Mike
Richmond,#2Consumer Suggestion
Sat, December 11, 2004
I am the same situation: 1. Dell never intended to ship these LCDs. They are on backorder till mid-January next year. 2. It's normal Dell practice in the 4th quarter to inflate sales and then renege to improve margin. Happened several years in a row. 3. The whole idea is based on the so-called "Prize winning scam" (check FTC website)to make people buy things they don't need and/or overpriced. 4. Customer service was given misleading information to get more people buy into this scam, they've been confirming validity of coupons and eligibility. What we need to do and what I am doing: 1. Actions under The Fair Credit Billing Act (FCBA- 15 U.S.C. Sec. 1666) shall commence immediately - billing error notice to credit card company for non-delivery of goods. Credit card company will backcharge Dell and let Dell try to collect amount from you and me. 2. Office of Attorney General of Texas shall be notified of violations of Texas Deceptive Trade Practices Act, Chapter 17 of Texas Business & Commerce Code, and as it directly relates to this issue in particular: Deceptive Advertising - Subchapter B, paragraph 17.12 (a) (1). Deceptive Trade Practices and Consumer Protection - Subchapter E, paragraph 17.46 (b) (9) and paragraph 17.45 (13). 3. Along with actions listed above complaints to FTC and BBB of Texas shal be submitted. 4. Let's keep pressure on them. All emails to Dell shall be sent via Customer Sevice to have return receipt and reference number. Thank you. Let's work on it together.