- Report: #55882
Complaint Review: Ditech.com - Costa Mesa California
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Ditech.com
3200 Park Center Dr #150 Costa Mesa, 92626 California, U.S.A.
Phone:
800-80397656
Web:
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Ditech.com ripoff, lied, took my money, won't return calls the business that doesnt give a dam Costa Mesa California
I applied for a refinance with Ditech.com because they claim to be fast, had pre-approved me and I had used them before and finished a loan in 2 weeks. I applied in late February and today is May 6th!
The loan officer Selena Todero NEVER returned my calls. I would have to call Joseph Leys the loan agent that started the process to then have Selena call me. I called her one time and she basically "forgot" she was working on a loan for me.
They would ask me for a "stip" I would provide it and not here from them for weeks at a time. I have placed over 43 phone calls and 12 emails. They are way too busy for the applications they have. This company has been a joke. I received great customer service from them 2 years ago but that has all changed.
I cannot get a supervisor to contact me and Selena will not give me the name of hers. I tried their live chat and after 18 mins of being on hold I was told a supervisor would call me. Scary! I have not heard from them yet! They owe me $500 back for the deposit they took to lock in the rate. They were quick to respond until they took my money and took me out of the refi market.
Tifani
El Dorado Hills, California
U.S.A.
The loan officer Selena Todero NEVER returned my calls. I would have to call Joseph Leys the loan agent that started the process to then have Selena call me. I called her one time and she basically "forgot" she was working on a loan for me.
They would ask me for a "stip" I would provide it and not here from them for weeks at a time. I have placed over 43 phone calls and 12 emails. They are way too busy for the applications they have. This company has been a joke. I received great customer service from them 2 years ago but that has all changed.
I cannot get a supervisor to contact me and Selena will not give me the name of hers. I tried their live chat and after 18 mins of being on hold I was told a supervisor would call me. Scary! I have not heard from them yet! They owe me $500 back for the deposit they took to lock in the rate. They were quick to respond until they took my money and took me out of the refi market.
Tifani
El Dorado Hills, California
U.S.A.
2 Updates & Rebuttals
Chris
Modesto,California,
U.S.A.
You're Responsible, Act Like It. There is nothing difficult about a 5-minute status call to your client; they're trusting you to help them
#2Consumer Comment
Tue, August 16, 2005
It doesn't matter how many clients you have as a loan officer. Your primary responsibility is to care for and expedite the loans that are in the "pipeline". Solicitations, and taking/making calls outside of those loans are secondary. There is nothing difficult about a 5-minute status call to your client; they're trusting you to help them, and they deserve at least that much. Being in the lending business myself, I'm appalled at the utter lack of concern for people who've given you their business. They come first, always. Generating new business is indeed important, but finishing up loans in the works comes first. If that's a problem you can't reconcile, you need to find a job that allows you to work with half-baked priorities.
Brian
Rancho Santa Margarita,California,
U.S.A.
smell the coffee
#3UPDATE EX-employee responds
Sat, August 23, 2003
If you had half a clue you would understand that the demand in the industry has out-weighed supply. Ditech closed an amazing 18,000 loans in the month of July -- 3.5 billion wow! And as far as the rate lock deposit is concerned,Ditech credits the deposit on the final closing statement as noted on the initial contract; and if the client does not qualify or is declined, the $500 fee is credited back to the credit card or a check is cut to the client. A loan processor or loan agent at ditech has on average over 120 clients each. Think about it ? 43 phone calls ? no wonder no one called you back .... if they spent all day on the phone giving clients status they would never close a loan for anyone. Ditech's level of customer service has been 10 times better than any competitor in this crazy environment. I know becuase I have many contacts with other lenders etc. -- bottom line is that we are human and not robots, so buck up little camper! =)
