Ryan
San Diego,#2Consumer Suggestion
Wed, May 09, 2007
Peder. Your ridiculous employee rebuttals are not working. We all will continue to gather speed and put together a Class Action Lawsuit. Whether you want to pick up your mail or not we will get you subpoenaed eventually. We know who you are and cannot hide forever.
Jerry
Riverside,#3UPDATE EX-employee responds
Sun, April 15, 2007
I was a client of DGT. I used DGT to go to Cabo and Maui. I received a condo from them for Cabo for only $199 for the week and the retail was $265 a day. The Maui condo was only $399 a week through DGT and it was over $300 a day retail. I also saved a couple hundred on a Carnival Cruise. I liked the service so much I went to work for them. The company was a good company. The owner Peder was a great person to work for. Most of the employees were with the company for years, were loyal, and some worked 12 hours a day to try to satisfy clients needs. I have many satisfied clients of my own. It is hard to satisfy everyone - especially in travel. However, I can testify that the company did a great service, the condos were fantastic, it was a reputable company, and they did everything they could to satisfy all clients.
Piera
Center Line,#4Consumer Comment
Sat, March 31, 2007
Hello I too fell victim to this company, I asked for a refund approx. 2 mons after I purchased the service. The people on the phone were rude and their discount was not much of a discount. I got the run around now they disappeard and this new company CastAway Vacations has taken over the clientel, do I trust them apsolutely not. IF DGT was a decent company and acutally took care of their customers they would have contacted the people way before this new company did and gave them back their money and let them decide if they want to go with Castaway Bay...How ridiculous and immortal to take peoples hard earned money, dreams about going on trips and elderlys dream of traveling what kind of person is that. I want to sue them I want a class action law suit and I want them to never be able to open up another any name!!!! They should go to jail for stealing thousands of dollars. If anyone knows of any Class action lawsuit against DGT please let me know I want to join. We pulled everything we had to put down this money so we could save on trips. I called numerous times trying to get discounts and nothing no phone calls back or if they called their prices were no better then what I could find on the net. They wonder why people have a hard time trusting this is why...we should all start calling our government and flooded them with numerous phone calls so they take action, someone needs to stop this person from scamming.... I am going to contact my local news and plaster their names and faces all over it so everyone knows not to trust them, look out DGT Ruth to the rescue is on her way!! Piera
Wanda
Pleasant Grove,#5Consumer Suggestion
Sat, October 28, 2006
Let me state first that I AM NOT AN ATTORNEY NOR IN ANY WAY ASSOCIATED WITH THE COURT SYSTEM. Furthermore,ANY STATEMENTS I MAKE ARE ONLY MY PERSONAL COMMENTS OR IDEAS BASED ON MY INDIVIDUAL EXPERIENCE ! I rec'd an e-mail from Global Travel today & wanted to research the company before making any commitments.... Your report just caught my eye immediately. Considering the $$ amount involved, I suggest that you consider filing a complaint with SMALL CLAIMS COURT - after cheking the maximun $ award for your state (the amount varies state to state). There are several reasons/benefits to having your case in Civil rarher than Criminal Court (other than the length of time waiting for your case to come up) 1)you don't have to pay an attorney 2)Probably only have 1 day in court to resolveissue 3)Case is decided by a Judge/not a jury LAST & MOST IMPORTANT.... 4)In criminal court the decision is made based on the premise of "REASONABLE DOUBT"(considering your evidence & evidence presented by DGT). In Civil Court, the decision is decided based on the probability that things happened as you said...or stated another way "MORE LIKELY THAN NOT". I don't recall if you said DGT contacted you by email, postal or what but you might have some leverage by letting them know that you plan to report this entire issue for assessment of postal and/or internet fraud...which could make this a Federal case ...FBI, etc Be sure to save any documentation you have & start a "diary/log of EVERY CONTACT YOU HAVE WITH THEM...phone, email, postal, etc make entries as they happen - WHEN THEY HAPPEN -they will be more credible than if you write them a day or so later(fading memory, etc)Don't wait too long to file....there is a deadline By the way,,,,Congratulations on your wedding....
Gayle
Royal Oak,#6UPDATE Employee
Thu, June 29, 2006
I'd like to add my 2 cents. ( I have been here since day 1) . I believe in our fulfillment department. Or I would not be here. I have been in the travel industry for over 25 years, I have even taught travel and tourism, *SO* I know what I'm talking about. The one thing that I know for sure is that people hear and see only what they want to. That's the one thing that has never changed over the years. The travel agents here work above and beyond to make sure that they have applied every discount code that we have to ensure our rates are the lowest out there. All prices change and are not guaranteed until booked, they are subject to change. We wish we had that magic wand and could get condos anywhere or the non stop air flights in that little town that doesn't even have a gas station , hotels, cruises, tours and car rentals when there is no availability . (WE CAN NOT DO THE IMPOSSIBLE) I can not tell you how many times a request has to be redone because when an agent calls back a client they are not available, and when they finally call back, sometimes a week lateror more, everything has changed and the request must be done all over. BUT THE ONE THING THAT REALLY UPSETS ME is the complaint when a member states they have a lower rate than we quoted, its very few, They never have written supporting documentation to prove that claim.We are not perfect, there is no business that is. BUT WE STAND BEHIND WHAT WE DOover 10,000 members strong, with More Thank You notes than we can keep on file. As for past employees. Many will trash a company if they leave without dignity. (All bad apples must be weeded out) Also, many employees have left and returned all in all, We have a wonderful staffThe Reservations Travel Manger, Operations Center Royal Oak, MI
Gayle
Royal Oak,#7UPDATE Employee
Thu, June 29, 2006
I'd like to add my 2 cents. ( I have been here since day 1) . I believe in our fulfillment department. Or I would not be here. I have been in the travel industry for over 25 years, I have even taught travel and tourism, *SO* I know what I'm talking about. The one thing that I know for sure is that people hear and see only what they want to. That's the one thing that has never changed over the years. The travel agents here work above and beyond to make sure that they have applied every discount code that we have to ensure our rates are the lowest out there. All prices change and are not guaranteed until booked, they are subject to change. We wish we had that magic wand and could get condos anywhere or the non stop air flights in that little town that doesn't even have a gas station , hotels, cruises, tours and car rentals when there is no availability . (WE CAN NOT DO THE IMPOSSIBLE) I can not tell you how many times a request has to be redone because when an agent calls back a client they are not available, and when they finally call back, sometimes a week lateror more, everything has changed and the request must be done all over. BUT THE ONE THING THAT REALLY UPSETS ME is the complaint when a member states they have a lower rate than we quoted, its very few, They never have written supporting documentation to prove that claim.We are not perfect, there is no business that is. BUT WE STAND BEHIND WHAT WE DOover 10,000 members strong, with More Thank You notes than we can keep on file. As for past employees. Many will trash a company if they leave without dignity. (All bad apples must be weeded out) Also, many employees have left and returned all in all, We have a wonderful staffThe Reservations Travel Manger, Operations Center Royal Oak, MI
Caren
Southfield,#8UPDATE Employee
Fri, June 23, 2006
I currently work for the Royal Oak office of Discount Global Travel, and I have some things to say in our defense! 1. Look at the fact that we have approximately 10,000 members (bet ya didn't know that) and there are a whopping 11 complaints on here and 26 on the BBB (which the Royal Oak office is in good standing with). That is about a 95% success rate. Who's got the problem? If you are always looking for the negative in something that is all you will ever find. 2. The sales reps may accentuate the positive to get you to join, but every example they present to you was actually gotten at one time or another, and could possibly be gotten again. Everything is based on availibility and prices have to be compared apples to apples (same day, with the same flight times, hotels etc.) Prices are everchanging and you can see that for yourself. Check the same airfare every day for a month and see what happens. And any travel agency will tell you the same thing. 3. Airfare is a courtesy, we are a non ticketing agency therefore we cannot make our own prices on airfare, but we DO find you the lowest rate AT TIME OF BOOKING! What you book two weeks after we quote you does not count. Furthermore the less touristy the destination, the less of a discount. Not to mention the fact that with all the airline biz going on over the last few years, the airlines have cut travel agents out of commissions all together. And of course the china travel agency (who specializes in that) will have the best rates, when they make the rates and the tickets right there. We have not boasted savings on airfare ala carte in a long time. (Our specialty is resort condos) 4. You try to do my job! 15-20 agents work on our 10,000 members! Every day we have dozens of requests, each, to fulfill. Only natural that it may take us a bit to respond. Then you are not ready to book when we quote you. So of course when you ARE ready we have to re-check it again (sometime 3,4,5 times). It would be IMPOSSIBLE for us to do every request as it came in! We have a system, specialty departments, and we prioritize. We have 18 lines that ring off the hook 5 days a week. We work hard to get you the best deals, and over all, we do just that. On a daily basis I hear "thank you for saving me so much money" on this or that! We can spend up to several hours on one request. Some require negotiations, which result in alot of phone/e-mail tag for us as well, with our wholesale suppliers. It takes time and patience to get the best of anything, right? 5. A great deal of what you pay for when you purchase the membership is for someone else to do the work for you. It is YOUR fault that YOU choose to put all of your time and energy into trying to proove us wrong. And as you said yourself we have the same rates that you can find, so why not get those rates (or better in most cases) while someone else does the work. Seems pretty convenient to me. (Most members trust us and like this feature the best) 6. The promotional trips are paid for by DGT before you even walk in the door, and what the promo company charges you and puts you through has nothing to do with us! We fulfill all of your future travel and WE DO OUR JOB! 7. I personally have about an 80% success rate on saving the member money off what is out there. We save you hundreds on condos alone. As for the car rentals it is extremely rare that someone even meets my price, let alone beat it. And in the case that our price does get beaten then you get your 10% back in the rebate. That would be called YOUR SAVINGS! One way or another our members get there savings! 8. Our reservations and customer service managers work very hard. They are loyal, dedicated, honost, helpful, knowledgible, and are constantly trying to fix whatever happens to be wrong. Tough job to have in this business. 9. There are plenty of clients just like you out there. Unhappy, rude, arrogant, you name it we deal with it, and it's not easy. But in the end most of them are happy. There will always be people you just can't help, because they let their attitude get in the way! 10. You can please some of the people, all of the time; all of the people some of the time; but you can never please all of the people all of the time.
Peder
Irvine,#9REBUTTAL Owner of company
Wed, April 12, 2006
We have tried numerous times to satisfy this client. Some clients we are unable to satisfy no matter how hard the staff tries. We offer this client a full refund in the manner of which he paid. The interest did not go to us so there is no interest to refund. The nominal $99 annual dues are for numerous hours of multiple agents and customer service reps trying to appease this persons demands. We are happy to refund entire purchase within reasonable time after return of all materials - hand delivery not accepted. Many clients enjoy and understand the benefits of the service. The staff would much rather try to assist them.