- Report: #1028194
Complaint Review: Discount-Merchant - San Diego California
Reported By:
imp -
Waterbury, Vermont, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Discount-Merchant
2215 Paseo De Las Americas, Suite 30 San Diego, 92154 California, United States of America
Phone:
800-281-8860
Web:
www.discount-merchant.com
Categories:
Business Rating:
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Discount-Merchant Sells knockoff bulbs as "Original" "factory new" San Diego, California
Report Attachments
Discount-Merchant listed a replacement bulb for my JVC projector as:
Manufacturure: JVC
Model: BHL5009-S
Warranty: 90 days
Description: Factory new JVC projector BHL5009-S lamp replacement with housing.
Having ordered two, I received two boxes marked simply with "Replacement Lamp" on five of the six faces (no "JVC" brand logo anywhere), and on the top an original sticker stating "Projector Module LMU002". Upon that sticker, a second sticker was pasted with JVC information on it. Clearly concerned that I have been duped into spending $400 on fake JVC bulbs, I called them and after pulling up my account information I was finally informed that these are knockoff bulbs and that they would be fine, go ahead and try them. I was not able to get the true manufacturer of these bulbs, despite my attempts to find out who and where they were made. I was also informed that for me to now return them, I would be charged a 25% restocking fee, despite the clear misrepresentation of their manufacturing origin.
Manufacturure: JVC
Model: BHL5009-S
Warranty: 90 days
Description: Factory new JVC projector BHL5009-S lamp replacement with housing.
Having ordered two, I received two boxes marked simply with "Replacement Lamp" on five of the six faces (no "JVC" brand logo anywhere), and on the top an original sticker stating "Projector Module LMU002". Upon that sticker, a second sticker was pasted with JVC information on it. Clearly concerned that I have been duped into spending $400 on fake JVC bulbs, I called them and after pulling up my account information I was finally informed that these are knockoff bulbs and that they would be fine, go ahead and try them. I was not able to get the true manufacturer of these bulbs, despite my attempts to find out who and where they were made. I was also informed that for me to now return them, I would be charged a 25% restocking fee, despite the clear misrepresentation of their manufacturing origin.
