Complaint Review: Dell Inc - Round Rock North Carolina

Within two weeks of receiving my Dell XPS 8900 in September 2015 I started having issues. Windows 10 kept started crashing. After talking with tech support I removed Windows 10 and installed Windows 8.1.

Two weeks later I turn on the computer because the monitor started flashing. The monitor had lines running across it. I called Dell support. After an hour and half on the phone the tech said I needed another monitor and they'd send me a refurbished monitor. 

I own Mac's and that's what I use all the time. I really bought this because I wanted to check out the New Windows 10. I was thinking about switching from MacBook and my iMac's OS operating systems to Windows. Big mistake.

Since I got the new monitor I used it maybe 2 times and the startup was very slow. But since I don't use the Dell I figured it was because its a Dell vs iMac's.

So two weeks ago I decided I wanted to turn it on and setup the desktop XPS for a new hire. Very first thing is the monitor doesn't come on. It keeps saying it doesn't see a connection to the tower. So I call tech support after trying unsuccessfully. After an hour and half on the phone with them it starts working on it's own. So the tech says it sometimes takes an hour or so to warm up to work when it's been off for a while. That's a load of BS. But I play along. 

Two weeks later, which is today, July 9, 2016 guess what happens. I walk into the reception area and decide I want to turn it on to see if the same thing accurs. It's been off since I last spoke with tech support at Dell Inc. To no surprise it won't come on. It starts in the startup mode and then it goes to a blue screen that says it's Inaccessible Boot Device and I need to research online for the answer while displaying a sad emoji face. Seriously.

After spending another hour and half with tech support they tell me I needed to download Windows 10/8.1 and re-install it. I spend 2k on this computer to have them tell me to re-install Windows because it doesn't see any Windows operating system. Hmmm. I'm not downloading Windows 8.1/10 on my iMac's for no one. They said I had a virus. The computers never on and wasn't even connected to the internet. I've had this computer on less than 20 days out of the total time I've had it.

After going back and forth in a heated conversation the lady doesn't want to get her supervisor on the phone. After telling her that she has three options which are, 1. Send my money back. 2. Send me another computer. 3. Send a computer tech to my business to fix or replace this POJ. I had to talk in a stern voice just to get the lady to shut up and listen. She kept wanting to tell me there's nothing she could do. After the 5th or 6th time telling her to get someone above her she finally listens. 

I get the supervisor on the line and he wants to tell me the same thing all over again. Seriously. I spent $2k to deal with this. Wow! So he tells me I need to speak with customer care who will refund my money to me. Of course I know that's BS but I play along. The irony of it, they send me to a department that's not open and so after the voice recording comes on to tell me this it hangs up. I'd felt better had they just hung up on me instead of letting a voice recording tell me no one is available and then hanging up. Lol. 

Welcome to the new America and how Dell Inc feels they can treat people. I'm going to be contacting the Attorney Generals office on Monday. If you'd like your voice heard and your complaint dealt with, post a comment down below. Let's make America Great Again.