Freddie
Huntsville,#2UPDATE Employee
Wed, April 09, 2003
The reason you were probably charged the fee was for the 1 time payment over the phone. That would be the only reason you would be charged $5. We never charge anyone for just calling especially if we prompted them too. A lot of times if you dispute the charge and say you were never told about it then they can usually credit the fee back to the account. But from what you said it sounds like it was for the 1 time payment over the phone if i understand what you said correctly. You obviously wont be charged that once the recurring payment starts back up. The only time you would be charged this fee is if you were ordering ppv through a live person or making any payments through a live person. We used to charged the fee for changing programming but we dont anymore. If you use the automated system for any of the above mentioned tasks, it would be $1.50. But like you said, you can do all this online at no extra charge.