- Report: #1296560
Complaint Review: Dermafi - Santa Ana California
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Author Confirmed
Why?
Dermafi
3760 West McFadden Santa Ana, 92704 California, USA
Phone:
844-851-6131
Web:
skinfresh2day.com
Categories:
Business Rating:
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Dermafi Plus Now Beauty LIARS, THIEVES, SCUMBAGS Santa Ana California
I ordered a "free" sample of eye cream because the video I saw on facebook made it look really appealing to try. All I had to do was pay $4.95 shipping.
Today I get a notice from my bank that my balance is below normal. So I checked it online and saw a charge of $89.31 from FAH*PLUSNOWBEAUTY. I called the number 1-844-851-6131 by the transaction and got Dermafi.
I was on the phone with them over 30 minutes trying to get someone to take this charge off my account. First I spoke with Femme who basically just wanted to know about my beauty routine. She kept asking over and over again even after I told her the only thing I wanted was to get the charge taken off my account.
Femme told me her supervior was Catherine but that she was in a conference at the moment. I refused to hang up until I talked to someone who could help me.
So then Sandy gets on the phone and says she is the head supervisor for the day. She refused to refund my money also. I asked for her supervisor. She said her name is Wanda but she's in a conference right now and can't come to the phone. I then asked for the Owners name of the company. She said it was illegal for her to give me that information. I told her no it wasn't and kept pressing her for the name.
That's when Wanda finally came on the phone and gave me the same song and dance everyone else did. She did offer me 1/2 price on my next shipment though and a VIP gift card which of course I refused. She also wouldn't give me the owners name. When I asked for the address she wanted to know why I needed it. After being on hold another 3-4 minutes she finally came back and gave me the address. (not sure if it's real or not, but that's what she gave me)
They all told me the same thing that what I signed up for was a trial period to use the product and if I didn't call them back within 14 days I would be charged the full amount of $89.13. First of all, that was not clear anywhere when I placed my order. The product doesn't work and it looks like a two-year old put the lable on the container.
