Complaint Review: Dish Network - Murrieta California

We were approached by Andy Steeples at the San Diego, CA fair. He sold us a Dish Network package. We were happy. We wanted Dish Network. Seemed like a fantastic package. Except after it was installed we had continous error messages. The error messages are 1303, 1316 and 015A. We called Andy as we were instructed to call him if we had any problems. He gave his phone number as: 714-316-1518. No problems he would send a techincian. He did six times over a 3 month period not including the installation technician. Three months later and seven techs later the error message problems got worse. I have 49 pictures of these error codes. I did not start taking pictures until about a 1-1/2 after the

error messages started. Andy pleaded with us to be patient. He had never heard of these error messages before and needed time to research. Then we saw again at the Pomona, CA fair. He says to me "Can I help you?" So I said yes Andy. All I want is my TV to work. He just laughed a little and promised he was working on it and for sure he would send yet another tech who for sure was his best tech and they suspected that the only Joey they did not change is the "bad" Joey. Well the tech was to show up between 8:00am and 12:00 noon the following Saturday. Another week. No show on the tech. No phone from the tech. Then at 3:30 that day tech calls! Guess what the Joey he had was defective! He would

need to waste yet another day and come on Sunday. First - how come he put a defective Joey on his truck that morning? Second - How did he know the Joey was was defective if he had not been here to install it and see that the Joey was defective? I just went off. I told the tech to forget it I was diconnecting! An hour later yet another tech (the first one Andy sent) who by the way told me he was a Dish Network Agent from Menifee, CA. Now he says he bringing over another Joey. I tell him no, I am done with Dish Network. Called Fios and had them come and install their system. I called Dish Network on October 20, 2015 and told them I was disconnecting. Went through the whole story with the "President's

Office" no less. They tell me they have no record of any services calls on my system so therefore I did not allow them access to correct the problem. We go around and around about the all the services techs we had here. Too bad. We did not call the right office or the correct 800 number. And then they very rudely told me over and over that I signed a contract for two years. Yes, I did sign contract. However, you have to provide service for this contract! Made no difference. Andy did not turn in his homework. Maybe the dog ate it? They said they were going to do an investigation and call me back within 7-10 days. No return calls. I called and left messages at least 10 times which included speaking to

other agents in the "President's Office." The last one told me they did a soft disconnect. I don't even what that means. I got a collections letter today from Convergent Outsourcing, Inc. today. I called them. Spoke with a really nice woman. She put me on hold for a while and then came back on the line and told me that this account was "inactive". I asked what that meant. She had no idea. She said all the notes say the collection was sent back to Dish Network and I would need to contact them. So I did. Same thing. I owe for the disconnect fee plus all fees for Nov., Dec, Jan. She says the soft disconnect was because we did not pay our bills. We did pay. I pay for Aug, Sept. Oct and Nov 2015. Even through error

messages nightly and got very little use of any of our TV's! I did wise up on November 20, 2015 and called American Express and put a block on any more billing. Nonetheless, we still owe from Nov 2015- January 2015 plus all othter fees including the disconnect fees. Just sometimes the customer is right. So now I am left with contacting all three credit agencies, BBB and who ever else I need to. I have to protect my credit against Andy Steeples and his rogue selling of Dish Network ways.  I told the Presdent's office I was not responsible for their personnel/agent prolbems. Get your money from Andy. They had no problems getting the billing information from Andy Steeples. I spoke the following ladies

from the Presidents Office. Adaleen, Rosie, Alexis, Arlene as well as leaving 6 messages to no avail. No one ever called back. This is all a sham. They have tried to bully me. threanten me and intimidate me by telling me this was going to be a problem on my credit reports. I also have all the techs names and phone numbers as well. I will  be happyto  supply this information to any one who asks.  Oh, I must not forget that while looking at all the complaints (and there our thousdands) I found many other customers who stated when they called Dish Network regarding problems with their systems the were told "We don't show any calls on your account." So, Dish Network has what I would call standard plug answers to tell the coustomers so they just go away!!