- Report: #1389501
Complaint Review: Dippity Do-Da Dogs - Rome Georgia
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Dippity Do-Da Dogs
608 W 12th St NE Rome, 30165 Georgia, USA
Phone:
7062950338
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Dippity Do-Da Dogs poor service. terrible customer service, terrible problem resolution Rome Georgia
Worst customer service I've ever experienced. Brought my dog in for a groom, they offered the summer cut, and showed me another dog that had it. I told them that's not what I wanted. I wanted something longer, the lady talked about what she could do what would look good and I said I trusted her to make the dog look great. When I picked up the dog, it was essentially a buzz cut, which is apparently the summer cut. I had already paid by the time they brought out my dog, and I had my son with me. So I decided to leave and call back instead of trying to deal with it there, while juggling my son and dog.
I call back to let them know I wasn't happy, I had to talk to three different people. The first person listened to my complaint, and then went and found the lady who had checked my dog in. They didn't put me on hold, so I can hear them talking about it in the background. So I speak to the lady from that morning and she tells me her side of the story, and proceeds to argue with me about what I wanted. I can't believe that she would try and argue about it, so I tell her I want to speak with someone else. I speak with the owner, and let her know I'm very frustrated at this point because I didn't expect to have defend myself to everyone that works there, she proceeds to tell me she can check the cameras to verify my conversation with the worker, and that she has to pay her people, and that no one ever complains. At this point I am really mad, I've spent $70 on a service that was done incorrectly, I wasn't calling to get my money back, I wanted an apology, some simple customer service, like having my complaint acknowledged.I didn't want to have to defend myself to the worker and the owner; I didn't like the job they did, I don't feel like they listened to me when I described what I wanted, and they did a poor job describing what the dog would look like. Up to this point I had gotten steadily angrier and frustrated but had not been irate. The owner tells me there's nothing she can do. I let her know that I won't be coming back and it's the worst customer service experience i've ever had. She informs me that i'm the worst customer she's had, that i'm clearly having a bad day with my son and taking it out on them, and frustrated that my wife made me do this, she then hung up. Those are her exact words as I best remember them. I'm not afraid to share that because I know she's in the wrong here. She couldn't handle the possibility of being wrong, or having to own up to how poorly they had handled this whole call; so she shut down went for the ad hominem attack and hung up. Of course I was mad in the conversation, I didn't verbally abuse her or anyone else, I didn't scream at anyone, I was mad and firm about my position. I can say she probably heard a slew of cuss words in between her telling me i'm the worst customer and hanging up.
Do they have happy customers? I'm sure like she said most people leave happy. For me worse than the hair cut and their communication before hand, is their problem resolution. I called just to let someone know I was unhappy; I didn't ask to talk to the worker and be put in the position of arguing about our conversation; I didn't want to have that conversation with the owner. I needed someone to listen and apologize; not argue and throw in a few apologies afterwards. They escalated that situation; and their owner took it to the next level by personally attacking me. If you want to a good $70 buzz for your dog, they are your people; don't bother letting them know if you have any issues. Maybe don't bother at all.
