- Report: #336809
Complaint Review: Dimout.com - Dimoutshoes.com - Dimout - Dimout Shoes - Palmetto Florida
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Author Confirmed
Why?
Dimout.com - Dimoutshoes.com - Dimout - Dimout Shoes
706 F 17th St. E Palmetto, 34221 Florida, U.S.A.
Phone:
866-346-6880
Web:
N/A
Categories:
Business Rating:
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Dimout.com - Dimoutshoes - DimoutDimout.com, Dimoutshoes.com - Dimout Shoes Internet Fraud Web Store, No Refund Unresolved Problems Palmetto Florida
I placed an order with Dimout.com on 4/24/08. I immediately received an automatic confirmation email afterwards. My account was charged the amount of $44.58 (including shipping) on 4/28/08.
15 days later, I did not receive any kind of confirmation of shipment, so I sent an email on 5/6/08, via www.dimout-support.com and received an automatic response stating that I would receive a response shortly. on 5/9/08 I received a response that the item was back ordered until 5/16/08 (only 6 days from the time the email was sent). So I waited.
I received another email 5/13/08 saying that my item was on back order until 6/18/08.
I called that day to cancel my order and asked for a refund. The woman I spoke with over the phone told me that my order had been canceled and I should be receiving a credit to my account shortly.
I waited until 5/16 and called again. I was told i would receive the credit by that following Tuesday (the 20th).
I called again ON 5/20 and was told I would receive it by 5/28.
I sent an angry email on 5/28 inquiring about my refund. I received an apologetic response on 5/30 stating my credit will go through on 6/02.
It is 6/02 TODAY and I still have yet to receive my refund.
I should note that they have a peculiar way of answering their phone. It is rare that I get through to someone on the phone when I call this company. 90% of the time that I call I get an answering machine that says, "all lines are busy, please call back." Usually when you call a company with an 800 number, you are put on hold until a representative is available.
This company in my opinion appears to be run out of someone's house. When I spoke with someone she asked me to hold while she, "got to her desk". The emails that I receive are from someone using very bad grammar, using run on sentences and no punctuation. That makes me nervous when dealing with a company. It makes me wonder, "Are these people legit??"
Every time I send an email using their, "problem ticket" system on their support website, they send me an email saying that I will receive my refund on "so and so" date, and afterward they close my issue as "resolved". NOTHING has been resolved. I am still waiting. These people have stolen my money.
Amanda
suwanee, Georgia
U.S.A.
15 days later, I did not receive any kind of confirmation of shipment, so I sent an email on 5/6/08, via www.dimout-support.com and received an automatic response stating that I would receive a response shortly. on 5/9/08 I received a response that the item was back ordered until 5/16/08 (only 6 days from the time the email was sent). So I waited.
I received another email 5/13/08 saying that my item was on back order until 6/18/08.
I called that day to cancel my order and asked for a refund. The woman I spoke with over the phone told me that my order had been canceled and I should be receiving a credit to my account shortly.
I waited until 5/16 and called again. I was told i would receive the credit by that following Tuesday (the 20th).
I called again ON 5/20 and was told I would receive it by 5/28.
I sent an angry email on 5/28 inquiring about my refund. I received an apologetic response on 5/30 stating my credit will go through on 6/02.
It is 6/02 TODAY and I still have yet to receive my refund.
I should note that they have a peculiar way of answering their phone. It is rare that I get through to someone on the phone when I call this company. 90% of the time that I call I get an answering machine that says, "all lines are busy, please call back." Usually when you call a company with an 800 number, you are put on hold until a representative is available.
This company in my opinion appears to be run out of someone's house. When I spoke with someone she asked me to hold while she, "got to her desk". The emails that I receive are from someone using very bad grammar, using run on sentences and no punctuation. That makes me nervous when dealing with a company. It makes me wonder, "Are these people legit??"
Every time I send an email using their, "problem ticket" system on their support website, they send me an email saying that I will receive my refund on "so and so" date, and afterward they close my issue as "resolved". NOTHING has been resolved. I am still waiting. These people have stolen my money.
Amanda
suwanee, Georgia
U.S.A.
1 Updates & Rebuttals
Amanda
suwanee,Georgia,
U.S.A.
Dimout.com refund resolved!
#2Author of original report
Sat, June 07, 2008
So after calling my bank and filing a fraud report, Dimout FINALLY refunded me on 6/6/08! I had been trying to deal with them since 4/24/08! My bank told me that NO attempts were made by Dimout to credit my account, so Dimout lied to me. They told me on at least five occasions that i've been credited the refund, but I saw no such credit on my statement. I'm glad this is over and i'll never be dealing with Dimout again. Next time I will do my research on a website that i've never heard of when making internet purchases.
