- Report: #730214
Complaint Review: Detail Masters LLC - Internet
Reported By:
Bill -
Philadelphia, Pennsylvania, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Detail Masters LLC
720 Cox Road 08057 Internet, United States of America
Phone:
(609) 230-7328
Web:
www.detailmasterllc.com
Categories:
Business Rating:
(0)
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Detail Masters, LLC Detail Master, LLC took my pre-payment and did not provide the service. They refuse to provide a refund or do the service. Internet
I would like to lodge a formal complaint on the following company for "Theft of Service"
Company: Detail Master LLC
Phone: (609) 230-7328
Address: 720 Cox Road
Moorestown, NJ 08057-3942
Principal: Mr. Yuval De-Medonsa, CEO
I purchased two "Groupon(s)" which required me to pre-pay $99 an automotive detail cleaning. In total I spent $198 for two auto detailing(s). I noticed on March 15, 2011 that the expiration date on the certificate was May 11, 2011. I contacted the company to see if they could complete this pre-paid auto detailing in May just after the April showers. They told me that they did not have availability until after August 2011 and because they could not provide me service prior to May they would still honor for Groupon after that date. Since the August date was so far out and I was giving one of the detailings to my elderly parents, I decided to wait until I could get their schedules aligned better. On May 14th I sat with my parents and looked online but the only days available were in October so I selected one day to get both vehicles covered (thinking this would be less inconvient for Detail Masters LLC to take care of both cars in one visit. Unfortunately, I receive an eMail yesterday from Mr. Yuval De-Medonsa stating that he will now not honor this pre-paid service and that I am out $198. as he would also not refund. I do not see how it is possible for someone to get paid and not provide the service.
Please provide me assistance and direction.
Also, I do wish that this be placed within the complaint system so that any future customer is aware of the dishonesty this company is displaying.
Company: Detail Master LLC
Phone: (609) 230-7328
Address: 720 Cox Road
Moorestown, NJ 08057-3942
Principal: Mr. Yuval De-Medonsa, CEO
I purchased two "Groupon(s)" which required me to pre-pay $99 an automotive detail cleaning. In total I spent $198 for two auto detailing(s). I noticed on March 15, 2011 that the expiration date on the certificate was May 11, 2011. I contacted the company to see if they could complete this pre-paid auto detailing in May just after the April showers. They told me that they did not have availability until after August 2011 and because they could not provide me service prior to May they would still honor for Groupon after that date. Since the August date was so far out and I was giving one of the detailings to my elderly parents, I decided to wait until I could get their schedules aligned better. On May 14th I sat with my parents and looked online but the only days available were in October so I selected one day to get both vehicles covered (thinking this would be less inconvient for Detail Masters LLC to take care of both cars in one visit. Unfortunately, I receive an eMail yesterday from Mr. Yuval De-Medonsa stating that he will now not honor this pre-paid service and that I am out $198. as he would also not refund. I do not see how it is possible for someone to get paid and not provide the service.
Please provide me assistance and direction.
Also, I do wish that this be placed within the complaint system so that any future customer is aware of the dishonesty this company is displaying.
2 Updates & Rebuttals
Settlement Reached to My Satisfaction
#2Author of original report
Wed, June 17, 2015
Settlement on this issue has been reached to my satisfaction.
I would therefore like to remove this posting and consider this matter closed.
Detail Master LLC
United States of AmericaFalse accusations - customer failed to schedule prior to expiration
#3REBUTTAL Owner of company
Thu, June 23, 2011
This customer (Mr. William Harlam) attempted to use a coupon he purchase via Groupon after its expiration date. He called prior to the
expiration date and was explained that the service may be redeemed after
the expiration date (as we are booked so far in advance) but that he
MUST scheduled the appointment before the expiration of the coupon. Mr.
William Harlam did not schedule his appointment prior to the expiration.
We professionally and politely explained this to him and he refused to
take fault for not scheduling in time. He proceeded to make very rude,
discriminatory, and racists statements based on research he did online
using my name. He also proceeded to make personal threats against me
using our administrative address. Regardless of his rude and discriminatory comments, we even referred him to Groupon directly which also supported our position in the fact that he failed to schedule his appointment prior to the expiration of his coupon.
