- Report: #1323602
Complaint Review: Direct Buy Auto Warranty - Iselin New Jersey
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Direct Buy Auto Warranty
33 Wood Avenue South Iselin, 08830 New Jersey, USA
Phone:
888-865-4484
Web:
directbuywarranty.com
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Direct Buy Auto Warranty NO Service Iselin New Jersey
I had an auto warranty with Direct Buy for many years on a previous auto, 2011 Mercedes. I never had a claim or reason to contact them. I then traded it in and got a 2012 Jaguar and contacted Direct Buy Warrant to change the warranty to the new vehicle. They proceeded to make the change and sent me the new warranty contract, but it had an error. That was in December of 2015. They had the wrong effective date on the contract along with the wrong expiration date since I had informed them that the factory warranty was still good until 10/18/16, or 50,000 miles, whichever came first. I have now sent them over 10 emails with NO response, called them over 10 times and left a message and they have not called me back. I now sent them a letter to 33 Wood Ave. South in Iselin and it was today returned to me "not deliverable as addressed". I have been very patient and would love to be closer to their office(if they have one) so that I could confront them face to face, and take the matter into my own hands using my fists if necessary. My new contract number is VSC#xx1424. Thanks.
