look forward to speaking with you.
Respectfully,
Jerry Strother
Dell Financial Services
Office of the Customer
Brand Certified
Office + 1 800 283 2210 x 7233492 or + 1 512 723 3492
Fax + 1 512 283 8876 (must be to my attention)
[email protected]
coast
Florida,USA
I have two questions
#5Consumer Comment
Thu, January 05, 2017
Anyone with an 822 credit rating knows that, “I made my payment in full of $617.39 on October 23,2016” is not the same as, “I mailed the payment on the 23 rd. of Oct.”
Specifically, what state and federal regulations have they violated?
What was the date of purchase?
